Excellent tool, but horrid unfair policies. Cannot remote connect to a down level PC, even if just one major release down. If there is nobody physically at the remote PC to update it, then your only option is to get a paid license which requires a one year commitment of over $500!! And the cancellation terms are draconian. Paid licenses can connect to down level PCs. Yes, auto update can be configured, but what if you forget and are 1000 miles away?
Terry Miller
The remote tech support tool I used to rely on has become unusable. They now force you to create an account and the user experience is awful. My mom and I wasted half an hour trying to connect, the WiFi connection kept dropping, and she was bombarded with prompts to install unnecessary add-ons. In the end, it stopped working entirely, displaying a barrage of confusing error messages. Incredibly frustrating!
Michael Silva (Epic Revenant)
works great, but if you use it a couple of times from mobile, they close your connections as "commercial use detected." They will deny any requests to unlock, as it isn't for commercial use. It shows when you can reuse it for another 2 minutes (really more like 45 seconds), but even that timer just keeps going up. So I'm just using until I can find something better. Sadly, I used to use this many years ago when the free option was viable.
D Buoy
Generally speaking, I love using this app. I've been a very happy user for a little over a decade now, and the phone app for a couple of years. The one major issue that I have is that when using the mobile app, the mouse click options are just super unreliable, and the fact that you can't click and hold is unfortunate. Could be vastly improved with a separate tab for mouse control with a button to right/left click much like the secondary keyboard tab
Paul G.
"Commercial use" auto-kicking resolved - thank you TeamViewer support team! This software is absolutely essential whenever my Mom needs computer assistance. Once configured, I just click on her computer ID on my TeamViewer list, and I'm in to help with whatever she needs, no hassle from her end, quick and easy for both of us. With other software, I have to instruct her over the phone how to launch the app, how to navigate the menu, where to find her ID and the passkey - a pain every time.
Harry
It only lets you use it for 1 minute at a time every 5 minutes. The 5 minute timer is also more like 7 or 8 and if you try too early it adds another 5 minutes. Also applies to file sharing, so only a few kb will be possible to transfer. This software is only useful for starting up Rustdesk if your computer JUST restarted and didn't have it running yet.
Okayge n
absolutely horrible app. there is zero support at all. it is iffy at best The connection is spotty. it blocks you from connecting after 5 or so attempts. even if you succeeded each time. which you will have to do it more than five times because it's so terrible and does not load the entire screen. it will allow you to see part of your screen but it will not allow to you to see things happening occasionally. just get any desk
くうこ
Very disappointed. Been using Team Viewer for more than a decade solely to control my own computer from the phone to turn it off or share some files across devices and never had a single issue. Lately I keep getting a message that commercial use has been detected and that I will be limited to 5 minutes. Obviously this is false so I bet the company is trying to force free users into paying premium. Beyond that, you can't even contact support without being premium first. And it keeps getting worse
Chase Kaibel
This app has gotten significantly more buggy and less reliable since I started using it a few months ago. I have to log in again every single time I open it, my managed devices disappear from my list seemingly randomly. Some days it's there, other days it's gone, which is most of the time. Everytime I finally have access to my server again, it's reappeared on the list, so there isn't anything I can do to fix it except cross my fingers. They need to fix this app and make it just work again.
Skylar Barrilleaux
you offer a free tier for personal use. I've been using it for years and you keep begging me to buy a business model. ON TOP OF THAT, you then consistently restrict my account saying that it's under suspicion of being used for a business. it isn't and I have to repeatedly get my account unblocked. this shouldn't be happening. I'm thinking of moving to another service because while it works well, the service isn't really exceptional and there are many annoyances I'd rather no longer deal with.
