I'm gutted. I did not get a reminder that the free trial period was ending..almost 48 pounds was just deducted from my account at one go without even a reminder or warning. My son did not like the games and did not even use the app. I was under the impression that you could pay monthly or at least get an email reminder to cancel the subscription. I really needed the money.
Aiesha
This is really not fair be warned parents !!! I was under the impression that this would be a monthly subscription charge of less than £5 which you could cancel at any time. Nope.. Today £54 left my account with no reminder that the free trial will be ending soon. As if things aren't difficult enough. It would be nice if a reminder of payment could be given in future. Also I'm changing my star rating from 1 to 4 as we have spent time on the app and my daughter enjoys the sessions.
Emily Greenhlagh
Quick to take your money. After 3 days, a full year subscription was taken (over £50). I was expecting a monthly charge. When I contacted the company to explain the app wasn't quite appropriate yet for my two year old, they refused to refund 11 months worth of subscription (I was quite happy to pay for the 1st month as we'd used the app for a week). This is a short-sighted approach that angers customers. I would have resubscribed at a later date, but now I find their intentions dishonourable ☹️
Tonine Laing
Absolutely Frustrating! Unwanted Auto-Subscription and Refund Refusal. I signed up for a week trial of their app, but somehow ended up with a year-long subscription and a hefty charge on cc. I downloaded the app and signed up for the free trial. After a week, I didn't find the app particularly useful and completely forgot about it. Then got a surprise when I saw a charge for a year's subscription! Not worth it at it all, and in a time where money is tight, tip tap reply tough not their problem!
Vivian Osigwe
I just got the app for my toddler. I hope it works advert free.
Ellie Todd
I haven't been able to sign up since downloading the app. It keeps popping up that there is an error no matter what email and password combination I use to try and sign up. Beyond frustrating.
Melissa Noble
Huge red flags. The customer support is bots only, it's impossible to bring any issues to an actual human being. Which is extremely frustrating and makes the whole ordeal just seem fishy. They claim to send out reminders before they charge you for a FULL YEAR but they don't actually give any reminder at all. Plus they charged BEFORE the 7 day trials had ended, a full day early, so this battle with them now to cancel my subscription is getting ridiculous. To say I'm unhappy is an understatement!
Jeremy Rahbari
Requires way too much information. I thought they were going to ask for my social security number and once you make an account if you make a mistake on username or password Good luck because the email they send you to reset your password doesn't even have a working link. So basically within 5 minutes of installing the app I'm completely locked out no other option to just give up and uninstall.
Andrea Salinas Vasquez
Updating as I did get a refund after this review: Make sure it works with the device you will use it with. We had an issue with an old iPad. Payment is shared per month but charged per year after the free trial. I got no warning about the trial period ending. Company is strict and will NOT do any refunds. You've been warned.
Ashley Jelks
My children were not able to use the app during the trial. I attempted to reset the password however not one of the three links sent to me worked. To cancel I have to be able to log into the app. There has been no contact other than the same automated messages. I really hoped on being able to use the app for my littles but now am just feeling robbed of $60!
