Reviews for T-Mobile Visual Voicemail

Preferred Sprint's voice-mail app over this one. It's extremely buggy, for example, it may not delete the message on the first few tries. Not only that, but it doesn't transcribe the message in the app like Sprint has, the pictures lie. You can call them and sign up for text message or email transcripts. Even when I have no messages, the message icon won't go away sometimes. Horrible app and not user friendly. Hopefully they'll invest more time and effort in this app.

I wish this was better. I've been using this app since it launched (I think 10yrs+ now) it has always been a battle. Back then I thought it was growing pains, now it's just a pain. I don't get notifications. I have to open the app and refresh after I've missed a call. When I do listen/delete in VisualVM, I still get a regular Voice-mail notification (the one you have to dial). These two are out of sync. For something I rely on everyday, this should be near perfectly functional at the very least.

Has really gone down hill. Constantly lagging and freezing, doesn't play in my ear buds as with any other audio, gives me the constant message "failed to sync" or "failed to delete, try again in a couple hours". This is not how the app started off years ago when I had just a basic galaxy. It seems that the developer isn't keeping the app consistent with technology updates. I no longer receive an icon from this app at all, it's been terrible. Hope this update gives new,good results.

Garbage app. Pure garbage. Keep getting the "cannot connect, try again in a few minutes" what a joke!! It hasn't worked for months and I pay for enhanced call data which basically means I'm throwing money away. T-Mobile engineers have their head in the sand (and elsewhere) and haven't made a single effort to fix this problem. Customer service tells me to dial voicemail instead. Thanks genius. If I wanted basic vm, I wouldn't be paying extra. I'm really at my breaking point with TMO.

One of the shittiest apps I've ever seen. The most basic function of a voicemail box - listening to voicemails - is almost always completely unavailable because it says there is an error syncing. There seems to be no alternative app for listening to my voicemails. I guess there is that number you can call to access your mailbox, but I like being able to scroll through the list of voicemails and hit play. And you would think that an app that came preinstalled on my phone would work. Such a shame.

Sprint my whole life and there visual voicemail worked perfectly. New phone is now automatically T-Mobile. I don't have a problem with T-Mobile, but this app is not intuitive at all. You should have an inbox folder, deleted folder, forwarded folder. If I play a message and hit 7 to delete it, it should go away from the list in the visual voicemail. It doesn't. Come on, you guys can do way better. This is a really simple, basic app that just needs a few options to do what it needs to do.

*Update: Using MetroPCS Visual Voicemail instead worked for me. However, it doesn't seem to automatically sync. Even so, it's inexcusable that Metro works and this app does not. "We're sorry, we are having difficulty access the Voicemail server. Please try again in a few minutes." This failed attempt at grammar should let you know how great this app is. Even the error messages don't function correctly..

It stops working way too often! I stop receiving voicemail at all & it doesn't let me know that anything is wrong. Other times it sends me 5 notifications in a row about the same vm, sometimes hours after I received it. I've had to uninstall/reinstall the app several times to get it working again. I can't be the only one it's happening to. One positive is that you can request a text or email of your voicemails. That's been a great workaround for most of the issues I've had with it.

At first it was amazing. Loved the format and the easy access all the way to seeing all the messages you got all at once. However there have been so many updated its complete junk now. When I open it, it freezes. If I click anything, it freezes. It no longer functions and it's a huge bummer as I used to use it all the time. Even if you reinstall it the problem continues. Other times.... I get told via notification that "there's a problem" and there's no fixing that either. Don't waste your time

Terrible app! Will not connect at all, have been spending DAYS, working with tech support ( OMG!) and they can't fix it either. May have no choice but to use someone else's app unless T-Mobile gets this sorted out!! Had it up once, even then didn't work great, ISN'T visual voicemail at all, that's a lie, they need to tell the truth and fix their app, not to mention some tech support training and sufficient help.

I'm not a negative reviewer but yeah... the most recent update - FAIL! I've been using visual voicemail since it launched and I never had an issue. BUT, every single day (post update), it tells me there's difficulty syncing (not verbatim) and I have to go in and refresh the app. The crazy thing is, it's coming up at sporadic times throughout the day and not even when someone has left a message.. How disappointing. I hope the next update comes soon and fixes the bugs.

This app needs to be updated. I have a good connection as well as full bars all day working. When I miss a call, the voicemail does not show up immediately or even within a 24hr time period of the left message. That's a huge problem as there are a lot of telemarketers and I rely on voicemail to screen my calls. By the time they show up and I get notified of a "new voicemail" it's been a week or more. That's not ok. Problem has been happening consistently for a year.

It has texted at least once a day, sometimes 2 or 3 times, to say it is having difficulty retrieving voicemails. Most of the time there are no voicemails to retrieve, but i waste time trying to retrieve them. When i call voicemail, it has someone else's name attached to the voicemail number. It has been nothing but trouble. I've begun asking people to leave messages on my home phone so i know I'm getting my messages. Just uninstalled and reinstalled for the third time. ☹️

Serious problem!! Stopped working recently, maybe 3 weeks ago or so. No idea actually how long ago. After well over an hour going through all kinds of settings, and turning stuff on and turning stuff off, and hanging up and calling back, etc. Tech Support has been horrible!! I was assured it would be fixed a week ago. It isn't. Another 1.5 hour call with a tech support person - that was in a call center that was having a party!!! The background noise, laughing, yelling, etc, made it even worse.

I just got a new phone. One plus 10pro. I installed the app to use on my new phone and it doesn't show my voicemails. I click refresh but it just freezes up. Nothing happens. The refresh circle keeps spinning but it doesn't refresh. So I can't see any voicemails. It worked fine on my old phone, literally just a few weeks ago it worked fine on my One Plus 8 5G. I uninstalled it and reinstalled it but it does the same thing. That didn't fix the issue. I also did a force stop the app but no luck.

Perhaps the worst app in the store. I get constant notifications saying it "Can't retrieve messages at this time." Only solution seems to be force-closing the app. In addition, it constantly turns on LTE & keeps it on, even though I'm using WiFi?! With both radios running, battery drain is massive. Forcing a stop temporarily resolves that, as well. Wish there was an alternative app for T-Mobile devices, but I'm not finding one.

As other have mentioned, syncing is a hit or miss. Used to work great but has stop syncing properly about a month ago. App is almost useless now. 9/2/19 update. App is 100% useless. Can't connect to sever and error notifications keep generating. Unbelievable a company like T-Mobile can't get an app as simple as this to work. Amazing that they able to provide phone service!

I'm going to have to agree with everyone else, after the most recent update this app has completely stopped working. It tells me I need to turn my cellular data mode on, which it is, but everything i do just doesn't seem to work. Went through all my settings, I've uninstalled the app, I even waited a couple weeks after the update to go back and see if maybe it was just a temporary issue, but it still fails to recognize i have my data on for some reason? It's infuriating to see the least.

WAY better than call in menu. Thank you for download option, much appreciated to save important messages. I wish the save option would put contact name in filename. Having problems downloading or deleting multiple messages at once... I'll click and hold to get checkbox, then select multiple and click delete, but it's giving me error, failed to refreshz and doesn't delete messages.

EDIT 9/2025App doesn't work at all now. deleted, reinstalled, cleared cache everything. It doesnt work. Now a non working terrible app. It used to be good. Now you can't enable the enhanced caller ID. It doesn't show the message as a text in the app like it says it does and their own picture shows.I've been on chats and the phone for over 5 hours with them trying all kinds of things that don't work. Evidently T-Mobile has given up on the app as it hasn't been updated in over 15 months! Pitiful.