Worked fine before but lately it’s been charging me twice for the same order. Just like others have reported. I submit my order, prompts me to sign in, then has me submit an order again….pls fix! As of 04/09/21, the app no longer works and won’t process any of my orders. Tried several different CC’s […]
Reviews for Shake Shack
β Back to Shake Shack20 reviews
I feel like this is someone’s kid’s high school project. The app is literally the worst app on my phone. We dread using it. It makes you login every time it loses focus, which means you have to put your order in again because it wiped it. This last time, I went all the way […]
Awful app. It seems fine until you are ready to check out. Then the app will freeze or ask you to login again and you basket is still there asking you to checkout and meanwhile you have already been charged leading to duplicate orders/charges. You also can’t see when promos have been added or not. […]
I wish I could give this app negative stars, It taunts you with good looking food that it won’t let you buy. I put my order together, was excited for the food, then I tried entering my PayPal information and 3 different credit cards and it refused to accept any forms of payment! Now I’m […]
Refuses to process payment, gives no reason beyond “oops! something went wrong!” First time using the app or even attempting to try Shake Shack (until recently there weren’t any close to me). Had a promo code for a free Shackburger w/purchase, so thought why not? Tried 3 different payment options. Same message. No idea when […]
The app is an awful, abysmal piece of trash. I was unable to log in after several tries and when I did finally get I was unable to reserve a Time anything other than ASAP for ordering food. Once the order was in the system I was unable to use my credit card because it […]
I waited just as long and got less fresh food. When I got to the mobile pick up counter, the worker was checking and rechecking an order that did not go through, ignoring the line of people who just needed to be handed a bag. He ended up filling the order from scratch, before bothering […]
Don’t waste your time. After entering and re-entering and re-entering my credit card information, only to have it glitch out and reject the number, the expiration, my zip code, and my name, I had enough. To add insult to injury, if you back out it deletes the entire order. Wasted 30 minutes, gave up and […]
The app just doesn’t work. For weeks I have not been able to place an order through the app or their website. Every card I try and Google Play says they couldn’t process the transaction. I have tried cards for multiple banks. I have retyped them many times and I have confirmed with the banks […]
Bombarded with notifications. Most of the app functionality is decent: you can find restaurants, order, see deals, etc. But the notifications are over the top. I want to get notified when my order is ready without signing up for 8 AM “Cluck Cluck! Use code CHICKEN when you order a chicken sandwich!” push notifications. (And […]
Worst food app experience I have ever had. When I ordered in the app today, I never received an indication that my order was done. The app simply displayed that my order was still processing. After waiting and inordinate amount of time, given how slow business was in the restaurant, I went the window. Imagine […]
For some godforsaken reason, they removed the ability to remove and add specific ingredients to different sandwiches. To make it even better, whenever you place an order, it immediately logs you out, so if you didn’t schedule a pickup time (by picking ASAP for example), you no longer have any clue when your order will […]
On a recent curb side pick-up order, I had no way to indicate I was at the store in the app. Where’d that go? Went to talk to someone who couldn’t find my order and waited an extra 20 minutes for order that got lost. Biggest travesty? App doesn’t let you use Shake Shack gift […]
Just spent 20 minutes fighting with this app to try and place an order. It wouldn’t let me use a gift card and then it gave me issues with my GPay and then when I tried to add a new cc, and then it wouldn’t let me click the continue to purchase button, and THEN […]
I have been trying to use this app for a while and it fails. Okay, fine, no biggie. Now they have black truffle back on the menu via the app but I can’t even order it as it keeps telling me for two different cards that there is an error and the payment can’t be […]
I have to imagine Shake Shack is losing business with how bad the app is. Constantly have to log back on, re-enter an order, and try to pay multiple times. If you somehow manage to get through all that, you have to keep in mind that when you get the notification that your order is […]
It’s a good app if you want to get what’s on the menu with not many additional options. I couldn’t add extra pickles on my Chick’n Shack. Nor could I use the ASAP option for time causing me to wait 25 minutes for my food when normally I wait 10-15 minutes with standing in a […]
The WORST app ever. So many bugs. I am unable to sign in I didn’t change any password at all. I did the reset and nothing. Still unable to sign in. But then I encountered this, I pull down the “sign in” window and there was another one. I pulled that one and another and […]
I’m rarely able to place an order without at least one error message, which never gives the slightest clue as to what’s causing the problem. Instead it just says “Oh no! There’s a problem” and I usually spend an extra 5-10 minutes (at least) debugging before it finally goes through (if I haven’t given up […]
Good app with good customization options. But I typically order the same thing every time time, and this is one of those ridiculous apps which clears your cart if you change locations. Follow up: I just ordered in a different city. I put my phone down for literally under two minutes. When I unlocked, it […]