NOT GOOD FOR PROFESSIONALS!! Their pricing is all over the place and never consistent. When you ask for them to explain it, they even say it's confusing. I was charged $18 for what they felt was a perfect match. I had no contact with the potential client and I was charged. When I reached out and booked a client, I was charged $8. I would not recommend for any professional to use Thumbtack.
A Google user
Overall, Thumbtack has been a lifesaver! It's such a smart idea and the app is pretty easy to use. I've had a few jobs successfully completed and will continue to use it. However, I wish there were a way to signal to other companies that you've found who you're going with. Additionally, sometimes the conversation moves to text and Thumbtack doesn't know this and keeps notifying you to respond tp their message.
A Google user
A confusing mess. I submitted a project. Then I received names of four contractors. Entered app on laptop, but told that there it doesn't recognized me. Entered by phone, and my project had disappeared. Meanwhile, I'm getting emails from contractors sent to my email account, but I cant access them without logging into app. Once in app, it's all gone. Deleting.
Katie Wilson
Love love this app! It's so convenient, and free! I've hired 3 people off it so far and they were great. Best thing? I can contact people on my phone, Thumbtack asks to send it to other contractors, I can ask all my questions and compare them all with out having to track numbers down and have to have a pen and paper. Best part, I've done it after 7pm when I actually have time and not having to wait for them to open and also remembering to do it. Get stuff done way faster and easier. Love it!
Tea (Apocalypse Tea)
In my area if you have a job under a certain square footage, no one calls you. Your job is too small (sorry townhouse owners!), there is no filter to stop you from wasting your time... The app recommends providers who it thinks would be a good fit. They just don't call, or when you do get a call, they straight up say they are only bothering with jobs larger than yours. Thanks for letting me know...I guess? This was indeed a waste of my time.
Troy Bonds
"Support local pros" is part of their tag line, but the app does not let you select for location. Say I hire for a $150 job and a week later I need a small 5 minute adjustment. If it takes a pro an hour to get to my house, they have to spend 2 hours for no pay. But if the pro lives 15 minutes away, they can swing by on their way to another job and it didn't cost them anything, but they've gained my loyalty. This app is almost useful.
A Google user
Horrible user interface in Professional app. 7 times I was railroaded into a menu, forcing me to close out the app every time. When asking for my region, it defaulted 50 miles from my city, but did not offer a scroller by miles in order to specify region; instead they opted for checking each individual county in the region, leading to a lot of wasted time and an irregular radius of work. After that, they told me it would be 35 dollars a week to supply me with 3-4 leads. Criminal.
One Crazy Chicken Farm
Too hard to navigate thru the app. The whole process of finding one to work for me. Also, once I enter my info for the job, I can't find the message(s) that the person interested in doing a job for me left. My number on the info I gave is gone also!!! What no calls aloud! No call backs? I won't use this app in the future & will defiantly spread the word that it sucks. Reading numerous other reviews, most people feel the same as I. Maybe you should make it A LOT EASIER for the average laymen.
Ryan
I hired a professional who did not complete the job and damaged my materials in the process. Going through their customer service was a nightmare and took hours of my time and weeks to finish. When all was said and done, they issued me a partial refund (which was appreciated), but then proceeded to block my account from ever booking any services through the app again. Overall, a shady and frustrating experience.
A Google user
I have been using Thumbtack for closer to 2 years. The app is updated frequently and becomes less user friendly with each update. I receive a ton of emails from Thumbtack but not when a pro is actually reaching out to me. Lately I have had to hunt those down. Also, I am offered a limited list of contractors (that I'm sure have paid an extra fee) to contact for each inquiry. I see the same contractors regardless of the gig. I don't mind prioritization but it would be great to have more options.
