Downloaded the app to place my first order ever, took 20 minutes going over the menu and placing my items in the cart. Entered a gift card and debit card and when I went to place the order, an error message pops up saying an error has occurred. I tried several more times and finally gave up. If you are going to offer a service, make sure it works before wasting everyones time! Update: I sent an email to them like they asked and noone has responded, they don't seem to actually care at all.
A Google user
Terrible app. Really dysfunctional. Tried to order both online and through the app since I wasn't able to get anyone on the line when we called. The app crashes everytime I select "order to go." Every single time without fail. The first time I was able to get an order made but whenever I added the credit card to pay it told me the security number i was entering was not formatted correctly, but I was entering it correctly.
Laurie Carwile
Ordering on the app is good butttttttt then you have to deal with the upset of not getting your order correct! I have never received what I ordered, the way it was ordered. I don't like how when you order a loaded baked potato they give you just the uncut potato and little container of cheese that is barely enough to load a mouse trap. I stopped even odering them cause of that. I would suggest making it where you can make notes on each plate being ordered.
J
Won't ever use this app again, not to pay anyway. 1st off it takes you to a web link. 2nd, 2 times it told me the payment didn't go through, so I paid cash. Only to find out a week later the payment did go through &, I've honestly had less trouble trying to push a dually pickup out of the road by myself, than I have trying to be refunded my $$.
C F
The app worked up to the point of substituting a sweet potato for my meal. I feel I searched everywhere to make the substitution. It was not listed as a side and I even went under the modifications for the baked potato and the mashed potatoes in the hope of finding a way to substitute a sweet potato there; but to no avail. It is offered in the restaurant. I ended up calling the order in and they were happy to make the substitution so we were able to get our order, we just couldn't use the app.
Erik Ulmer
I always have issues placing an order, it just gives a generic error prompt. This has happened to me the past several times. When I call to place an order the phone always rings forever. Also when they do answer they *refuse to place an order over the phone, even if you are having an issue with online ordering.. they tell you "just come here and order" ... Um no I'm trying to save time and pickup for a reason.. only restaurant that won't take your order.
A Google user
Created account and entered credit card just fine. When I comes to placing an order, I can't pay with the stored credit card. It wants the security code, which is stored with the card and then errors when I put it in. Says it isn't correct. But it is. So have to call to place order and then pay at the restaurant. Defeats the purpose of the app.
Kate McGibney
Better than ordering online through Domino's!! Easy peasy! I was hesitant to use at first, but it's well laid out, super user friendly, and clear to understand. My ONLY suggestion is to add a "CONDIMENTS" Tab in the order section so someone can add extra whatever they want to their order and it will be clearly stated on your end. Other than that? I love it! 5 stars!
A Google user
Cannot use gift cards I've had a chance to try a lot of the mobile apps lately for ordering food. Most of them let you use gift cards yet I cannot use a gift card in the app for the Texas Roadhouse. They actually have to run back into the restaurant so they could process it which is just more time-consuming and it's got to be tough on the servers since they can't even process the gift cards on the credit card readers they carry.
Bob Potter
Ordering on the app will not allow you to change things like you can order on the phone. Some of us cannot eat croutons on our salad so we want them on the side. We put that in the notes and called to confirm after we ordered and croutons were still put on the salads, so some of us could not eat our salads at all. We also wanted different toppings on our sweet potatoes, this was confirmed with a call but not done. We use the app so we can pay online so someone else can pick it up, but no more.
