Reviews for TfL Go: Plan, Pay, Travel

I didn't find this app very user friendly. Everytime I find a route, it changes after refreshing. What I miss here are consistent routes. Consistent routes could be harder due to the amount of lines. I found the layout pretty confusing too. I personally thought that Google Maps worked way better. So if you're struggling too, just open Google Maps. Or actually figure out how this works. That might work better. Small note, I could also be comparing this app too much to the NS app.

It works but has two key flaws which are really annoying: 1) It doesn't show the zones. This is crucial info and it's such a basic thing to miss off. 2) It doesn't show national rail connections so there may be routes available that simply aren't shown, e.g. Stratford to Tottenham Hale.

information is incredibly inaccurate. the tube drivers are on strike not the app managers and social media team. app and website indicates some tubes were running until this evening and had them marked as limited operation. in facet they were fully closed. information still not correct now well after the last train departed. at times of strike more than ever this app and the website should be full of accurate up to date information

Really good app - lines pulsing or being greyed out is a great indication of line problems & its easy to swipe up for train departures from any station, but I would like to be able to enter a bus stop number to see departures from that stop rather than have to turn my location on. I already know where I am, I want to know when the next bus is.

Mostly good. The only suggestion is to combine same cards. If I use a card from Google wallet and use the same card using the physical card, it shows up as separate cards. Please combine this so that I don't have to search for my transaction. Maybe add an indicator on the transaction to say if it was physical or from wallet

I keep getting notified about changes to buses in an area of London which I live nowhere near. The app does not seem to recognise I live just outside of London.... As for your reply to my review, I get emails, from TFL, in connection with the information I have saved in the app. So obviously there has to be some kind of connection. Either the app is faulty or the TFL site needs a debugging.

The widget requires improvement. It takes up a lot of screen space without providing the level of information that would be expected. Just showing the line colours creates confusion. Adding the first 3 letters of the line's name would provide more clarity. Overall a significant step up from the Oyster app. I would welcome a digital Oyster card linked to the physical one, that I can add to my phone's wallet.

I can't add my new Oyster card. Same message every day this week. "Something went wrong. There is a problem with the system." I have uninstalled and reinstalled the app, I have rebooted my phone, and I have checked for updates. Made no. difference. It's very frustrating.

Since the merger with the Oyster app, really poor. The map bit is useful, but just as easy to use Google maps and that includes all forms of transport, and finding details of past journeys is not straightforward. It may have scored higher, but I went to Berlin and saw what a really good transport app looks like. TFL, you are LIGHTYEARS behind ... not surprising with the current Mayor ... anyway, good luck ...

There's a bug it seems, you touch anything when the app is open and the location finder arrow greys out and can't be turned on, The app has all permissions granted in settings. Also the app never shows up using location in the phones settings even though you tell it too. when was the last update ? 28th September?

Latest update says "We've improved the payments area" whereas what it should say is "We've completely broken the payments screen and now it never loads any data, doesn't show your cards, and doesn't show your journey history" Another stunning win by the TfL apps team 🙄 Edit: It seems you can resolve this by clearing all the app's data and cache from your phone and signing in again. Just logging out and back in doesn't help. Symptomatic of a poorly tested app update.

The old TFL oyster app seemed cleaner and quicker than the TFL Go app, where the option to see the payments section is off screen. Whilst the bus tracking facility is welcome it would be great to have a search facility to pick the bus stop you want rather than it relying solely on location. When you're on a train and you're a few minutes away from the stop, this app makes it hard to check the correct stop. Would also be useful if you could switch off the splash screen for faster loading.

needs a lot of improvement. Finds a good cycle route but can't even follow your current GPS position along it. this seems basic, even if it couldn't reroute it is crazy to need to check another app to see if where you are. the from and to input are confusing, you're never sure which one you are putting in. the positive is that it will avoid cycle routes along the regents canal, unlike all the other apps, but it is not very usable at the moment

It just gets worse... for a second week I have to log into the oyster website to buy a travel card, because this useless app every time shows an error, and please try later... so my first review is not valid anymore, nothing works here! I've got this app because the Oyster app was discontinued. It's awful, you can't do anything here besides top up the card. The travel history is misleading and you can't apply for a refund from it. Completely useless, what is the point in it at all?

Writing this after the app led me to believe that I could catch the last bus of the evening, but no bus arrives and the app just acts as if it never existed (clearly some sort of hallucination). this is on top of the fact that it has extremely limited functionality compared to other maps apps. No London map, no bus map, can't look at bus arrival times at specific stops unless you turn on location (and still only shows you nearby stops). Extremely disappointed and uninstalling now.

This app is atrocious. It is not intuitive or user friendly. I used to program computers and I would have been ashamed to publish something this bad. It tells me I'm offline when I have 5 bars of signal, it makes it difficult to plan a simple journey, and worse if you want to go from somewhere other than your current location. You can't even tell if it's actually doing anything and you can't simply swipe down to refresh. Abysmally bad. Use a paper timetable or ask a local!

On the whole a good app. A few improvements would make it a great app particularly to help people from outside London. 1 - Show the zones on the map. It will save having to download a separate map. 2 - make it easier to plan journeys by allowing you to easily put in from location and different travel times rather than 'go now'. 3 - allow a longer time before the app auto refunds oyster credit or make it so you dont have to tap a reader to apply it to card. It allows for ahead planning.

The app itself is pretty good, but having the option to turn off "cycling" as a suggestion would make it better. We have two seniors and one person with a fairly recently broken ankle in our group, so cycling is NEVER an option. Having it come up as the recommended choice time and again is both annoying and impractical. Being able to remove that option would be great in circumstances like ours.

Since I want to have a sense of where I'm walking, I haven't used the route-finder. I downloaded the app to track and top up my oyster card, but as noted in other reviews, topping up doesn't work, so I have to go do that using machines at a tube station (really annoying if my next trip is on a bus). Why have the top up button if it just doesn't work? I am able to see my fare history, but only on home wifi, not when I'm out and about (and about to need a top up). Really not useful.

I downloaded the app for my upcoming trip to London and tried to make an account, unable to, then tried to add my payment method without an account, also unable to. Instead I kept getting the following.. "Sorry, your request was blocked by our automated security systems." I am not sure what, if anything, I am doing incorrectly.