It's horrible the camera constantly stops working, it gets stuck a lot. The notification stops working as well. The album does also, and I have the Elite package where is supposed to be the best still stops, and doesn't allow you to view it or share. The company always has you waiting for a response forever. It still doesn't work to the reply, replied to me. The update didn't work. No one has tried to reach out to me at all since I last reached out. Don't make it seem like so it's not True.
JazzyBlue “CastleMettle” TMcCabe
I love the camera quality-larger covrage than what I have seen/ had in the past. Night vision is crisp & clean. Chime is adjustable- max is plenty loud. I have little more buffering than I like; it's not too bad. I love the alarm feature, photo capture, & video capture features too. I am not happy with the fact that the share feature does not allow for a primary account holder- whomever is shared access to the doorbll-cameras, they then have the ability to control the settings (not cool).
Kay Nichols
This sucks. I love the product but am less than thrilled with the app and service. My doorbell has been "offline " for a while because I'm still waiting for customer service to reply to my email from 2 weeks ago. It won't accept my payment anymore, even though nothing has changed. So, I can't even use the doorbell now. Extremely frustrating!
David Walter
Dont waste your time or money on this camera. Mine worked fine for a few weeks and went offline and never got reconnected. Customer service told me to reset it and it did no good it never did reconnect with my phone. Read through the reviews here you will see more bad then good and most of them are about reconnecting issues and cameras just stop working. Do yourself a favor and find another camera. JUNK !!! And yes I reached out to tech and all they want you to do is reset and it didnt help !!!!
S. Brimfield
What's the point in recording events when you can't even view them in the app? I haven't been able to view any recorded motion events in weeks. It just spends forever showing the spinning loading icon. It was always slow but it used to eventually load the video for viewing. I also tried to use one of the cameras inside to keep an eye on my cats but it can't sense them from five feet away but can notice a car driving by even though I edited all the motion zones. It was never great, now unusable.
Destinee S.
My cameras (2) work great, but my change review is because, now my problem is that I pay for elite status and the app got a random hair and has decided to decline my payment method. Says it is no longer an expected payment method (a visa debit). It's the one I've been using for months..... I think it's time to stop paying for the subscription and find new cameras.
Cook Family
The system and app are junk.. Cameras are always having issues and the app rarely works. The videos events are not consistent and sometimes take hours to show up, on the app, if they show up at all. There is no way to access the 24 hour videos, even with paid subscription. The cameras go offline and there is no way to refresh them or get them connected up to the app again and it is very inconsistent. Amongst so many other issues, this app needs to be redone by a professional. So disappointing
Kraig Hamilton
This could be a lot better. It's buggy, for one. For instancs, sometimes my camera just doesn't show up in the app and I have to force close and reopen it. My biggest complaint is that there is one notification for motion and doorbell ring. If there were two, I could give them different sounds, but alas, I cannot. Still, it's less intrusive that Google's nest, which is why I use it.
A Google user
Videos are great but camera function does not work. The alert indication, regarding an event, needs better functionality. Please consider having the ability to turn on and off, via remote command. If used as interior camera, every time you move, it will record a video. The camera is well designed, in terms of optics and easy installation
Angela Borkowski
I love my cameras I have 11 at different properties. it's so nice to have ease of checking on a home at a different location without having to drive there. The monthly fee is so affordable. Have recommended to others. The reason for the 4 stars instead of 5 is the APP. It never works the 1st time I click and open it. I have to click open, close, and reopen AGAIN before it will work and still sometimes then I have to wait for it to load. idk 🤷🏼♀️ It only started that in the last few months.
