Reviews for SmartRent

Seeing how this is the only way to enter my home and the app won’t open, it sucks. Sometimes the app (when it was working) would say lights were on when they weren’t. But right now my biggest frustration is that I cannot get the app to open. It acts like it’s opening, but nothing […]

It’d be cool if it works, but you cannot rely on it. Our apartment put in SmartRent a while ago, and yeah I would like to be able to have a programmable thermostat and it is convenient to turn off lights from your phone if you forget while out. But it never stays working. This […]

Forced to get these damn locks by my complex. Didn’t want them because I knew this electronic garbage would not work properly. 1st couple days fine, after that I get a message more than 10x a day of a jam. Every other time I get the message I have to re-log into the app. Very […]

Logs out after I close the app or don’t use it for a time. Honestly takes longer to enter my home than to ise my keys at this point. Terrible product. Their solution is to “just turn off finger print scanning” instead of actually fixing the problem. [EDIT] I saw a representative say the logging […]

Features do not work. I have Stay login enabled but I have to sign in every time. When I use Biometrics it prompts me to login with username and password and then biometrics. So I login twice. The current temperature/humidity inside never updates. It always says 68 degrees and 28% humidty. Changing the temperature is […]

App is worse than useless. For the door locks it has no ability to set your own access codes (to your own home!), I don’t know of any home security system that does not have that feature. For the thermostat it makes it un-programmable, it’s simply not possible to set schedules. A significant downgrade from […]

Ever since the update the other day, I can’t connect to the system 70% of the time. Sometimes it will ask me to hit “retry” and then connect, but now it won’t respond and keeps saying I’m offline, when I’m connected to wifi and have cell signal. Really frustrating when it’s the only way to […]

Horrible app overall and the latest update made it worse. Very long latency, whenever I click a device there’s a lag of several seconds before and further action/presses are recognized. Thermostat device in app is longer in sync with the actually thermostat and can’t be controlled even after force quitting the app, clearing cache, and […]

Even with the stay signed in option turned on, I have to sign in every single time. After signing in, it always ask for turning on Biometric login. I’ve enable the biometric login every single time I logged in for years; I’ve tried logging in after disabling the biometric a couple of time, just to […]

My apartment complex uses this and it’s the worst system I’ve ever had to use. Rarely shows the correct temperature to match the thermostat. System is very slow to unlock doors, we can hit unlock in the car, walk 3 flights of steps and still be locked. Once inside you’ll hear the door randomly unlock […]

Not a super fan. If I have a schedule set for the thermostat to cool during the night and slightly higher in the day. Why is it than when I check it, its set higher than either of those schedules? The activity feed says “schedule skipped already on auto” so fine I change it to […]

Latest update fixed the issue of me not having control through the app on anything. HOWEVER, that didn’t last long. It’s once again starting to give me a message on anything I click on “This is taking longer than expected” and only let’s me dismiss the message, then never does anything. It’s frustrating because it’s […]

The app was working fine before but since last 1 month, it’s making me sign-in everytime I open the app and it’s getting really annoying. Update 12/31/2024: The previous issue was resolved and the customer service worked with me. It was a great experience. But, since the past few weeks, maybe after an update, it’s […]

When the app is running, it’s very useful. I’ve had problems in the past where the app wouldn’t sync to my smart items, luckily I was able to talk to someone who walked me through the steps to sync and thevpersin was patient (this is why 3 stars was given). I am now having to […]

Terrible. For the benefit of–being able to let in a dogwalker while you’re at work?–every time you enter your home can be slightly less convenient, with the added benefit of the need to worry about batteries and connectivity to make sure you can get into your home. From a purely technical standpoint, the app routinely […]

This company violated my renter’s rights. They refused to comply with simple requests. Their legal team either doesn’t exist or is incapable of communicating with customers. App provides limited information, and doesn’t properly track or provide data on when your door is unlocked, so there’s no way of knowing when someone has entered your home. […]

app works very slow even wheb it works. Since the last update I cant connect through the app. will not allow me to sign in. I’ve uninstalled and re installed the app. tried everything. only thing support says when I emailed them was to use the most updated version…. I have been and thats when […]

A/C temp on app doesn’t sync up correctly with the thermostat. Sometimes my app will say the heater is on the when the thermostat is set to cool. Other than that… meh 12/24 App has been updated. Still doesn’t sync up. Unfortunately for me, I don’t want to spend what little time I have on […]

I despise that my apartment complex installed this system. The lock has been unresponsive in the app for months. It also frequently bugs out and jams as well, meaning sometimes my door won’t lock or shut at all. The system itself eats batteries like they own stock at Duracell. The light system gets stuck, too, […]

The app works most of the time but the one major inconvenience we have had is that there isn’t any detailed usage reports. The only detail given is when someone has changed the thermostat. This creates expensive problems. For example, others’ kids or adults living with you may not be monitoring the air conditioning where […]