The app works fine to find a location, see the wait time, and/or sign in ahead of time. However, it doesn't save your favorite stylist, which seems to be available, but doesn't work and is a bit of a problem as we would like to reward a stylist with repeat business. Also, supposed to get a little grace period when going to the location after the online check-in, but we were kicked out of cue when 10 minutes late, while I have been present for a registration lasting for much longer.
Kanga Rutan (KangaRutan)
Lately it just crashes whenever it opens so this app has basically become useless to me. However, when it was working, it still was a crapshoot. I'd check in with my preferred stylist and it would switch to another or cancel at times while I was driving and then I'd have to just wait again. If you want to improve it? Let people schedule the times they want a haircut instead of just hoping they make it in time. It would help the stylists and the customers.
Matt Hadley
Check-ins get purged off the system. I checked in when the was a 70 minute wait. I arrived after 60 minutes. I waited another 60. When I reached On Deck status, I suddenly disappeared off the list. When I brought this to the attention of the store staff, they weren't surprised, so this is clearly a common problem. Technology clearly exists to make this app and system not delete you when you've checked in at the store. Come on - just get it fixed.
A Google user
Terrible app, too many steps to "Check-in" I was in a hurry to get my haircut and it was a busy day. I thought I had checked in but when I got to the store apparently there was a third step to signing in. I didn't get the stylist I wanted and ended up sitting in the waiting area an additional 20 minutes. I'm deleting the app now and considering a different business for my haircut needs.
Jeff Phillips
The look of the app is cool, but the functionality is very poor. It doesn't show if I was confirmed with my stylist or keep track of my estimated time until I'm up. I had no idea if I signed up or not either. I almost just gave up and didn't go to sports clips, and I'm a long-time sports clips guy. Also, the wording of if you already signed up is weird.
A Google user
Useless. Logged in online, arrive at store, wait time same as if I had just walked in through door. Not first time it happens. App interface makes you jump for extra loops on finding the same store you always go to, even if you define in preferences. Save your time, memory, skip this. UPDATE Support contacted me. Essentially app is a shortcut to see wait times, it doesn't mean you get the time slot you "checked in" for, and it's all my fault for not being meekly accepting. Skip this, hard.
Paul C
This app leaves so much to be desired. From a login process that won't remember your credentials or offer biometric login to timing out constantly when attempting to log in, it starts out rough. But it gets worse. The app constantly logs you out, even when you've granted background permissions. It defaults to a location in Texas, even though you've granted full-time location permissions. And if you do manage to get logged in and attempt to navigate to the home page, it's just a spinning circle.
David Jones
Finally supports biometric logins since I'm usually driving when checking in. I select my stylist saved as a favorite, check in and I know exactly how long I have. No more sitting in the store for extended periods. I show up at the store minutes before she's ready and I'm in and out! Awesome... don't change a thing with this application!!! All you whining about times, just show up 10-15 minutes before your time. Times are estimates ONLY... at least you aren't sitting there for hours!!!
Varun Mittal
I've been using this app for over a year but over the last 6 months, it has gone downhill. The data is inaccurate, wait times are all over the place. The last 2 times I showed up and had to wait over 30 mins. Today after waiting 2 hours, it showed me 20 minute wait time and then 5 mins later it showed 0 mins (but i didnt receive a text), I showed up at the location and it showed 20 min wait time on site. They either start scheduling people or fix the wait time. Very annoying!
Brian M
Most recent update is terrible. Wait time used to stay the same following check in, but now changes over time without warning (sometimes goes longer, sometimes shorter). Estimated time of arrival is gone, so now a user has to calculate arrival on their own. The progress wheel is unnecessary. Why do I need to know when I'm "in store" and "finished"?? I'll know because I'll be IN the store and walking out when I'm done. Way too clunky, overdone, and scattered. Bring the previous version back.
