I think this app has great potential to be helpful in connecting customers to service providers while in a remote capacity. However, I pride myself on being pretty tech savvy and this app is very frustrating and not easy to navigate. It is constantly logging me off, does not remember my preset information, and drops […]
Reviews for Teladoc Health
β Back to Teladoc Health20 reviews
the app is missing several obviously necessary functions (the button for help center doesn’t work, as an example.) You end up having to call and then they may or may not transfer you to the right place. sometimes you get a message telling you to leave a voicemail but instead of being able to actually […]
App frequently crashes or has server errors. I have had multiple issues with service providers, such as no waiting room being set up, to being left in a waiting room for 45 min, to having a meeting cancelled last minute with no indication why. The app, if you press the back button too much when […]
This app helped me find one of the best therapists thats worked fantastic for me. However for my last couple visits I have been unable to connect with anybody, no alternative phone numbers to call, just waiting on the other end for a provider that can barely get the system to work themselves. I rely […]
Easy to use when it works. I have enabled fingerprint and passcode access multiple times, but it never works when I use the app the next time, it still makes me enter my username and password, and then AGAIN asks if I want to set up fingerprint and passcode. And then, when I go to […]
Don’t waste your time. I spent 2 hours trying to fill everything out, the app kept freezing. I called the number and a rude man (who had me on speaker phone) said they couldn’t schedule a visit since I’m a self-pay patient despite the app saying that was fine. Decided to try again from the […]
I tried to set up an account and I never could. All I got was a circle of “you already have an account-please sign in” and “you have entered the wrong information.” So instead of getting a Free doctor consultation I had to use another quick care app, that actually was user friendly, and had […]
The service is great. The app sucks. There’s no way to store your info for finger/face login so I have to reset my password any time I want to log in. Very frustrating. I haven’t found a way to stay logged in like some apps have. Very frustrating. If the actual service wasn’t so good […]
I love the option to use teladoc instead of sitting in a waiting room forever. However, the app can sometimes be an issue. Every time I try to log in, the app has not saved my login information, and I have to go through the entire process of figuring out my username and resetting my […]
Just logging in, it never remembers your settings. I’ve set it several times to read my fingerprint. I have yet to log in with my fingerprint. Once you are in, it’s not easy to use. If you have to fill out a form, you may have to fill it out several times before you are […]
App itself is decent, but the service providers suck. They’re limited in number, distracted, and will get the same level of service if I just called a random person for medical advice. They don’t know what’s going on, appointments are hard to get, are rescheduled or cancelled last minute, the handful of providers I’ve seen […]
I’ve been using this app for a few years with no issues, but this year, the app has been such a pain. It doesn’t recognize the insurance ID even after confirming with customer service that is in their system. Reinstalled the app numerous times and still having issues. Now, docs aren’t opening. Not convenient at […]
I’ve been using the app for a few years, but not much has changed. Once you get in, the app is nice. However, the biggest frustration is getting logged. Biggest issues: 1 login is required multiple times, even if you just logged in a minute ago 2 login info is wiped with any app update […]
Having this option is nice for people like me who struggle with anxiety around doctors appointments. However, my experience with the mental health part was not great. The number of times that I tried to schedule appointments and couldn’t because “the time I requested was no longer available” is depressingly high. I had that happen […]
The app is very user friendly. Was able to quickly create an appt., and was given an estimated call time right away. Love the 360 Health and that you can chat with a clinician over the phone. **edit, if I had anything bad to say about the app, it’s that sometimes the listed times for […]
Your app is absolutely Horrible! Tried to sign up 3 times and each time I tried to created a username it would say cannot accept start over. Really? I got so frustrated with your suggestions that came up and did not work, I finally said this App is not worth having because there are many […]
Horrible horrible app and company. I’ve set up two phone appointments. I received email reminders, phone texts and app notifications up to 10 minutes prior to appointment. Both no calls! Customer service is no help. They hung up on me twice. There is no way to message the therapist to see why they haven’t called. […]
Had teledoc before but now I have different insurance so new account. I was finally able to login to the website and start interacting, then everything went wrong. Nothing loaded, error after error…I decided to try the app, so I just installed it and it appears that it’s actually worse! Not sure what happened in […]
Updating from 2 to 4 stars Food logging is still cumbersome. However, I now have the option of just taking a picture of my meal and making notes. Love this! The app is not user-friendly. especially for programs. To really accomplish anything easily I need to use the website. One would think photo uploads of […]
Using the app to track weight, blood pressure, and food log. Absolutely SUCKS for logging food. Can’t find common items, and it doesn’t allow you to manually enter items. You have to select from search results. Their data entry is horribly inconsistent, making it impossible to find and select the correct items. It’s garbage. Customer […]