This app continues to fail to open. Login is hit or miss. Several attempts to log in and finally gave up. Unable to create a new login. Received email stating that $.03 savings are available, but can't use it. I've tried 4 times using the app, but not working...paid full price instead. Too much of a hassle to bother anymore! Please fix.
So I got a new phone and need to put sunoco card into it. Should be easy it worked fine in the last app right! Nope entered all the information and the verification code and don't work, click here to call, or calls someone who can't help who then transferred me to someone else who can't help who will send it to someone who will get back to me at some point in time. 3 more calls, bounced through 16 more agents and 2 more hours and no luck, card is in the shredder app deleted acct closed!
The app doesn't work anymore. Ever since I got my new phone about a week ago it just glitches out at the login screen tells me it's unauthorized or it will say too many attempts have been made. I just now tried to uninstall and reinstall it but now all the app does is glitches out when you try to login and just like somebody else's comment it says they tried contacting customer service and it glitches there too; well, same here.
Can't add Sunoco Rewards credit card to app, says wrong verification code though it"s rightt per text, got a new cc with new#, and same problem when trying to No one in customer service knows what they're doing, you get a run around transferring you from number to number even to the fraud department, and then they say they can see the card on the app but I can't, then they say they can't remove it but we can't remove it and we can't see it on the app and on and on and on I spent over two hours.
Immediate turn off is the inability to not stop the constant request for location access. I don't need to give it to you for mobile pay because I'm not doing mobile pay I downloaded it because a new store opened in town and I was willing to try it out. 6 times I had to close out a location services request. You don't need it, so allow it to be turned off or at least add a do not show again option.
Had to change my cards because the ones linked to this app were being used in another state. Right after this, they had a very long downtime. I think they were breached and information was stolen, but users weren't notified. Then my account got locked so I contacted them and all I was told is my account will remain locked with no reason why. Not worth the hassle and terrible customer service.
Card never connects to app when changing phones without a phone call to customer service. Rarely works when you finally get to a gas station. When you click the button in the app to call customer service for the issues above, it puts you through to general customer service who then needs to transfer you to the specific department who may or may not help you. And you always need to reverify yourself with every new associate. Oh, and the answer is usually call again tomorrow.
I would give 5 stars BUT I went to a sunoco and the "pay at pump" wasnt working, so I chose the "pay inside" option that it gives you In the app... well I went in and showed the clerk the code the app said needs to be scanned n it didnt work n both clerks said they couldnt help me with it, that it wasnt actually an option.. also I like going to the sunoco that is in my very small town (otherwise i have to drive over 7 miles to the next one) but they said the app hasn't worked there in months!!
Just because someone can develop an app, didn't mean the company can support it. I went 30 minutes out of my way to get to a sunoco where I could use the app, as listed on the map on the app. Once I got there, that station didn't support it EVEN THOUGH they also had a poster advertising the app there. Tried two other times, but couldn't find a participating station. Delete.
updated 05/30/20. app worked but I am not going to be using it. had to pay the credit price which was $0.10 more than the cash price. EXXON/MOBIL charges the same price for cash or credit. during setup it would not send me a verification code to my phone number. tried 4 times. number is correct. had to use somebody else's to set up the app.
