I like the ability to order on the app. But when I add a tip, it tells me that I can't add a tip. "Go back or Clear Cart." Fine. No matter what option I choose, I keep getting the same error message over and over, until I completely wipe the app's data and start over with my account login. Please fix.
Won't let you go to your cart or check out. Says there is an error because this location doesn't accept tips and gives you the option to clear your cart but will not let you complete your order. You have to Uninstall the app and not touch the tip option again. But it's probably a good thing that you can't tip I've been told corporate keeps all the online tips anyways and it doesn't even go to the workers.
Can't Login. I signed up, but every time I try to log in, it says an error has occurred. I did get a confirmation email from signing up (so that at least worked). However, I can't get logged I'm after that. I tried changing the password, reinstalling the app, restarting phone, and clearing the cache. Nothing is working.
The app no longer saves previous orders, so the challenge presented by having to redo the order each time is now preventing us from ordering sometimes. Lost revenue. In addition, there is no location to enter a request for support. Only business related contact us options and those options don't populate with text in the pop-up menu. Love the product, but the app and support seem lacking.
The old app was easy to read, follow, add points, whatever you needed to do - completely user friendly - you were actually rewarded for your purchases on regular basis. Now you get little to no points, have to answer emails & "signup" for specials for more points on specific days at specific times. I have yet to be able to actually use my rewards points for anything. And I'm NOT adding a debit/credit card to any app to gain more points = great way to compromise my accounts. No thank you.
This app is essentially unusable. On multiple occasions, it charged me without completing my order. Most recently, I ordered pick-up (confirmed via email), but the app gave the store instructions for delivery. The store simply re-made my order when I arrived, but it was a complete waste of time. Also, where did that smoothie even get delivered to? I didn't put any delivery instructions!
Literally unusable. I can't change the pickup location in the app. I've tried several different ways. One way that you think would work? I go to the map of.locations. I click on the one I want to order from. Then go to my cart with the smoothie I want and lol and behold it's a different location ordered from in the past. No matter what I do I can't change it. It's insufferable.
Can't use app at all. Tried creating new account, but it says I already have an account. Tried emailing lost password (although I really don't have an account) and never received an email. Tried logging in through Facebook and only an error message comes up telling me I can't log in this way. I like their smoothies, but I can't keep paying full price (they are a bit expensive), so this app and a discount here and there would keep me coming back... Maybe when they fix this app I'll go back.
What a horrible update to an app that worked perfectly. I can't use any of the rewards I had previously earned, even when I toggle them on, so I stopped ordering ahead. When I placed an order in person and the employee scanned my app, points still wouldn't show up. I've also reached out to customer service twice since the update and received no response. The app is a huge mess, and I won't use it until it's fixed.
While I don't have a whole lot to complain about, the one thing that does bug me is the inability to set times after hours. So like, it's 02:30 (as of this review) and I want to place an order for noon, I have to wait for the location to open just to place a future order. Every other food app lets you set future orders regardless if they're open or not. One thing I don't really understand. Otherwise, pretty good app.
