Reviews for SmartRewards by EG America

I’ve had your app for years but the recent change to making your customers enter their phone # on that dirty germ covered pin pad is unacceptable. It slows the line down and clearly you could use the technology you use in the app for payment, a personal bar code for the cashiers too scan. […]

Easy to use, and you can save quite a bit if you use it regularly. Only thing is that it says you earn 1 point for every dollar you spend, but that’s not true. It even saves all your purchases that used with the app and tells you how many points u earned per purchase. […]

This has been a great app until it was changed to the current version. Most of the time I can’t connect anymore. Since I don’t shop in the store much, I do like having a $ off rewards system that I can use for gas. That being said, it would be nice if that reflected […]

New update doesn’t work well. won’t allow me to put pump # in. every time u update it makes it worse! UPDATE! I hate this app! still does not allow me to put in my pump number. I have changed my password, Uninstalled reinstalled the app multiple times without effect! I have to pay inside […]

I just downloaded the app, then started reading all the reviews. I don’t know if I even want to give it a try to be quite honest. Sounds to me that the old version of the app was excellent & some1 thought it would be a good idea to upgrade. When are you tech ppl […]

*UPDATE* I just found out that the gas discount doesn’t apply unless you directly link a bank account to your Smart Rewards account. I was under the impression that you could use a debit card. *ORIGINAL* The discount on gas does not work. I opened the app, selected the pump. I am a member and […]

Great app, just wish it clarified what earned points can be used on. I’ll claim my points and for some reason it doesn’t use them until it feels like it… I can go three times and it does not use my points then randomly on the 4th go, it applies my points. I still haven’t […]

useless. I got the app, and removed it -IT didn’t work. I could not get a code to get onto the app- got it again. Changed passwords. I did this 3 separate times. I cannot get past the “enter your verification code we just sent you”.. NEVER get the code. I enter my phone number […]

unusable, cannot even update the app – no longer a convenient option to use. The original app should have never been changed. May be time to go Thank you for your response to my statement. I was absolutely using the most recent update…This issue began upon attempting to use your newest update. Many people are […]

I changed my rating from a 5 to a 1. if it had an option for zero, I would use it. I have sent multiple emails to the support line and to customer service. I get the same response “so sorry for the inconvenience, Yada Yada yada” “make sure your phone is up-to-date, make sure […]

Old version of this app was simple and easy to use. I would give it five stars. this new version is a pain in the butt to use more complex and yeah, it just makes the entire transaction more difficult to complete. To activate your customer barcode, you must authorize payment first. I’m still not […]

can’t use the app, it just doesn’t work. tried Uninstalling, downloading again and still nothing. very frustrating that I have an app that I’m supposed to be able to use for discounts and points and easy pay options and it won’t even load. worked fine the first year I had it but since it has […]

Not sure what happened. This app used to be so easy to use and got lots of free stuff and discounts. Used to go out of my way to find stores when traveling. Now I have to enter my phone number which never works. Store staff never knows what to do and no response to […]

Ever since the new version has come out, the pay at the pump feature rarely works. I would say 7 out of 10 times it says pump reservation failed and I have to go inside. it also seems to be backwards technology to have to put in your phone number on the kiosk to redeem […]

edit: got a new phone and all is working again. appears the app no longer supports older android operating systems. not ideal that’s for sure, but at least it is working sgain… this app has become absolutely useless. log in it says there is an update, brings you to play store and there is no […]

I’ve tried paying for gas with this app a few times. Didn’t have any issues until recently when it declined my payment twice and now I have two pending transactions that will last over a week. I had to contact Cumberland Farms last month to fix another issue with trying to pay for my gas […]

This app is very easy to use. I love the rewards to try out new products. (UPDATE : rewards and offers has changed and VERY often are not in stock or not even available at my location . Although one employee at Cumby’s was pleasant, the other one may need some happy pills .) charge […]

When I try to redeem my points for money off my next transaction it seems to just make a random choice of how much it feels like actually taking off. Like i just tried to use 8$ off and it only took off about 3.50$ and left the other 5 or so dollars for me […]

Rewards were working fine, then after an update, for months I have gotten no reward points for gas purchases. I thought this must be a program change but later found out I should be getting points. Wrote to customer service and they elevated it to tech support and that I would hear back in 3-5 […]

This used to be an awesome, user-friendly app! It was my favorite! At one point, they updated it, and it struggled working, but they resolved to fix it, and it got much better! Now they have updated it again, and you MUST use your phone number in the store to get rewards. Even if you […]