It wouldn't allow me to complete onboarding and kept saying try reloading. This isn't a very good or user friendly app and the technicians aren't equipped to handle the issues with the app.
Terrible you can't even see the rates properly the format is numbers stacked on top of each other rates are Terribly low lots of the facility's are over 100 miles away for $20 an hour!!!!!! and I'm still waiting for my license to be updated can't pick up shifts because you all still didn't update my license in the app this is really ridiculous 😒
I've signed up to this app a month now they take their time reaching out to me when they finally did, they told me my license is invalid, which is not, my department of health confirmed me my license is valid. I took all their tests and passed, and uploaded all the required paperwork and still nothing, no response from them, I regret uploading my important paperwork to this app, I think this app is a joke.
Nearly every time I reach out to the helpline for help, I'm always told I have to help myself and resolve issues with the facility myself. The rates have decreased. More and more I'm leaning towards leaving the app because the facilities are sabatoging the environment and ShiftKey does nothing about it but only cares about whatever reward they get from running the app.
From the beginning this app has not opened to see shifts! I deleted the account and started over just to find out they still have not deleted my information so I can make a new profile. I've chatted several times with agents to get this fixed. CURRENTLY On hold over 25 minutes... no one has answered the phone. I'm STUCK, they won't delete MY DATA! So annoying. Poor customer service.
App will freeze up while I'm on shift. when I go to clock out, the app won't load so I have to restart my phone then l have to get a signature as it says location services was lost dyeing the shift. this happens to me quite often. also there is a delay when notifying me of premium rate shifts so I miss out on a lot of those. it also runs my battery down pretty fast running in the background.
Easy to use, love that you can schedule your own shifts and make good money on the side. I've been exclusively using ShiftKey since June 2023. Yes, I do have to travel for decent paying shifts at times, but overall,this has been a great experience for me. Customer service is excellent and the app makes it easy to plan shifts and remain completely flexible. I'd recommend this to any nurse seeking to make extra money or try facilities out first before making a more permanent choice of employment!!
Don't even bother downloading this app. I completed the entire process only to discover the only shifts that come up in my area require you complete orientation first. I contacted Shiftkey to find out how we are up complete it and was told to call the facility for a list of orientation dates. If we have to do the leg work to call the facility, see if schedules are available, sign up for orientation with the facility, and Shiftkey get a cut off the money, you may as well go directly to facility🙄
The app is ok for ths most part can be slow loading. What I don't like is waking up to find out your shift has been canceled. Other apps pay you 4 hrs show-up pay if they don't cancel within 24 hrs. We are penalized and get lower ratings if we cancel a shift but the facilities are not held accountable on their end. Also, these facilities take so long to approve a shift and sometime never approve a shift, it just expires. And the mileage location is way off by 20 plus miles for some facilities.
I'll get an alert via email & text message that an emergency shift is being offered, I click on it AS SOON AS I GET THE MESSAGE, and it's already gone. I just get the message that the shifts go fast. It's very frustrating because I can't go any faster than that and I'm missing these shifts. I dont know if there is a delay but I've got good service, app is up to date, I have a galaxy s24 & I'm close to my wifi device so I know it isn't my network or phone. I don't know what's happening here.
