I didn't find this app very user friendly. Everytime I find a route, it changes after refreshing. What I miss here are consistent routes. Consistent routes could be harder due to the amount of lines. I found the layout pretty confusing too. I personally thought that Google Maps worked way better. So if you're struggling too, just open Google Maps. Or actually figure out how this works. That might work better. Small note, I could also be comparing this app too much to the NS app.
P Moo
It works but has two key flaws which are really annoying: 1) It doesn't show the zones. This is crucial info and it's such a basic thing to miss off. 2) It doesn't show national rail connections so there may be routes available that simply aren't shown, e.g. Stratford to Tottenham Hale.
Katie Kemp
information is incredibly inaccurate. the tube drivers are on strike not the app managers and social media team. app and website indicates some tubes were running until this evening and had them marked as limited operation. in facet they were fully closed. information still not correct now well after the last train departed. at times of strike more than ever this app and the website should be full of accurate up to date information
Yomama Sofat
Really good app - lines pulsing or being greyed out is a great indication of line problems & its easy to swipe up for train departures from any station, but I would like to be able to enter a bus stop number to see departures from that stop rather than have to turn my location on. I already know where I am, I want to know when the next bus is.
Akash Nambiar
Mostly good. The only suggestion is to combine same cards. If I use a card from Google wallet and use the same card using the physical card, it shows up as separate cards. Please combine this so that I don't have to search for my transaction. Maybe add an indicator on the transaction to say if it was physical or from wallet
A Bernette
I keep getting notified about changes to buses in an area of London which I live nowhere near. The app does not seem to recognise I live just outside of London.... As for your reply to my review, I get emails, from TFL, in connection with the information I have saved in the app. So obviously there has to be some kind of connection. Either the app is faulty or the TFL site needs a debugging.
Theofanis Theofanopoulos
The widget requires improvement. It takes up a lot of screen space without providing the level of information that would be expected. Just showing the line colours creates confusion. Adding the first 3 letters of the line's name would provide more clarity. Overall a significant step up from the Oyster app. I would welcome a digital Oyster card linked to the physical one, that I can add to my phone's wallet.
Adeyinka
I can't add my new Oyster card. Same message every day this week. "Something went wrong. There is a problem with the system." I have uninstalled and reinstalled the app, I have rebooted my phone, and I have checked for updates. Made no. difference. It's very frustrating.
Michael Burke
Since the merger with the Oyster app, really poor. The map bit is useful, but just as easy to use Google maps and that includes all forms of transport, and finding details of past journeys is not straightforward. It may have scored higher, but I went to Berlin and saw what a really good transport app looks like. TFL, you are LIGHTYEARS behind ... not surprising with the current Mayor ... anyway, good luck ...
Nicholas Dale
There's a bug it seems, you touch anything when the app is open and the location finder arrow greys out and can't be turned on, The app has all permissions granted in settings. Also the app never shows up using location in the phones settings even though you tell it too. when was the last update ? 28th September?
