Securus is horrible. The video visitation has messed up, 3 times. The fees are too high. The calls are $4 per call. The mins and the balance doesnt add up. I have tried to call them and you cant get anything but an automated message. If you have issues you cant seem to get any […]
Reviews for Securus Mobile
β Back to Securus Mobile20 reviews
I got the app only a few days ago and it was working fine, however when I updated it today the app no longer can load past the first screen with “Securus Technologies, an Aventiv Company,” as it just says “Error, something went wrong. Please try again later.” I’ve restarted my device, cleared the cache, […]
Won’t even open. “Error: something went wrong. Try again later.” Just downloaded it. Ridiculous. My 1 star rating goes for Google Play store as well on this one. Why let me download an app that doesn’t work? If their Janky app isn’t going to work on my device take it out of your store. If […]
I am not able to accept phone calls anymore. The call comes and I hit “1.” The robot keeps going through the menu and not acknowledging ANY numbers I press. This has been going on for almost a week. When I call Securus, they keep trying to say it is a privacy setting on my […]
It rarely works. Either I can sign in & get told “this person doesn’t have this feature” when they do, or the app won’t even open. I’ve cleared cache, I’ve uninstalled/reinstalled, I’ve tried opening from my apps & the playstore. Nothing helps. It crashes on the inmate’s end as well. Also you only get 160 […]
It’s convenient when you out and about. So you can go ahead and read messages or what not. But when you login and try to click on a icon, it will not open up. Kept clicking launch messaging. Had to exit out, and log back in for it to open. Also don’t like how if […]
Cannot make any type of payment. Email support no answer, call get a run around no one returns calls. I’m tired of paying the outrageous moneygram fees to add funds. Every little detail they have told me to fix I have. Contacted my cc company, and securus declined payment without attempting to charge the card, […]
The text feature sucks. Most of the app functions as it always has, not the best but it’s ok. However, the text feature has become a nightmare, especially for editing something I’ve typed. It is difficult to open the conversation I want, then editing is absolutely impossible. I can’t get the cursor where I want […]
Unfortunately more often than not it only makes it harder for me to talk to my loved one. They call me but my phone doesnt ring goes straight to voicemail. I have problems signing in. I have issues with staying connected during phone calls. Sometimes the call goes thru but we can’t hear each other. […]
terrible. for the amount of money this company is making the least they could do is make a functioning app. you can be in the middle of a conversation and get booted and have to log back in. messages are either super quick to send/receive or take forever and only get about 80% of notifications. […]
ever since the recent update I can’t put money on the debit and keep getting error messages when trying to send. before this I had no issues with the app my only complaint is why the card details are only saved when buying stamps but not when funding the person debit. it’s tedious to have […]
The video connect app is horrible. When you press to join the call, it constantly kicks you out, but the timer is still going. My service is great, and so is my connection, but the app kicks me out. It’s very frustrating when you only get 20 minutes, and when it finally allows you to […]
sometimes it’s good sometimes it’s not. I have had trouble connecting stating there are issues with the system on the remote video calls or it hung up on us in the middle of our visit. cannot get refunded for that. he states (& per attempts it shows) he calls & it doesn’t come through, yet […]
Service is horrible phones are constantly hanging up or going silent on either end while customers are still being charged. Company is constantly having issues. Prices being charged doesn’t match the prices your supposed to be paying. I’ve called customer care 10x from 2 different numbers and cannot get a hold of someone. I will […]
Poor, poor quality app. It’s always popping up with error messages and technical difficulties. It only allows one phone call every 15 minutes so if for some reason, we get disconnected, my loved one has to call back since we can’t return the call for another 15 minutes. Then it kicks me out when I […]
worst app on my phone, but a necessity because it’s the only way in my context to communicate. I serve as a chaplain at the jail, and I use the app a lot to communicate with inmates. this app is very unreliable. sometimes it works out ok, but I gave it 1 star because of […]
Why can’t a government funded company manage to create a simple messaging app that’s at least as good as the WORST privately funded app. It crashes often, sometimes deletng complete messages. There’s no “sent date”, but the worst is that I often can’t see ANY text below the keyboard when it’s up, so can’t see […]
I’ve never had an app crash before. This app will crash three times before I finish typing out one message. Most of the time, the autosave draft feature doesn’t work, so all I’ve written is deleted and I have to restart. It is so frequent that I’ve gotten in the habit of copying my message […]
Other facilities: DONT USE! Worst app! They don’t care tho because you have no option but to use it if you wanna talk to your loved one. App crashes almost DAILY. Randomly says you’re blocked when you’re not. Calls break up constantly or person sounds underwater. You only get 160 characters per text which is […]
So far? I am very disappointed. This has to be the hardest app I’ve used. Or should I say attempted to use! I cannot even get an account set up to use!! So frustrating! Hubby thinks I’m doing something wrong and just not trying and is livid. I have tried setting up a new account. […]