Downloaded the app to place my first order ever, took 20 minutes going over the menu and placing my items in the cart. Entered a gift card and debit card and when I went to place the order, an error message pops up saying an error has occurred. I tried several more times and finally […]
Reviews for Texas Roadhouse
β Back to Texas Roadhouse20 reviews
Terrible app. Really dysfunctional. Tried to order both online and through the app since I wasn’t able to get anyone on the line when we called. The app crashes everytime I select “order to go.” Every single time without fail. The first time I was able to get an order made but whenever I added […]
Ordering on the app is good butttttttt then you have to deal with the upset of not getting your order correct! I have never received what I ordered, the way it was ordered. I don’t like how when you order a loaded baked potato they give you just the uncut potato and little container of […]
Won’t ever use this app again, not to pay anyway. 1st off it takes you to a web link. 2nd, 2 times it told me the payment didn’t go through, so I paid cash. Only to find out a week later the payment did go through &, I’ve honestly had less trouble trying to push […]
The app worked up to the point of substituting a sweet potato for my meal. I feel I searched everywhere to make the substitution. It was not listed as a side and I even went under the modifications for the baked potato and the mashed potatoes in the hope of finding a way to substitute […]
I always have issues placing an order, it just gives a generic error prompt. This has happened to me the past several times. When I call to place an order the phone always rings forever. Also when they do answer they *refuse to place an order over the phone, even if you are having an […]
Created account and entered credit card just fine. When I comes to placing an order, I can’t pay with the stored credit card. It wants the security code, which is stored with the card and then errors when I put it in. Says it isn’t correct. But it is. So have to call to place […]
Better than ordering online through Domino’s!! Easy peasy! I was hesitant to use at first, but it’s well laid out, super user friendly, and clear to understand. My ONLY suggestion is to add a “CONDIMENTS” Tab in the order section so someone can add extra whatever they want to their order and it will be […]
Cannot use gift cards I’ve had a chance to try a lot of the mobile apps lately for ordering food. Most of them let you use gift cards yet I cannot use a gift card in the app for the Texas Roadhouse. They actually have to run back into the restaurant so they could process […]
Ordering on the app will not allow you to change things like you can order on the phone. Some of us cannot eat croutons on our salad so we want them on the side. We put that in the notes and called to confirm after we ordered and croutons were still put on the salads, […]
It didn’t work when I put our info in to be added to the wait list. We had to be added on manually by the host when we arrived because she had no record of us being on the waitlist and waited an extra 45 minutes. Also, I have had issues the past 2 times […]
I’ve used this app a few times. It never lets me order online and the last time I went to pay using the app, it crashed! Each time I’ve tried to use the order online it lets me add everything to my cart and then says sorry, we can’t process that right now. You all […]
App is useless. Went to order entree w/ 2 sides being the same. With the app both sides must be different. I called my order in and the people there are just as useless. Requested pick up time for about an hour away. She stated there was a wait time of 45 minutes so that […]
The only issue I have with the app, I can’t order extra rolls. When you go to the sides, rolls say they’re currently unavailable. It’s been like this for at least a year that I know of. When we order, we like to get extra rolls and by not being able to order them on […]
App has non-intuitive, non-user-friendly design. It does not tell you a menu item is unavailable at a store until you attempt checkout, then notifies you an item has been removed from your cart (but doesn’t tell you which one). If a debit/credit card is declined for payment, the app has no way for you to […]
Tried creating a profile. Filled out all the information. Would not let me select the create profile button. Password exceeded the minimum requirement of 7 characters. There were no other requirements given. Finally figured out it did not like my complicated password and had to make it more simple. Apparently they want passwords that are […]
We always order and do the To Go…and it is SO convenient! They get the food done pretty fast, so far the accuracy of our orders have been on point, the employees are super nice and helpful, etc… My only complaint, I guess you could call it, would be that the portions of condiments/toppings (when […]
Love this place! Been and on and off customer for years and never regretted a single visit! Food tastes amazing. Never gotten sick from their food by the way which is key to finding a place to eat at and/or take take-out from! Remember to read the signs when you order take-out! Also they get […]
Best full service restaurant for to go orders. Always under 30 minutes, even with it being peak period. Very accurate ( 95% ). Only issue I’ve ever had is forgetting croutons and a dressing. Which they had to me in less than 2 minutes. I order to go at least 3 times a month. Keep […]
Waitlist info is never accurate. Everyt time we try to get on the waitlist, it says there is no wait. We arrive at the restaurant, and there is, in fact, a wait. Hostess told us the most recent trip that the app has about a 10 min lag. Well, we live about 15 min away, […]