Difficult to get work close to your area. No employee support. All issues are submitted through a automated chat and confirmarion email with absolutely no resolution or responses about tickets submitted. often not paid for work completed, including "training" other people (they assign you people who are supposed to shadow you for 1 shift. No option to be assigned to a store, no matter how many times the store manager and district manager emailed them. Way too much work for the time and pay.
Tiffani Helton
This is a great way to pick up easy work ,with step by step instructions, to get a fast side paycheck. However, the shifts are hard to claim and there isn't an option to switch from company to company straight inside the app. It only offers shifts that are too far away to drive for the rate of pay, with no way to adjust the driving range. There is no clear communication when a shift is dropped and you are no longer needed, it just disappears off your schedule with no warning what so ever.
Lori Kasallis
I started off with shiftsmart on a positive note. I've been working shifts about 3 weeks and it's been good until today. shiftsmart states that a "mobile back up" shift gets paid a dollar amount if they do not work, and a little higher dollar amount. I've been getting shifts over 30 miles from. my home and use public transportation,but the main requirement for "mobile back up" is having a vehicle at the ready in case you need to go provide coverage at a specified location. (more to follow soon)
Pamela Jacobs
Absolute scam. Do not get fully paid for time worked. No support from the company. Employees randomly adjust items on your account which cause a negative impact to ratings. You can put in as many tickets for assistance that you want. You will get no response. When the app fails... good luck. Bonuses have disappeared. You get promised extra to run orientation but get nothing. Shiftsmart employees lie and say they paid out to your account but they do not. So many issues.
Claudia Lee
If I could give your company zero stars I would! False advertisement. As I was completing the profile setup it said I had a shift right away that starts in 30 mins, after I completed the profile setup, it disappeared. There was no actual shift they manipulated me into making an account. I wouldn't trust this app. I've also heard other people are not getting paid, that's illegal!!
Jordan “Phantom” Matthews
The jobs are fine and it's alright money for the amount of work you do (especially if you have a car to get around) but, the bulk of what takes up your time is the amount of pictures you have to take for the stocking jobs. 95% of the time, Barcodes don't scan the first, second or third time. Ditto for the photos. It's faster and easier for you to leave the app and take photos with your camera and use those than to take photos in the app. Unless these two problems get fixed, soon, 2 stars.
Mercedes Swallow
No human contact or troubleshooting when issues arise. I'm stuck with their FAQs and a chat bot that doesn't understand complexities. The app says you get paid in 24 hours. There are a few shifts that are very specific to not getting paid the next day and you'll know it when you're working one. Yet, it's been almost 30 hours and no change. The bot just keeps saying check back in a couple of hours. I'm literally helpless to regain my pay. Reviews echo similar stories.
Cliffhanger
So everything is simple and self explanatory, you usually get paid 2-3 hours after your shift. But 1 thing that has gotten me nervous, is how slow and laggy it is when you want to check and complete tasks for the orientation . I'm on a time limit, and I have to wait around until my phone loads the next task. maybe it's just the app itself needing a high processor phone, but hoping it can ease up a bit. I wouldn't mind, if each tasks only showed pictures instead of short videos.
Christina Lopez
I signed up for orientation, showed up on time, signed in @ Circle K, only for the check in button to not work. went through the location, turned it on, still no check in. Shiftsmart texted they would take me off the shift. I tried to call customer support to learn there is none. It would be better to have a phone at each location to have a worker sign in that way, then through the app.. and a way to speak to customer support. Why run a business if your not going to support your employees.
Amy McNew
after you go to orientation they run a background check, not generally a problem but there was an error on my report and when trying to contact them like they tell you to, they don't respond in enough time to not be kicked for not scheduling shifts during your first week, unfortunately for me there hasn't been any shifts in my area that they will allow me to pick up now and they do not update jobs daily for everyone, it's an unfair app.
