Reviews for Sutter Health My Health Online

well you get access to your medical files, how ever, alot of it you can't upstanding unless your a doctor. also seems to be a lot of copy and paste going on, I see a lot of repeated statements, word for word statements shared by all staff. seems like one report is made and the rest copy and paste it . plus they wont admit any mistakes so that makes me not trust the data.its a shame really

I have been impressed w/ Sutter "My Health Online" since its launch. The platform provides timely access to test results, along w/ graphs that make it easy to monitor progress and support healthier habits. The ability to securely communicate w/ physicians at any time, schedule appts, receive reminders, and manage payments all in one place has made my healthcare experience significantly more efficient. The system is reliable and has greatly reduced the stress of managing my overall health.

Overall, this is the best health messaging system I've encountered. (In contrast, MyChart was so bad it was one of the reasons I left UCSF.) My one frustration with MyHealth is that you can't continue a conversation with a doctor or PA after a pretty brief period of time, maybe a week or less.

EXCELLENT way to track appointments, diagnostics, medications, procedures, aftercare, and visit summaries, which include details about further action. If one has all medical interactions through Sutter facilities, your medical history is all right there. It is incredibly convenient to be able to communicate with your medical providers right from the app; no more calling and leaving messages.

The login in the app is painful. At the time app was downloaded, they could ask for preferance to use pw or biometric each time app is opened. Too many things on the home page. Just the layout makes it look really crowded and untidy. There is no need to give explore menu at the bottom. User Intial is highlighted in big circle. A waste of space! User knows it is their account. No need to highlight it.

I like the app, but they send way too many notifications, messages, and reminders. For each visit there are multiple questionarres, messages, and reminders. The app also notifies me for messages to my wife that I do not have access to.

I like MHO very much. It works equally well on my phone or desktop. Last week though, I wanted to use app to make a lab appointment (something that usually works flawlessly) but none of the labs in the Sacramento area were listed at that time. I had to search the Facilities Directory and make the appointment on the phone. As an aside, I was told that the missing info was due to a MHO update problem. Oddly, the only lab that showed up was the one on Scripps Ave that was closed down 1 or 2 yrs ago

Despite granting camera and microphone permissions, telehealth calls almost never work. Also, it constantly freezes up when logging into the app, and sends multiple upcoming appointment reminders daily starting about a week out from an appointment. The only good is the ability to access written records easily.

Very happy with the app. Makes it very easy to get medical information as needed at any time, also easy check-in or setting doctors appointments. The only thing I would like is to be able to get screen prints of information. I understand it is a privacy concern, but with verification from the patient, it would be helpful. I'm getting old and forgetful, lol. Don't always want go through searching information that I need to remember.

It's a great app. Needs a way to change/edit more information. The messaging is very responsive, getting answers within 24 hrs instead of waiting until your next visit is a stress saver. I like having access to test results, really helps with seeing the overall picture of health and the graphs make it easy to have a general idea even though I don't necessarily know what they all mean.