Reviews for Shopify Point of Sale (POS)

After the last update to the tap & chip card reader. My reader has been unable to process chip cards. It says processing payment and gets stuck on that screen. There is no longer a point in the transaction that tells us to remove the card. And it no longer gets to the point where it says completing transaction. A total refresh is needed to get back to use the app. This is not a hardware problem as all 4 of my tap & chip reader are doing the same. 2 are brand new. Pls fix this massive bug!!!

I constantly have connecting issues with the hardware and while using it with customers, you cannot enter amounts with descriptions only, but must select each inventory item. It takes too long to do that and then have connecting issues on top of this. NOT Good! I get very angry customers for having to wait and then worry if their card has been charged for tapping so many times!

Slower interface than expected since transitioning from Square. When you click on one of your collections, sometimes it takes a second or more to load your items. Moreover, there is no way to disable receipt options from the customer facing POS Go. This is an efficiency killer for retail shops and needs to be fixed. I print receipts automatically, so there is no need for the customer to select anything post-sale. Also, why is everything so big? There should be a way to adjust to reduce scrolling

Not good for craft shows, markets, or pop-ups. There is no option to update the location for collecting sales tax. The suggestion I was given was to create a different location and transfer all of my products over into this new location then change the address for that temporary location every time I do a pop up which is 9 out of 12 months of the year. All over my state. This is clunky. Other POS systems that I've used in the past have a simple option to type in the the tax rate for the day.

Actually being able to take swipe, tap, or insert card payments is not possible! HORRID experience. Chipper card reader ($50+) worked great when practicing, then day of event wouldn't work! It only allowed for manual entry of credit cards, which makes the device useless & cost us time + money because people walked away! And it looks sketchy manually entering. ENTIRE day tried to troubleshoot never worked. Once back, contacted support spent and hour + and still won't work! Absolutely distraught.

May 2021 update is awful and buggy. I keep having to restart my entire device, issues with card reader pairing, active items in store will show up for one transaction then not pull up for the next transaction, customers transactions timing out when swiping, tapping, apple pay, and even manual entry. There is only one improvement- exchanges seems to be made easier. Everything else about it is a hot mess embarrassing to deal with when you have a line of customers.

Issue resolved. The tap to pay chip reader was not always reliable at events where the WiFi was not strong or being used by a lot of people. Once I changed to use my phone as the tap reader, it wasn't an issue anymore, and the chip reader was able to read the few cards that didn't have a tap chip. If you're working at an event, I suggest making your phone your primary and/or adding a mobile hotspot to boost your chip readers' functionality.

I've been a Shopify client for a long time, and I've never encountered this type of problem with the older version...EVER! Hey tech support, can you please do something about the constant log out and the pin request? I saw that you posted something about the "settings->account->Shopify,etc. DOES. NOT. WORK!!!! EMAIL ME!!!! I have a shop to run & your POS is literally a POS!

Bells, whistles, bugs, and connectivity problems. Chip reader and swipe will drio out, and not reconnect. Only fix is to forget reader, restart device, and start over. Hardly a good option when you are trying to process orders at a high traffic craft fair. Please bring back the old app. It was perfect for pop up shows and fairs. Keep this one for those that need the extras, and re-release the old one as "Shopify POS Lite".

7/26/21 update: Shopify continues to tell me it's a hardware problem and I've done more hours of troubleshooting. They sent me a new card reader that also doesn't work. Now they want to send me another card reader. Is anyone else having the same experience? 721/21 update: I'm continuing to jump through troubleshooting hoops with Shopify support. Now Shopify is claiming my card reader must be defective. That doesn't even address all the other issues I'm having. Shopify, please go back to the previous app version or allow users to decide which version they want to run. This new one is terrible. The update is awful. It's absolutely crippling my ability to use this as a POS. Very unhappy. Fyi, I am running the latest version of the app.