I've been with t-mobile for close to 15 years now. This is the worst device ever. Unstable freeze for long period of time (like days). I had the device replaced and the second doing the same thing. Call so many times to customer service. They have no clue on how to troubleshoot the both of the device. This device I would recommend to a blind man. Save your money not worth the headaches. It will allow me yo post freeze picture.
Tim valentine
Terrible, inaccurate, glitchy, constantly has bugs. Sometimes, it just tells me it's not available. Sometimes, it kicks me out. If T-mobile would stop spending their money naming baseball fields and false advertising about how good their service is, (it's garbage service)they might have a reliable phone service or reliable GPS for our work vehicles. The only reason the app got one star is because zero is not an option.
Ted Murphy
Tried on 2 different devices, android and ios. Both give a perpetual login screen. Cannot get past login screen on either device. Update- Seems they implemented an update and I was able to log in. So far, the app is decent. One suggestion would be to set up a notification for when the vehicle sits idle running. When I review, if my crew stops at a gas station and sits for 45 minutes I have no way of knowing as long as they leave the vehicle running.
Sami Sayegh
The app is unresponsive and there is a substantial lag with both the app and device. Device never wants to connect with the app. I don't recommend that you purchase a syncup drive cause the quality of the device and service is poor at best. Go to gpsandtrack for a device that works and does what it is suppose to do and has live tracking with no lag or delays.
Tee McIntosh
After the upgrade, it's all bad. Started trips, but app says it's still parked. Unplugged for oil change, stayed parked at that place for over a week, Finally after multiple tries, it took me through the first time installation process again, twice. Now I keep getting start/end trip alerts even though I turned that off. Wifi works when it wants to. This is horrible. Why should I pay for this? I'm going to look for something better!
RJ Martinez
I was forced to use this new app when I upgraded 2 of my 3 devices...too bad the app is a DOWNGRADE! So far the only improvement I can see is the seatbelt notification, but I would gladly go without to be able to use the old app! My biggest issue is the inability to personalize the various notifications...a Start-Up is the same as a Low Fuel alert, which is the SAME as EVERY OTHER general notification I get on my phone!! I also feel like transitioning between cars is not as quick as it was. Wh
Omo Uki
Simply Awful, I had the SyncUp Drive Legacy and it was awesome, the response time was great, it gave me realtime accurate reading. This new app is telling me that my child's car just started a trip, when my child has been hope for 15mins. It does not give you accurate readings, its telling me that the car has a 1/8 tank of gas when it is 3/4. Horrible lag time, I have muted it, it is useless to me. I wish my previous device did not die on me. I am not sure what I am paying for.
christie ferguson
I really wish you would improve this app. So it is more like the sprint drive used to be. It was more real-time where you could see the vehicle moving and not a standalone with a black line that skips to every part of where the vehicle is. I had a conversation with a bunch of people on your end way over a year ago about the concerns of this app, and what you could do to improve it, and you still have yet to improve it.
Erika Epps Lucas
Terrible app and customer service. Error message stating the device will start when car is running. Car was running! I cannot clear error message. Currently it states the device is unplugged. Customer service is a joke. Have to wait for a new device. Update: 1/18/2023 Received new device that did not work. An additional 4 hours on the phone with the "technical experts" that could not figure it out. Finally, I got it to work. I wish I could get the 10 hours I wasted on the phone back!!!
Shirley Smith
I had my old sync up drive for years. Had to get new one because old says it was not in car. When it actually was. The new sync up drive does not work in the app. I had to get rid of it. Disappointed in tmobile after 18 years. All they could tell me was take it off. Device is yours since you paid for it. Need something else like sync up? Anybody?
