An app will never get more than 2 points from me if I'm forced to update before i can use it. Standing at the checkout, tried to bring up the app to show my rewards barcode, and it wouldn't let me until I updated the app. Many people in line, I was hurried to just enter my phone number. I mistyped it but the clerk proceeded before i clicked Enter, so someone else got my points, and I didn't get to use my rewards I'd redeemed.
A Google user
Annoying waste of time Trying to buy top beer. Chose category, searched, filtered results. Start scrolling & trying to select a few. Everything shows "available" or "limited quantity." Fine, I can go with one of each. Except that none of my TOP 9 CHOICES get added to cart. Click on each item to find out they are "not available." Bad enough the store is out of everything. But, mainly, if the items are NOT available, why do they show on search??! What's the app for? Quicker to go to store...
Rob Weiter
The app is well organized, functional and has lots of information. Prices apparently are also the same as in store unlike if someone orders from Total wine and More using instacart, however there is a delivery charge. For me it's about $9. When I decide to use the app for delivery instead of pickup, I make the decision that that is worth it for the convenience and the distance of the store but you can also order pick up at no additional charge.
A Google user
The app's "Spirits" part is no longer available. Not sure why. It's been several days now. I cannot even find liquor by searching for it by name. However, I had some in my "Favorites" list, and i can view them that way. Also, my previous orders are no longer viewable. There is one order that i see, and that order only had wine in it. But as the other orders, in store and online are gone. Even if they fix all that, I'd still like the ability to write personal notes/reminders about items.
Althea Lewis
Easy to use, love having my orders ready when I park and pick up. I'm handicapped so this is much easier than going in-store. Also like having a record of past purchases. BUMMER, doesn't work since update!ITS WORKING AGAIN! I should also mention I don't drink alcohol, but they have a huge selection of non-alcoholic wines and beers, much more than I've seen anywhere else.
kass
Doesn't matter how many times you put in your local store location, it always resets it to a store in another city 50 miles away. Has a bug if you sign in and you've forgotten your password and you click the link they send you to re-enter your password, it automatically signs you in. Lets you shop by name for items you want, but they're always out of stock. Maybe that's just the store, but why allow a search on something you don't carry. Myriad other small and large annoyances.
Nick Capes
Currently seems broken. I couldn't add a credit card. Had to go to the website to do it. Seems adding a credit card doesn't ask for your name on the card and may break it. On top of that, after correcting my payment information on the website. I tried to use the app to finish my delivery order and that broke too. Said I didn't verify my address. Which it definitely was verified. However, going into the website allowed me to send it. Key features of app broken.
A Google user
Good for looking up wines and availability at my local store. Major issue with shopping/ordering is vintage is often, actually usually, not shown. I never buy rose unless I know the year. Checkout process needs a little work. Some steps like payment are not as clear as they should be. Indication and use of loyalty ID and reward coupons work well.
Mike Montalvo
Horrible setting up experience. Wouldn't allow changing credit card billing address to full first name and allow me to keep the abbreviated name on the account. Also, DEMANDED an email address be listed before I could add someone to possibly pick up, and that person doesn't have an email, but has a cell phone. Had to enter credit card in four times to finally get the order placed. I could have driven there myself instead of spending the time fighting with the app to set it up.
A Google user
The app is slow as of Christmas, too much spinning when making selections. Selecting "Favorites" only tells other people your favorites and doesn't save them for you to select YOUR own favorites, so you have to search for them every time. Orders can't be repeated to save time. The only reason I have it one star (besides not being able to give it zero) is that it's nice to make orders and pick it up later.
