Terrible experience with the use of the online payment, I payed online but my order was not placed the app just stopped and then restarted. I went to check my bank account I saw I wad charged the full amount, while no food was delivered. What was even worse than all of this, I couldn't reach to customer service. No matter how much I looked around in the app there was no way to complain. I wrote them an email to request a refund and an explanation and was ignored too
Anirudh Vineeth
The worst food application I have ever used. I tried placing an order and was told to use a coupon code for discount. But once I clicked on checkout, i get charged with the full amount. It's very frustrating to deal with especially when there is NO CUSTOMER SERVICE!!! Can't reach any customer service agent either!!
R B
Very bad help service....I placed an order and paid already online. Then I received different weight of the item with much less price (when I already paid higher amount). I tried to contact their help and their replies doesn't introduce any kind of help. First they didn't even check the photo I attached with the price label. Then, when they realized the issue...they replied just to make sure to not happen again without refunding or any kind of actual solution.
Sharmaine Dio
Very disappointing service! Their "live tracking" is not accurate at all. The driver stayed in the same location for over 30 minutes. I tried calling but got no answer. The customer service agent was unhelpful and even redirected me to the main page to prevent me from leaving feedback. Stop asking customers to email complaints! If you truly care about service recovery, you should be the one taking the initiative to contact and resolve the issue, not the other way around!
Maro Merwan
Very Disappointed with Talabat I placed an order with a 25–35 min delivery time, but after over an hour, the driver hadn’t even reached the store. I contacted support, but the chat was unhelpful, and my order was eventually cancelled. No explanation, no compensation, and terrible service overall. This is unacceptable and needs to be addressed.
Vaish Mads
One of the worst delivery apps to ever exist! The customer service is so poor, there is no customer care number to contact for immediate help, you always have to wait around to get monotonous replies via "chat", and there's a problem with almost every order. The overall user experience of the app is also not up to the standard. The only option for a wrong/missing/damaged item is to issue a refund, there's never an option to replace! We order food for a reason, to eat & not to get our money back!
Ala’a Selawi
I’m a Talabat Pro subscriber and my recent delivery came late. As per your app, if an order is more than 15 minutes late, the customer should receive a 15 QAR compensation. My order was delayed beyond that, but I only received 10 QAR. When I called customer support, they were completely unaware of what the app states and told me their system only allows a 10 QAR compensation and that nothing more could be done. This is misleading and feels like fraud
Lejla Vajzovic
I had more time issues with the Talabat delivery. On the app, it's very complicated to get any contact with customer service, once you get connected, they don't solve my problem and don't refund my money. Also, the delivery people are not well-trained in how to communicate with customers. Once a delivery boy requested money for my delivery even though I had paid, when I told him that I had paid 🤷♀️ he told me that my delivery was heavy and that I had to pay him and I always pay tip on the app
Abdelrahman Elsharief
dumbest app to ever exist. I subscribed to talabat pro and the driver wanted me to come pick up the order. Also, I get a monthly mastercard voucher that I use from time to time and on my last order it showed that it was applied but they deducted the money without the discount claiming that I don't know how to apply it like it's my first day using a mobile device and there customer service is literally non existing. Breadfast is much more superior, maybe they should learn from them how to serve.
Lorraine Donasco
Terrible experience! Worst delivery app. I waited for my order for almost 2 and a half hours and the rider took the food away from the location. And then I received a call after 3 hours from the higher support just to tell me that the rider did not get the food order from the restaurant. So the agents lied to me the whole waiting time!!!!!! Worst delivery app, support and everything is worst!!!!!!!
