Worst app for tracking. No updates or tracking numbers, doesn't specify what shipping service it's using, and every time I open the app it says it's in a different stage of delivery. (shipping, out for delivery, delivered 2 hours ago, then back to processing order) Confusing and irritating, and has the audacity to want access to my email inbox while it fails to provide me with any useful information whatsoever.
The app is not user-friendly when it comes to locating tracking numbers or payment plans. I have no idea where to go without first asking a search engine. I don't know if there is no section for a tracking # or if no tracking # has generated, but if that's the case, a message that says no tracking # yet. Also, I want to see the payment plan schedule, and I can't find it anywhere. Besides that, the app is fine.
I love everything about this app! It tracks, gives you detailed info on your item, option to contact the seller, and I love when it tells you when to expect your items! I've been a customer since COVID. Although I have to say one thing that confuses me still is "shop cash" I still don't understand how much it really costs to be able to purchase other items.
Disabled. it doesn't link to existing accounts on store pages. Orders are missing from my accounts there so you don't earn loyalty points, and it is difficult for the store to locate missing orders when they can't trace to your account. ill log into store account, load cart, hit shop button, pay, and then order is missing from store website. It treats you like a guest purchaser even if you try to log in on the Shop checkout page. I lost a $1200 order using shop. 2 stars because the idea is good
Newest update is terrible. Before, I would just click on the receipt icon, and it would show what items are still being paid on, and how many payments were left for each. Now, it just shows order history, with no mention of how many payments remain. Now you have to guess, and click on each individual item, to see. HUGE step backwards. 😡
Brand new user. 1 No dark mode. It hurts my eyes trying to use it. I use dark mode for EVERYTHING because I have trouble trying to do anything without it. 2 Can't do anything with it because if I so much as enven accidentally touch my scroll wheel, it brings up some kind of rating box for some store and it's impossible to navigate past it. All I wanted to do was centralize my shipping orders into one central location. Impossible for me to use. Horrible experience right out of the gate.
The overall usefulness of Shop can't be denied with several of the online stores I frequent using Shop for checkout. Tracking is slightly inconsistent these days but I blame the nature of drop shipping for the most part. "label printed" are my two least favorite words Two things bring this down to three stars though. A) at the VERY least, dark mode should be a toggle. Don't just take it away. B) It's actually difficult to spend my "shop cash". I want to spend it where I WANT to spend it
I use this app regularly to track packages and the notifications would typically take you to the specific package and show relevant tracking info. After the latest update, notifications take you to the general page and there's no way to easily see the tracking info without digging for it. Once you get to the tracking info, it no longer shows location info aside from a map. Notifications are now useless and looks like they're just a way for Shop to try and get you to buy things.
Generally the app worked all right for me, I've never noticed issues with tracking. It's definitely annoying that it pushes so much shopping, but they are following so many companies - get lots of users with a free simple useful app and then start selling them stuff to make as much money as possible. However, now that they've removed dark mode like so many apps, I will be uninstalling. Yet another company that doesn't care about accessibility for those of us with health or disability issues.
Please bring back dark theme. With every new app update the order tracking feature gets worse and worse. It no longer updates with my Amazon orders even when connected and for the past two weeks it disconnects my Amazon account every time I exit the app. Amazon orders will say "waiting for details" for days or longer without updating, even after it's been delivered. Used to be a great app.
