Reviews for Securus Mobile

Securus is horrible. The video visitation has messed up, 3 times. The fees are too high. The calls are $4 per call. The mins and the balance doesnt add up. I have tried to call them and you cant get anything but an automated message. If you have issues you cant seem to get any help. I have sent multiple emails, and still no response. If there was another way I could talk to my loved one, I would choose that option hands down. All the money that goes into this company, it should be way better!!

I got the app only a few days ago and it was working fine, however when I updated it today the app no longer can load past the first screen with "Securus Technologies, an Aventiv Company," as it just says "Error, something went wrong. Please try again later." I've restarted my device, cleared the cache, uninstalled and reinstalled the app.. nothing is working. I can't even use it anymore, and it's only been a week. It's a bit disappointing and frustrating.

Won't even open. "Error: something went wrong. Try again later." Just downloaded it. Ridiculous. My 1 star rating goes for Google Play store as well on this one. Why let me download an app that doesn't work? If their Janky app isn't going to work on my device take it out of your store. If a real store is selling a product that gets returned Everytime someone buys it, they're not making money it's a waste of shelf space and makes the store look bad. They take it off the shelves.

I am not able to accept phone calls anymore. The call comes and I hit "1." The robot keeps going through the menu and not acknowledging ANY numbers I press. This has been going on for almost a week. When I call Securus, they keep trying to say it is a privacy setting on my phone. It's not. Everything has been fine since last Monday. Videos are also ALWAYS delayed. I pay for 20 minutes and it never connects until at least two minutes has passed. This is all very frustrating with zero support.

It rarely works. Either I can sign in & get told "this person doesn't have this feature" when they do, or the app won't even open. I've cleared cache, I've uninstalled/reinstalled, I've tried opening from my apps & the playstore. Nothing helps. It crashes on the inmate's end as well. Also you only get 160 characters per text which are 10cents per text. Adds up FAST! 160 characters is nothing! This review is 429 characters...

It's convenient when you out and about. So you can go ahead and read messages or what not. But when you login and try to click on a icon, it will not open up. Kept clicking launch messaging. Had to exit out, and log back in for it to open. Also don't like how if you want to add a photo to a message, that's another stamp. And you can't just send the photo, has to be with a message. So I would say, make sure your message is long.

Cannot make any type of payment. Email support no answer, call get a run around no one returns calls. I'm tired of paying the outrageous moneygram fees to add funds. Every little detail they have told me to fix I have. Contacted my cc company, and securus declined payment without attempting to charge the card, and this is the user's fault. I don't think so. If I could give 0 stars I would.

The text feature sucks. Most of the app functions as it always has, not the best but it's ok. However, the text feature has become a nightmare, especially for editing something I've typed. It is difficult to open the conversation I want, then editing is absolutely impossible. I can't get the cursor where I want to edit, or even copy and paste the text into a user friendly app. I've begun composing in a separate app and pasting it into securus.

Unfortunately more often than not it only makes it harder for me to talk to my loved one. They call me but my phone doesnt ring goes straight to voicemail. I have problems signing in. I have issues with staying connected during phone calls. Sometimes the call goes thru but we can't hear each other. The list of problems with this app goes on and on. Obviously the makers of the app don't care cause it only getting worse and harder to use with time!!

terrible. for the amount of money this company is making the least they could do is make a functioning app. you can be in the middle of a conversation and get booted and have to log back in. messages are either super quick to send/receive or take forever and only get about 80% of notifications. oh and each text costs 10 connects so if you purchase the max of 4000, you're only truly getting 400 texts. the only upside is that I can talk to my fiance even if it's on this terrible app.