Reviews for SmartRewards by EG America

I've had your app for years but the recent change to making your customers enter their phone # on that dirty germ covered pin pad is unacceptable. It slows the line down and clearly you could use the technology you use in the app for payment, a personal bar code for the cashiers too scan. I have this app for touch free payment and quick checkout, I'm receiving neither. Please correct this as I'd like to visit on my lunch break and leave with only my pizza slice. not a handful of germs too

Easy to use, and you can save quite a bit if you use it regularly. Only thing is that it says you earn 1 point for every dollar you spend, but that's not true. It even saves all your purchases that used with the app and tells you how many points u earned per purchase. I have spent $23 bucks and earned 2 points, and I've spent $9 bucks and earned 20 points. So I don't really understand the point system.

This has been a great app until it was changed to the current version. Most of the time I can't connect anymore. Since I don't shop in the store much, I do like having a $ off rewards system that I can use for gas. That being said, it would be nice if that reflected on the total that prints on the receipt at the pump. But the main issue is the connection issue. You need to get that fixed yesterday.

New update doesn't work well. won't allow me to put pump # in. every time u update it makes it worse! UPDATE! I hate this app! still does not allow me to put in my pump number. I have changed my password, Uninstalled reinstalled the app multiple times without effect! I have to pay inside and don't get the discount even when paying with app. I have called customer service multiple times and they are NOT helpful!!! this week i called 10 times. I got " no one available to take your call"

I just downloaded the app, then started reading all the reviews. I don't know if I even want to give it a try to be quite honest. Sounds to me that the old version of the app was excellent & some1 thought it would be a good idea to upgrade. When are you tech ppl going to figure this out!? If it's not broke don't fix it! If no 1 is complaining about it in the 1st place don't touch it! Because evidently you did something right the 1st time. Go back to old & don't touch it! I may want to wait.

*UPDATE* I just found out that the gas discount doesn't apply unless you directly link a bank account to your Smart Rewards account. I was under the impression that you could use a debit card. *ORIGINAL* The discount on gas does not work. I opened the app, selected the pump. I am a member and I have a card set up for payment. No discount was applied. Additionally, many times I've gone in trying to use the rewards I have and it never takes off any money for rewards.

Great app, just wish it clarified what earned points can be used on. I'll claim my points and for some reason it doesn't use them until it feels like it... I can go three times and it does not use my points then randomly on the 4th go, it applies my points. I still haven't figured out the fuel rewards either. it says I have 20¢ off my first five fill ups, I just pay the same amount as if I didn't because it never has worked.

useless. I got the app, and removed it -IT didn't work. I could not get a code to get onto the app- got it again. Changed passwords. I did this 3 separate times. I cannot get past the "enter your verification code we just sent you".. NEVER get the code. I enter my phone number in the store so I KNOW they have the right number. Done wasting time. 7 eleven it will be.

unusable, cannot even update the app - no longer a convenient option to use. The original app should have never been changed. May be time to go Thank you for your response to my statement. I was absolutely using the most recent update...This issue began upon attempting to use your newest update. Many people are having the same issues. Fix it or Don't, I'm moving on, the rewards no longer outweigh the hassle. Good luck

I changed my rating from a 5 to a 1. if it had an option for zero, I would use it. I have sent multiple emails to the support line and to customer service. I get the same response "so sorry for the inconvenience, Yada Yada yada" "make sure your phone is up-to-date, make sure app is updated, etc". I literally can't even open the app! And yes, my phone is updated to the newest settings, the app had been updated and uninstalled and then reinstalled. I've tried using wifi and cellular data. Fix It!!