Awesome app... when it works... form of payment tends to get finicky and makes the app unreliable. What's ironic is that once I decide to go ahead and use my card (I can't wait all day for the three floating dots to show my form of payment) I end up paying with my card and then the display reads: "Join Fuel Rewards and 5 cents per gallon!"...HA!
Not Shell Credit card - sent secure email to shell (Citi) and their exact verbiage, "Although we do not have an App, our site is designed so the information available is the same no matter what device you use to access your account. The only difference may be the location. For example, the menu items across the top on a desktop will collapse to the left on a mobile device. We would like to let you know about the I WANT TO drop down from the main Navigation Bar located at the top of most screen"
Big time waster, which would be good if this was a game, but sadly it is not. The app is excruciating slow when you're standing by a pump waiting to be able to pump gas; and that's when it works. Seems like a about a third of the stations I visit won't work with the app, wasting more of my time firing up the app and waiting to learn that I have to pay normally anyway. Good idea, poor execution.
Would be nice if the app worked. For the past 2 wks I haven't been able to pay through the app. Had to walk inside the store, stand in line, and have issues at the register trying to get my rewards attached to the order. Password reset is not working either. Links aren't coming via email now I'm locked out my account for an hour. Looks like we need an update. I miss paying through the app. I don't have these issues with Mobile Gas App.
Horrible phone support. Expect to be put on hold for 5 to 7 minutes when they're busy. You may get bounced around to three different agents, none of whom will help you when you need support the most, they'll just pass you on to someone else who will put you on hold for another 5 to 7 minutes. After speaking to Alejandro, I learned that I had been using the wrong app, this one! The correct app is called Shell Recharge and has a plug logo next to the Shell logo!
When this was separate from the Fuel Rewards app, I rarely had issues with the "pay outside" feature. Since the integration, the payment feature has increasingly become unreliable, and the last 4 times it fails after I authenticate Samsung Pay. Please focus on the many bugs in both spps. Also, it would be great if you could insert a confirmation prompt that you want to use your rewards on this fill like the pumps. Sometimes I am waiting on a bigger discount to post but I need a few gallons now.
Pay button doesn't work in the app. Good Luck trying to contact anyone if you don't use their credit card. Just another company dumping they problems off onto 3rd parties, in this case "Fuel Rewards". Same problems there though. I've even tried to email both parties to no avail. Though the discounts are great when I do finally get them, the gas is always on the higher end, so really just a huge waste of time for 50 cents. Time is worth much more.
App no longer works to pay at pump. Last week, it would recognize my location, but the payment feature would time out. This week, my payment information is no longer in the app and it times out when I try to add a payment card. I also cannot access my receipts. The app last worked correctly for me on 10/7/2023. Have uninstalled and reinstalled app. If it works correctly for longer than 2 months, I will adjust my review. Well, one month after reinstalling, and the app again does not work.
When the app works it is great. However, it has become so glitchy that it is now basically useless. I loved the convenience of the app. But, there is no excuse for it saying no internet connection when I have a strong connection. Further, it has reached the point where I need to uninstalled and reinstall the app every three months since it likes to forget my payment method and can't show my receipts. As soon as it is reinstalled it remembers everything. Not worth the aggravation.
You can trust on it to fail most of the time. We end up wasting time at the gas station waiting for the app to load and when we get to the final stages of completing a transaction it fails stating that there's a technical error. Hope Shell is able to give this app a proper and decent upgrade, because this app is what drives most customers to Shell sometimes!
