This app is usless! It makes my job as a service worker so much harder. I can't clock in before starting a job because it freezes up, it takes forever to load, and when it does load it crashes. I have to complete my "timesheet" in between crashes and pray that I can get them turned in on time. I have sent two feedback reports since I began using this app, and nothing is done. I have also uninstalled and reinstalled it twice. There either needs to be another option, or fix the app!
A Google user
This app is usless! It makes my job as a service worker so much harder. I can't clock in before starting a job because it freezes up, it takes forever to load, and when it does load it crashes. I have to complete my "timesheet" in between crashes and pray that I can get them turned in on time. I have sent two feedback reports since I began using this app, and nothing is done. I have also uninstalled and reinstalled it twice. There either needs to be another option, or fix the app!
Kathy Hertzog
I don't know what you guys did to this most recent update version 8.1, but it's absolutely horrendous to try to use lately! It is extremely slow. It takes forever to get logged in. It takes forever to enter and submit time. The app itself frequently times out and you have to press the "wait" in order to complete your task. And then you have to wait some more forever while the little circle spins and spins and spins. There are more frequent saved but not submitted times. We need to track.
Janna Kirby
Since start of the year this app has had freezing issues, location issues, and am just now figuring out how to log hours correctly despite all of this, and then today, after an apparent update to fix that, it won't even log me in! Just spins and then says y'all are having difficulty. I re-installed, restarted phone, can't even get it to load password recovery, so I assume it's on your end. Please, please, get this fixed. This is how we are supposed to keep compliant! 🤦
Jon Pearson
Worst App I've ever seen. So many errors, technical issues, and downtime. Only positive note is when it actually works, it's easy to use. I've been trying to "clock out" since yesterday... For today's shift I haven't been to clock in or out. Update(1/6/22): 2 weeks of entries disappeared from last month just realized. And even though I clocked out yesterday the clock kept running forming 5 different additional entries all for yesterday evening. It blows my mind how dysfunctional this app is.
Crystal Bowker
This app has been pretty easy to use, & navigate. The only thing that bothers me is when I sign out of my account, & my dad tries signing into his, it will log back into mine repeatedly & vice versa. We have to completely close the window multiple times & retype all of our log in information, until it will log into the correct account. It's not a big deal since it's family, but it could be a problem if someone I didn't know were able to access my account.
Yong Yang
What a horrible experience this is. The 1st 2 weeks it worked fine other than dropping the activities some days. I was offered training when I asked about this. That sums up the customer support attitude. Now it doesn't even up load my time entries. It just saves them then says "System busy Will be auto submitted". For 2 other days it says "Not submitted" even though I have submitted them time and time again. I can pull pages so I know I'm connected to the internet. I've signed out and back in along with restarting my device with no effect. I'm afraid to uninstall and reinstall as my saved entries might not make it back. Overall a very bad experience so far.
Geneva Alexanderson
So frustrating and time consuming. I hate having to spend so much time trying to get it to work. By that time, it shows I'm late clocking in. Even when ask to update App it still freezes, crashes, won't take my entries. App oftentimes closes while I'm putting my entry in. I have to log in over and over before it will finally accept my entry. I've informed your Tech Support to no avail.
Tonja Holton
I'm having the same issue with my time disappearing after submitting it. Even if I enter it manually. Tonight I got this error message: Your request could not be processed at this time. Please try again later. I have tried several times to submit it but keep getting the same error and when I tap on OK, I get another error: Sorry, we were unable to submit your work. Please try again later. It then gives me the option to edit or cancel my entry. I also get an error on the IPone website.
Jessa Pollard
It was working for a little bit and then, weeks ago, I could only select toe nails under personal care. Everything else like meal prep, cleaning, transport, etc has disappeared. Now, I can't even turn in my hours, as it says there is an error and I must edit or cancel my timesheet. This error has been going on for days now. I emailed you guys, days ago and have gotten no reply. I called this morning twice and no call back at all and it has been hours.
