Reviews for TouchTunes: Live Bar Jukebox

Got it, bought credits, selected song, but there's no PLAY button... I had the correct box at the correct location. There was nothing playing when we got there, and my song never played the time I was there. The app is not intuitive and doesn't give any information about when, if at all my song might play. Also, there could have been a location specific Q.R. code to play music at that establishment. I've put in for a refund. I'll edit this review accordingly.

There are not enough categories to select from. The app only gives you a few menus to choose from. The search feature is exhaustive, and results are limited. There is no option to sort by price of play. Lots of one credit songs on the app, but no way to identify them. You just have to stumble upon them. And charging 2 credits (50 cents) a song when most of us are already paying for Spotify feels like price gouging. It is intentionally abusive to your app users.

edit: the newest update is absolutely garbage. I don't want a social media experience, I want to play songs. it's now cluttered and annoying. Prices keep going up for nothing. Just noticed that it's now more money for less credits, songs are more credits, and there is a new upcharge for songs when more people are playing music. Even less stars for charging an extra credit for long songs. Uninstalling and recomending bar ower switch to AMI, they're less greedy

The new version is a downgrade from the previous one. I've used the app for years, but I think it might be time to go elsewhere. It's very easy on this version to mistakenly select the FastPass option, costing you a ridiculous amount of credits. It's somehow possible to select this option when no other songs are playing, in which case you would pay triple to cut the line that doesn't exist. That's borderline criminal. Please fix it.

I'm a bar owner I've spent over $1,500 on touchtunes in the last couple years. the new app sucks! I've lost all the benefits I earned. credits also cost more. I can no longer see what other bars are playing. my jukebox now plays adds in my bar that i do not get paid for, that's cute. Touchtunes got greedy! it's awful.

It is good, but it has a major flaw. While the option to pay more to skip ahead in line is good, especially when someone is monopolizing it and playing 10-20 songs, there should be a limit as to how many times someone can jump ahead. For example, my wife and I were out. No one was using it, so I paid for 4 songs. After the first one played, someone continually jumped ahead, and I never got to hear the other 3, and we stayed about 90 minutes after the first played. It was a waste of money.

This app use to be fun. We paid for a dozen songs the other night when the bar was almost empty, but a group came in and just kept paying for their songs to jump the list. We never got to hear our music. There needs to be a way to upgrade songs already paid for in the queue or get my credits back when I need to leave. This is a scam otherwise.

Used to love this app. Now with the new version I can't pay for credits with the card that I have used since I originally installed the app. Sent a message to customer support in the app and no response. Basically the response I have gotten from customer service is oh well, not our problem, use a different card. Well it's acceptable everywhere else so I guess that the problem is you, so I will just uninstall the app. Thanks for zero help with the problem.

Need to be able to purchase more credits at one time, also need to make an option to change a song you play even if you lose your spot. You have multiple versions of the same song and it's easy to accidentally play the wrong one and would be nice to be able to fix it. Another good idea would be to let me change a normal song to a next song by paying extra credits but you guys are full of bad ideas lol. I would give 5 stars otherwise.

So they r sayin i have 2 accounts. nope. u sux. UPDATE: Another automatic update and once again all of my credits have disappeared. I'M DONE TOUCHTUNE I'm having the same problems as all others with the new updated version. I've been using this app for years with no problems. Once updating my credits, payment options and favorites have all disappeared. And the strange thing is I don't have auto updates on my phone so at this point I'm not even sure how it updated.

Lol. Taking away fast passes for international icons and everyone else who spent hundreds if not thousands of dollars to get there. You know, other apps like Ultimate Guitar became a monthly subscription, but they still grandfathered in the people who bought it was a one-time purchase. Yall couldn't even grandfather in the people in the top tier? Instead, just, reduce us to the level of every other person whether they spent hundreds of dollars on this or not? What a slimy move. 0 stars.

The express play is BS people can just slam your songs two hours back in the queue. If the venue closes, or has an event you can't get your credits back even if you never hear your song. There should be a voting system if a song gets more than 10 down votes by different people it shouldn't be allowed to be played ever again. Song selection is very limited. The venue should have a list of approved songs that the head bartender controls every night. People allowed to play anything on repeat is BS.

The current version cheats you out of your refill credits. If you select the "Best Value" option, it will magically change to the lowest value option. This has happened repeatedly and is not a mistype on the user's part. If you repeat your purchase quickly enough after being cheated the first time, you can select the proper option, but you nust do it quickly. If this is coding error, it's a bug one!

App is fine but the Customer Service is garbage. One day I logged on and was told I needed to change my username. I reviewed the fine print and found nothing wrong other than... they can do what they want. I reached out in numerous emails asking what happened. Never got a response. Pretty shady. It was a great username "flyeaglesfly".

Usually great for playing music, my main issue is when songs I want to play are labeled as "explicit" though there isn't a single explicit lyric or any other justifiable reason for the tag, which then prevents the songs from being played in some establishments. Please add an option to request that an actual person reviews the song lyrics when this is discovered by app users.

While I really like th concept of this app and service, the fact the the venu can override it is crazy. I selected a couple of the songs while everyone else was as well, only for the venu to then decide they were not going to run the service and play an in house DJ. Then the app listed my songs as having been played. I reach out to them and they refunded me less than 1/4 of the credits I used. I won't be using this junk again.

The only time TouchTunes is worth it is when the bar's empty. Otherwise, the price of the songs and overall availability of them is nowhere close to being worth it. At least 3 times now, I have queued multiple songs BEFORE I even go inside the bar, and it NEVER plays because people are free to skip and skip if they have the money for it. If there was a way to restrict how many skips a person gets or if the money got refunded if your song never played, this app would be perfect. It isn't, though.

so don't let your credits go down to zero, lost my playlist, took long time to build up, lost the history of all the songs I played. I spent over $60 a month. I lost everything, except they saved my credit card number. isn't that nice! 👎🫤🙄 not cool ... restore the history of how many songs I played, and my playlist! and I will erase your shity review 🤬

Updates broke the app. App wants location accuracy ON, oonly asks for "While using app", Precise location is checked, can't locate me. Wouldn't matter if I could check in to my past jukeboxes but can't make it that easy, can we? Over ten years of use, status, and now everyone can see the queue and they took away my discounted Fast Passes. No difference between Showstopper (3000 Plays) and International icon (4000 Plays) besides the amount of money you give them and potential Bonus Credits.

Wide selection, and I've had a great experience with it for the last 3 years. However, the recent update to "upgrade" songs in the queue to fast play at any time is incredibly annoying, and a blatant attempt to pull more money from users. I once sat with my song selection at #2 in the queue 4 staight songs, and on a separate occasion, I bought a song with fast pass just to get 3rd in queue, only to get further outbid in queue. Why have a fast pass at all?