Reviews for The General® Auto Insurance

I can’t imagine a easier way to purchase auto insurance than through The General’s app. You simply tell them your zip code, year, make and model of your car, the type of coverage you need and instantly you’re given a quote, they even offer instant price comparisons with other national insurance companies. You are also […]

I usually pay my bills through the app and paid my renewal premium 3 businesss days before it was due after constantly getting an error and told my username and password were not found I was able to get in a day later. So now I’m trying to get in to the app and website […]

I haven’t used it (the app) much so that’s why I only give 4 stars. But I do really appreciate the option to be able to cancel auto pay. It seems that a lot of things you can’t opt out of automatic payments when you’re first starting out. It’s just easier for me to make […]

Th app is pretty helpful. It even gives me split payment options. Has not failed me yet. All payments go through on time. I only said four stars because it’s almost impossible sometimes to get my notifications saying that The General app is running in the background to go away. Other than that the app […]

We have had the General for awhile (years). And the app is pretty simple to use, except deleting and adding vehicles. That was a couple years ago and I think that was one of the bugs that was worked out because I just did that recently and it was a lot better and easier to […]

The app has no easy way to submit the documents they requested for proof of who is being covered and who is not in the household. I also tried to submit proof of a not-at-fault accident and have been unsuccessful with submitting that as well. The customer support when I have called are nice enough […]

Easy, quick and convenient way to get insurance. There are a few fees that I think should be eliminated such as a policy fee and an installment fee but otherwise everything is explained in detail and easily understood. As with any insurance, prices are higher than they should be. But, overall great understandable customer service […]

Account creation and login process is horrible. Went to log in and entered my policy number and was told I need to enter my password. Never was asked to create an account before so didn’t have one. Tried signing in with Google and it didn’t work. Told me to make an account so I did. […]

Wont even download, its been swirling for a half hour, i turned my phone off & on, downloaded another app in under a minute, what the heck!? Even worse is the reason Im trying to download this app is because I was online signed into the general & couldnt edit my policy coverage, it kept […]

Good app. could be a bit better though. I notice that I have to enter password 2-3 times for it to log in. It is same password that I type over and over, so that is a little annoying. So to avoid that, I went ahead and started using my thumb print as a way […]

I’ve had this insurance for 4 yrs. they were the cheapest, by hundreds. The next year price went up almost $800, and same the next year. Even had policy paid in full after some issues were Partially resolved the next yr. I really liked easy sign in esp finger print. But this yr tells me […]

The application is easy to navigate and The General has great customer service, including the automated features. Instant results when looking. I only gave the app itself 4 stars though because the PDF file doesn’t open in the newest form of Android 8.0.0 on my device and had to call instead to get the proper […]

Rating the app itself; very well made and easy to understand. Simple payment options, easy to access ID cards and policy numbers. I give 4 stars because the call numbers they have connected to the app don’t seem to work and immediately hang up on you if you call them. There is a way around […]

I can never log in to the app. It always says either my email, policy number and/or password is wrong. But I know it’s not. I have been trying to log in for WEEKS now. Uninstalling the app and reinstalling doesn’t help. Can’t go to the regular website either because it brings up an error. […]

This app is horrible. It never lets you log in either with a password or a fingerprint. Resetting my password I put in my email to receive the link and it goes grey but never sends me the link. The website instantly gives you an error message like the company doesnt even exist or something. […]

Move away from this app and start accessing your account from the web browser. This app requires you to update it every time they release one or you will not be allowed to log in. As a car insurance app, there is only a few reasons you would do this. The main one is because […]

not good service. been treated horrible. not recommending. I had it for less than 4 months and all I got was more frustrating . And going around in circles. I found a good insurance that is way cheaper than the general. the auto insurance I went with, good quote and and know what is there […]

its an ok app. it would definitely be a lit better if every time i go to login i wouldn’t have to get a verification code even though I have biometrics set up in the app. why is there no option to select “remember this device”? edit 10/8: why do they want my contact info? […]

Absolute worst app I have ever used! It freezes constantly, takes a week to update, doesn’t have your account info by default (you have to put in your policy and wait), it has ludicrous security measures where it sends a stupid code, the fingerprint scanner constantly freezes… I could go on all day. This app […]

app is easy to use. hard to understand the billing though and what it all means. worst part about it is u get a quote for a certain amount and think its great, only to find out that it has gone up even before first payment is due. gave 2 stars because atleast the app […]