Seeing how this is the only way to enter my home and the app won't open, it sucks. Sometimes the app (when it was working) would say lights were on when they weren't. But right now my biggest frustration is that I cannot get the app to open. It acts like it's opening, but nothing happens. So I can't edit my schedule for my thermostat and I can't give people temp access codes to get into my apartment. Super frustrated as this has been going on for two weeks now. I've even tried uninstalling.
Sam Creswell
It'd be cool if it works, but you cannot rely on it. Our apartment put in SmartRent a while ago, and yeah I would like to be able to have a programmable thermostat and it is convenient to turn off lights from your phone if you forget while out. But it never stays working. This is the 5th or 6th time the thermostat is 'offline,' and I am tired of it. I never wanted to live with 'smart-home' tech to begin with and SmartRent has only solidified that opinion.
Mr Sanders
Forced to get these damn locks by my complex. Didn't want them because I knew this electronic garbage would not work properly. 1st couple days fine, after that I get a message more than 10x a day of a jam. Every other time I get the message I have to re-log into the app. Very annoying. This happens whether I use the app or manually lock. "0" stars really.
Saw Gman
Logs out after I close the app or don't use it for a time. Honestly takes longer to enter my home than to ise my keys at this point. Terrible product. Their solution is to "just turn off finger print scanning" instead of actually fixing the problem. [EDIT] I saw a representative say the logging out bug is im the works, it must have been in the works for over a year now because that's how long I have been dealing with it.
Jennifer Delzer
Features do not work. I have Stay login enabled but I have to sign in every time. When I use Biometrics it prompts me to login with username and password and then biometrics. So I login twice. The current temperature/humidity inside never updates. It always says 68 degrees and 28% humidty. Changing the temperature is not always reliable either. Sometimes I can lock/unlock the door and change the temp. Super frustrating app.
Fil Flem
App is worse than useless. For the door locks it has no ability to set your own access codes (to your own home!), I don't know of any home security system that does not have that feature. For the thermostat it makes it un-programmable, it's simply not possible to set schedules. A significant downgrade from the old systems I had.
Jessica Griebenow
Ever since the update the other day, I can't connect to the system 70% of the time. Sometimes it will ask me to hit "retry" and then connect, but now it won't respond and keeps saying I'm offline, when I'm connected to wifi and have cell signal. Really frustrating when it's the only way to keep the thermostat in auto mode and set the min and max temps. Worked fine prior to the system update.
Tyler Locke
Horrible app overall and the latest update made it worse. Very long latency, whenever I click a device there's a lag of several seconds before and further action/presses are recognized. Thermostat device in app is longer in sync with the actually thermostat and can't be controlled even after force quitting the app, clearing cache, and restarting the phone. Update: app performance is as bad ever. Constantly out of sync with smart lock and thermostat. Support articles don't populate either.
Sun Ah “Sunny” Choi
Even with the stay signed in option turned on, I have to sign in every single time. After signing in, it always ask for turning on Biometric login. I've enable the biometric login every single time I logged in for years; I've tried logging in after disabling the biometric a couple of time, just to be sure. It never worked! I'm tired of this login issues. Fix it!
Deno
My apartment complex uses this and it's the worst system I've ever had to use. Rarely shows the correct temperature to match the thermostat. System is very slow to unlock doors, we can hit unlock in the car, walk 3 flights of steps and still be locked. Once inside you'll hear the door randomly unlock minutes later. Maybe it'll turn a light on, maybe it won't, this app is almost useless 90% of the time.
