Awesome app… when it works… form of payment tends to get finicky and makes the app unreliable. What’s ironic is that once I decide to go ahead and use my card (I can’t wait all day for the three floating dots to show my form of payment) I end up paying with my card and […]
Reviews for Shell: Fuel, Charge & More
β Back to Shell: Fuel, Charge & More20 reviews
Not Shell Credit card – sent secure email to shell (Citi) and their exact verbiage, “Although we do not have an App, our site is designed so the information available is the same no matter what device you use to access your account. The only difference may be the location. For example, the menu items […]
Big time waster, which would be good if this was a game, but sadly it is not. The app is excruciating slow when you’re standing by a pump waiting to be able to pump gas; and that’s when it works. Seems like a about a third of the stations I visit won’t work with the […]
Would be nice if the app worked. For the past 2 wks I haven’t been able to pay through the app. Had to walk inside the store, stand in line, and have issues at the register trying to get my rewards attached to the order. Password reset is not working either. Links aren’t coming via […]
Horrible phone support. Expect to be put on hold for 5 to 7 minutes when they’re busy. You may get bounced around to three different agents, none of whom will help you when you need support the most, they’ll just pass you on to someone else who will put you on hold for another 5 […]
When this was separate from the Fuel Rewards app, I rarely had issues with the “pay outside” feature. Since the integration, the payment feature has increasingly become unreliable, and the last 4 times it fails after I authenticate Samsung Pay. Please focus on the many bugs in both spps. Also, it would be great if […]
Pay button doesn’t work in the app. Good Luck trying to contact anyone if you don’t use their credit card. Just another company dumping they problems off onto 3rd parties, in this case “Fuel Rewards”. Same problems there though. I’ve even tried to email both parties to no avail. Though the discounts are great when […]
App no longer works to pay at pump. Last week, it would recognize my location, but the payment feature would time out. This week, my payment information is no longer in the app and it times out when I try to add a payment card. I also cannot access my receipts. The app last worked […]
When the app works it is great. However, it has become so glitchy that it is now basically useless. I loved the convenience of the app. But, there is no excuse for it saying no internet connection when I have a strong connection. Further, it has reached the point where I need to uninstalled and […]
You can trust on it to fail most of the time. We end up wasting time at the gas station waiting for the app to load and when we get to the final stages of completing a transaction it fails stating that there’s a technical error. Hope Shell is able to give this app a […]
How can one of the worlds biggest companies develop such a terrible app? It’s 50/50 on whether or not it will actually work. When the app actually works it is ok, but that is rare. Any time I click “Pay and Save” it will ask to create an account, but it shows my name on […]
If you don’t mind jumping through hoops for PENNIES saved (because you don’t shop at convenience stores as the prices are more outrageous than other outrageously priced locations), then this is the app for you. Oh, and when their system has a glitch/error and it’s not repaired before the end of the day to get […]
I’ve been using Shell faithfully and not getting rewards per fill-up. The more you fill the more you save. I will up 3 to 4 times a week with the work I do. I looked and the APP has my number I typed in as alternative ID, but zero receipts. 98% I have them printed […]
i hate that the shell recharge app is no longer active and I’m forced to use this app to find charging stations. the best thing about the recharge app was that I was able to save my favorite stations &it was easy to check a list of what was available. this app doesn’t have that […]
tried to redeem fuel rewards in store, said use the app, I installed this… &it insists that my credit/debit card is invalid. I just had the refund issued to the same card. I’m done with shell. the multiple apps shell uses steal my rewards, miss my fuel ups, & lie. they promise rewards, send links […]
it doesn’t show the map, just dots where the chargers are relative to each other with the ability to zoom. no frame of reference. no sattelite view, no view at all. although i DID get it to charge the car. AND it was FREE. ONly other bone to pick (aside from completly failing to make […]
I’m giving this app a one. there’s no way to get help at the charging stations . I’ve had multiple issues where the stations do not charge are unavailable are blocked and nowhere are nothing I can do. I’ve tried calling the number on the stations and there’s usually a long whole time without a […]
At first it’s not obvious the app has two main modes: fuel or recharge. If you go directly to the stations map, you will not see fuel stations if the app is in the ‘recharge mode’. There is a switch to choose the modes in the home screen, upper right corner. It has a tiny […]
Doesn’t even work about half the time. It will let me fill up using the app but then it doesn’t give me credit for about half of the full-ups, including premium fill-ups which are supposed to count as 2… Even when I spend $70 on a fill-up. The past three times I have filled up […]
Doesn’t work for Shell, formerly Volta, stations. It says they are occupied. Chargepoint correctly shows them available. Too bad I didn’t realize this until I had to leave without getting any charge on what was a free station which used to be plug and play under Volta. They also don’t recognize + in email which […]