Worked fine before but lately it's been charging me twice for the same order. Just like others have reported. I submit my order, prompts me to sign in, then has me submit an order again....pls fix! As of 04/09/21, the app no longer works and won't process any of my orders. Tried several different CC's with the same error message.
I feel like this is someone's kid's high school project. The app is literally the worst app on my phone. We dread using it. It makes you login every time it loses focus, which means you have to put your order in again because it wiped it. This last time, I went all the way to payment, it popped up the login for fun, I logged back in, redid the order and when I clicked review, it posted the order from previously. The best part, it defaults to 10% tip, so it over tipped for an order I picked up.
Awful app. It seems fine until you are ready to check out. Then the app will freeze or ask you to login again and you basket is still there asking you to checkout and meanwhile you have already been charged leading to duplicate orders/charges. You also can't see when promos have been added or not. I removed a promo and tried to add to my next order and was told its been used even though previous order was not credited and i had removed the promo. Definitely keeps me from ordering here.
I wish I could give this app negative stars, It taunts you with good looking food that it won't let you buy. I put my order together, was excited for the food, then I tried entering my PayPal information and 3 different credit cards and it refused to accept any forms of payment! Now I'm pissed off, hungry, and getting rid of this garbage app. Also, as a separate complaint, it doesn't save your location information which is objectively blatantly stupid.
Refuses to process payment, gives no reason beyond "oops! something went wrong!" First time using the app or even attempting to try Shake Shack (until recently there weren't any close to me). Had a promo code for a free Shackburger w/purchase, so thought why not? Tried 3 different payment options. Same message. No idea when I'll bother trying to order anything from this place again. Probably never, tbh.
The app is an awful, abysmal piece of trash. I was unable to log in after several tries and when I did finally get I was unable to reserve a Time anything other than ASAP for ordering food. Once the order was in the system I was unable to use my credit card because it wouldn't accept it it kept telling me servers were down. I finally had to go to the website and place the order which wasn't a much better experience this is really sad.
I waited just as long and got less fresh food. When I got to the mobile pick up counter, the worker was checking and rechecking an order that did not go through, ignoring the line of people who just needed to be handed a bag. He ended up filling the order from scratch, before bothering to pass me my order, that had been sitting there the entire time.
Don't waste your time. After entering and re-entering and re-entering my credit card information, only to have it glitch out and reject the number, the expiration, my zip code, and my name, I had enough. To add insult to injury, if you back out it deletes the entire order. Wasted 30 minutes, gave up and ordered elsewhere. Uninstalled.
The app just doesn't work. For weeks I have not been able to place an order through the app or their website. Every card I try and Google Play says they couldn't process the transaction. I have tried cards for multiple banks. I have retyped them many times and I have confirmed with the banks there's nothing wrong with my card. If you go to the restaurant the same card will work no problem. The app has one job and it can't do it, It should be zero out of 5.
Bombarded with notifications. Most of the app functionality is decent: you can find restaurants, order, see deals, etc. But the notifications are over the top. I want to get notified when my order is ready without signing up for 8 AM "Cluck Cluck! Use code CHICKEN when you order a chicken sandwich!" push notifications. (And for some reason, when they send these push notifications, they send them two at a time.)
