The app is pretty good, it does what it's supposed to do. It's nice to have the ability to arm/disarm the system remotely as well as to check the cameras. However the lack of multiple user accounts is absurd and their offered option of sharing login/password details is a major security risk, ironic for a security company. They've spent the last 6+years claiming they are working on it. BS! There's a word for that... Vaporware.
Sangeetha Ganeshbabu
Simple and reasonable to use it . Did a alarm mistake and the police response was quick.but it would be nice if they had an automatic arming and disarming at night. Hope they consider it. And also trouble setting notifications on my phone. Edit. I have a interactive membership. The app should be working good with Wifi but sometimes it does not. It is really frustrating for this to happen when i am paying for membership. I have to come down and disarm it when i can just do it on the app.
Jennifer Austin
Updated the app recently and now whenever someone rings the doorbell, the app starts playing an announcement like I'm installing a panic button!! "To start, remove the battery tab..." The app is also incredibly slow when trying to see live cameras. If they're going to make it so the base station randomly announces when device battery levels are low (like at 2:30am waking up the whole house!!), we need to be able to set quiet hours. At that hour, I don't care about low battery levels!!
Sam B
We went from the widget only updating after 1 hour and now it doesn't refresh the status even after 8 hours. Just get rid of it already. The more they raise the rates the worst it becomes.
Sandra
Update.....it's gotten better. App never opens on second phone, always states an error has occurred. Only one phone is able to access the app the other phone has to get a pass code from the first phone to log into the webpage (stupid!). Cameras constantly lose wifi connection. We have yet to install doorbell camera and keypad, but our Vivint keypad works just fine so no hurry to change out. Until both phones can access the app without a passcode you will get 1 star.
NSWvet83
do not get simplisafe. the cameras are horrible for the price. they have connection problems, they are slow, when you change settings they don't always save. if they do save, randomly, your settings will reset or just flat out not be ignored. get a $500 system that gives you 8k quality. these cameras are 720i and grainy because of their poor connection. I have 1T up and down with my internet, amd these cameras can't handle 3' from the base and router.
Tim Reid
around 20% of the time I open the app, it tells me the app is "unavailable." pretty useless for a security app to ve unavailable 20% of the time. logging out and back in fixes it, so it wasn't *actually* unavailable, but that's almost worse. aside from that big annoying bug, it's fine update: still receiving the same error just as frequently. for something I pay this much money for, I'm not happy update: removing the last star because the app keeps quitting. ITS A SECURITY SYSTEM. ffs
Reginald Pean
I like Simplisafe. The system was easy to install and has been working for me flawlessly over the last 5 years. The app is functional and easy to work with. I have only needed to replace the batteries in some of the sensors and the fobs. I used the subscription for the initial year and have been using it without a subscription since. Great system!
Felicia Lisa
EDITED 6/28/2025. STILL love this system. Great customer support ... Great system. We moved and put in another Simpli Safe system immediately. We have since added more components. Because it has been incredibly reliable for the years that we have owned it and you cannot beat the price! The added feature of being able to arm or disarm your alarm from your phone or your computer is just thel bomb!
Priscilla Vanik
Excellent!! Just everything about it is great. I love this product, it works perfectly, so easy to set up, so affordable, monthly monitoring is affordable too, great features, and awesome app!! I luv the app settings and remote control when away from home. The indoor camera was perfect I love being able to check on my pets. Helpful customer service. It all really is the best!!
