Reviews for SmartHQ

Absolutely a waste of my time trying to get this to connect to my washer. It keeps telling me my network isn’t correct or not nearby and keeps asking me to re-enter my password. I have the right network and password. I know how to connect devices and have never had this much trouble connecting […]

HORRIBLE SERVICE! UPDATE! FIXED, didn’t know verification went to spam email. Customer service should tell people to check. Window A/C unit. A/C works fine, but the app is worthless. It initially worked, then the next day when I tried to control my A/C,… it wouldn’t work. It just kept loading. I went through the steps […]

when it works, it’s great. Recently the app has decided it does not want to continuously recognize my range, especially the lower section of my double oven, and usually classifies it as ‘offline’ eventhough it is connected to my network and visable in my list of devices in my routers app. Pretty disappointing that after […]

Used to be a good app. Always crashes when trying to select our washing machine now. Shows briefly before crashing. Very disappointing Update: they requested I email their app support. Been a few weeks and no response. Really starting to regret buying these machines if they won’t keep the app working. If anyone else has […]

This is the bloatiest, pushiest, inconsistent app I am forced to engage with. It’s connected to two GE window unit air conditioners in my house. I HAVE to use the app for at least one of them because the remote doesn’t work (almost right out of the box), and it’s difficult to reach the controls. […]

Horrible app. if your device is offline, it won’t let you delete shortcuts. I have shortcuts for a 2 year dead air conditioner that don’t work with my new one, still GE, or won’t let me delete because device is offline. IT’S OFFLINE BECAUSE IT’S AT THE DUMP. UPDATE: The programmers do not care about […]

Slow to load, and ads on an app for an appliance I paid thousands of dollars for rubs me the wrong way. Some reasonable sized banners are ok, not giant screen covering obnoxiousness when I’m trying to quickly check my oven timer. And that brings me to the major flaw of both the oven and […]

Notifications for oven preheated or timer complete are severely delayed (4-5 minutes) if phone is locked. Dinner is burnt by then. Since phone locks automatically there is no reasonable workaround. Nice to be able to start preheat from phone and check on the food with the oven camera. If they fix notifications when phone locked […]

Super slow. This app is a joke. At first it was convenient to be able to control my window ac unit through my phone because I have a pet at home and I know I paid more for this ac because of this feature in particular. But what is the point if by 2nd month, […]

the notifications come late but I do like that I can check on it when I’m not home and it’s running. I absolutely hate that it keeps giving me emails about a warranty and phone calls about a warranty I have already paid for and bought when I bought the machine. the ads are also […]

essentially came to say what everyone else has, the ONLY nice thing is being able to control the device from anywhere, but just about every company has options to do that. this app is the absolute worst of all of them, it’s not even fully compatible with google-all I can do is turn it on […]

This app is useless. I can’t use it to set preferences (temp, extra rinse, etc.). Tonight the machine wouldn’t start, giving me a door lock error. It wasn’t the door lock, it was the filter needing to be drained. The app didn’t even recognize a problem. It just told me that my load was completed […]

This app is almost worthless, I’ll likely never purchase another GE appliance as a result. Annoying “what’s new” pop-up almost every time you open it. So incredibly slow. When the programmable shortcuts decide to actually show up, they don’t function properly, the AC beeps a bunch of times but the temp and fan speed changes […]

My stove/oven was connected for several months. Our internet went out, came back on later this evening. Stove will not connect/reconnect again at all to the app! Says my wifi password or network is wrong! NO, IT’S NOT! I think I know my own information! It was working fine before, nothing changed on my end! […]

Update: This app is still an annoyance. It regularly stops sending notifications, and it seems to only want to update the appliances when they are already in use. These types of apps should automatically update during off hours. Original Review: It’s one of those “smart” apps that takes you in endless circles just to get […]

Probably the slowest smart home app I have, out of a dozen. When I open it, I’m bombarded with notifications about “what’s new!” and banners for other appliances and services. Gimme a break! I ALREADY bought your product, GE. Please let me manage and control it quickly instead of shoving ads in my face. Seriously, […]

Absolutely terrible experience. Appliances disappear from the app and are nearly impossible to restore. The device itself is on the network, I can see it registered to my 2.4Ghz Wi-Fi. Then to make things more frustrating the app is loaded with unrelated content to try and get you to buy more appliances and or services. […]

Too many pop up ads! Please stop showing pop up ads every time I open the app. I really don’t care what’s new and I certainly don’t want to see your new products you want me to buy every single time I open the app. The only options are view or view later. Even after […]

Making this three starts instead of five due to the CONSTANT Advertisments. Re-order detergent, shopping list, recipes, you name it. It’s like can i just get a status of my clothes? I thought the Wifi was pretty nifty, but it’s really annoying. No way to turn them off, from what I can tell.

App is extremely slow and doesn’t give notifications on time. if I have it set to tell me about my washer and dryer it won’t tell me when it’s done on time. Only when I unlock my phone to use it will I get a barrage of notifications. Signed out, uninstalled and reinstalled and yeah […]