apparently won’t be tracking my steps anymore since I quit Fitbit and got a Galaxy Smartwatch. Doesn”t show that I can connect that particular brand. Also can’t get to the gym reimbursement form, says I don’t have access to that program when I was just on a benefits meeting last week that said I should. […]
Reviews for Sydney Health
β Back to Sydney Health20 reviews
SO SLOW! I just downloaded the app to access my new ID card, and it’s so slow it’s actually frustrating to use. Searching for my doctors by name was annoying because the app takes more steps than necessary. I just took a screenshot of my card to save in my photos folder. I plan to […]
Unusable. Don’t really know what else to say — the functions do not work. Doesn’t detect selections, freezes or diverts to a blank screen constantly. I finally got to the screen to send an access code to my phone or something so I could actually, idk, log on, and it gave me an error message […]
I’ve used multiple medical apps from insurance companies and medical providers, and this is the only one I’ve tried that seems to give me access to no information or tools specific to myself or my own health. Some of the services (such as telehealth provision) seem to actually just be jumping off points to other […]
Bugs everywhere but no fixes seem to be happening. Fingerprint scanner doesn’t work, doesn’t let you get past the password. Contact us button doesn’t work. Pulls up a text box you can’t copy paste the number, though, for support. Care team doesn’t work. Most of this app doesn’t work for me, to be honest. At […]
The app is inconsistent, sometimes it’s great, but most of the time it’s a mess. I use it for my prescriptions. I have everything on auto renew and auto refill, but sometimes they don’t come anyway or I find they aren’t set to auto refill anymore for some reason. At times I can use the […]
Absolute Garbage. Half of the app doesn’t work. The biggest thing is that “Find care and cost” always just pops up “an error has occurred”, and when I reached out to customer support about it their answer was to completely uninstall and reinstall the app. I tried it. Still doesn’t work. One more example of […]
The user interface is extremely poor considering how expensive the insurance is. The app lags and the search engine doesn’t seem to be working properly. I was trying to find an obgyn, but the list would only show other types of medical professions (even after the filters were cleared and the search was restarted.) There’s […]
Terrible. This app sucks. Anytime I try to use it, it takes forever to load basically nothing! It eventually crashes around 7-10 minutes of using it. It also keeps saying I need to pick my plan even though I’m signed in and already did that when I got the app!!! PLEASE fix the app! We’re […]
I like it most of the time. I do have two issues. One: It doesn’t keep at least the user name saved, don’t have a problem with putting in the password. Two: When I have to do the recovery it doesn’t permit me to type in my birthday, I have to go through the months […]
The user experience on both the app and the web are clunky… However, the bug I want to review is the integration with Google Fit. I found out recently it hasn’t been syncing data, and I can’t configure it in the app. It’s shown as enabled, I can’t toggle it on or off, and clicking […]
Terrible, borderline intentionally bad tracking. It’s like they deliberately make it fail/randomly disconnect so you don’t meet your monthly goals and earn rewards. I’ve set up/re-setup tracking many many times, and it always eventually disconnects for no reason, no warning, and I notice I have logged no steps for 5 months. Rewards section is also […]
Trouble loading the app, then find the pages on this app are just the regular website pages, but inside the app frame. On the find-a-doctor page, you cannot see the top of the page or scroll all the way to the left of the page. Most of the options are cut off, I can’t see […]
This is the worst app I’ve ever had the experience to use. They’ve managed to screw up automated payment for 3 months in a row. There is no way to chat inside the app although it shows you can. Nor can you send a message to the customer service team within the app. My career […]
Virtual visits from a cellphone (android) don’t work because the video or microphone don’t connect. There’s no way to message or call the provider directly, and then the system cancels the call automatically because it couldn’t connect. I wish I could just do a regular phone call instead of through the app or Chrome browser, […]
It’s terrible honestly. The simplest thing is a challenge for this dev team. Biometrics are supposed to be a viable option but it doesn’t make much of a point when you still have to put your password in. The UI is also just awful. Navigating through the menu to find what you need is a […]
I absolutely hate this app. Used to work, but about the past 1.5 years it won’t load at all. The screen just stays blue. When I try to log on online, same thing, doesn’t load. I’m sure it’s because I’m using a Samsung, which shouldn’t be an issue. So many tasks that I WOULD do […]
The app isnt as user friendly as I would like (need). Hard to navigate and impossible to find items or links …it keeps circling you around and landing the same exact, non-helpful places. Resulting in a lot of wasted time and frustration with the system. It gets a 4* right now because the insurance itself […]
login issue was fixed . This is still the worst most confusing health insurance app I’ve ever used. Says my deductible is paid in full , yet I still receive bills from my provider . I am absolutely not paying any of those then hope to be reimbursed. Pharmacy is like a whole other company […]
Impossible to login without a 25 minute phone call to their company, which my insurance company told me would happen. They know thier app fails at login, yet they do NOTHING to fix it and instead waste your time. Trash app, with lots of issues, don’t fall for the scam of it will make your […]