Reviews for TracFone My Account

I am honestly impressed at how bad this app is. Tracfone’s system is completely terrible. They bill to imaginary credit cards and then tell you to contact the bank. The app will also send a confirmation notice of successful activation BEFORE processing payment. And the chat support can’t do anything, they basically waste time and […]

Recently this app has stopped working for me. Requiring me to log in with email or phone number, but it no longer recognizes my email address and password. Clicking the forgot password button sends nothing to either of my email addresses, tech support has tried to send me a link or temp password and nothing […]

Will not let me log in to my account. Says unexpected error has occurred. Customer support cannot fix the problem. UPDATE: Can log in but often cannot see device balance. Error message says “Your request has taken longer than expected. Please try again later.” The app is no good if I can’t check my balance.

Having the same log in failure issues as several other folks. Have tried uninstall/reinstall several times. Also, tried log in using phone#, e-mail, Sim id, etc. Nothing works. I’ve been using this app for several years and it’s always worked great. Please help. Update: Thank you Frank, I don’t know what you did but, the […]

Can no longer get minutes, data, or text messages remaining with latest version. Simply continue to get a message that the operation is taking longer than expected and to try again later. Have restarted, cleared data, etc. multiple times over several days and nothing had worked. Update: released new version that worked for a few […]

When I first installed the application a few months ago, it worked perfectly. Loved being able to get the balance on my account. About three months ago that changed, can not get my account balance unless I go to the website. I have reinstalled the application, same thing, no balance to show. It is a […]

Be careful!! Someone used this app and other apps to steal EVERYTHING on my phone and sell it on the dark web!! Somehow they found my info using this and other apps and I have not been able to secure my phone since. I didn’t receive phone calls or messages because EVERYTHING was redirected. They […]

Every time I call to fix a problem They say they will fix it And they don’t. My app does not work. Since they were going to add minutes now there is a bug on my phone. They will add minutes and then they don’t. And then I call back I have to explain the […]

I have been a happy TracFone user for more than 10 years, and I have used this app since swirching to a smartphone. However, now whatever I do it keeps saying there is an error. I have tried all the login approaches to no avail. It seems that I am not alone. TrackFone please fix […]

App use to give me access to my information about how many minutes, texts and data I had left. Would let me refill with a pin, ect. Now the App won’t work at all. It keeps saying my account is -INACTIVE- . I’ve tried Uninstalling it but that didn’t help. Hope they can fix this […]

I haven’t been able to open the tracfone my account to check my usage and to make a purchase. I’ve spent day’s, hours and my minutes on the phone with a rep. and they don’t seem to know how to fix it or even care if they lose customer’s. I’ve been with tracfone for many […]

Deplorable service, and apparently they just take the money that’s to be applied for phone service and then do not provide the service. Of course the card is nonrefundable, so I’m just out that money then? The agents “act” like they’re sincerely there to help you but they have an easy-out requesting alternate number to […]

I have been a TracFone customer for 22 years and everything has been fine until two months ago. This app is totally worthless and stopped working. Nothing works and you can’t access anything. When you try to access your account and try every option you just get a “log in failed” dialogue box. You can’t […]

Like so many other, I have also not been able to log into the app. Cleared data, uninstall and reinstall, chat with tech support. Chat was not able to help and they scheduled someone to call me. They never called or I missed the call. With the number of recent complaints about this problem, it […]

Unreliable at best. This app has trouble keeping itself logged in to the users account and even more trouble logging in. Regardless of whether it is logged in, it frequently fails to keep information about the phone it is installed on up to date. Not entirely useless, but almost. As of the most recent update, […]

Blahh. the things that you really want to do are either counterintuitive very slow or non-responsive at all.. if I wanted to see my profile it’s faster to open the website in Chrome, login and do it that way. the chat function in the app give me a white screen and nothing else, sooo I […]

This app has good on my account for a few years. Last week suddenly wanted a username and password. Tried putting in info, but always fails. This app SUCKS!!! Even called tech support. They tell me either we have a problem with our system, please call back in 24 hours or there is some problem […]

seems app is broken, login issues. I think the failure is I logged in, but it still asks. I close the app after login failed & when I reopen app & I am logged in, immediately shows account details without logging in again. Whatever changes you’ve made in past several months has broke the app, […]

I’ve been a tracfone customer for 5 years or so. I’ve always used the app to refill my service. But it has been impossible for a couple of days now. It keeps denying my debit card. I checked with my bank and they said my card us fine. Tried again today ( 4 times) Still […]

Today, 7-19-25 I tried logging in to my account yet again. To my surprise it won’t let me. I’m prompted to type my password and the same thing happens over and over again, can’t log in! I’m really hating this app right now! Also there had been an update, so I updated and still can’t […]