Reviews for TracFone My Account

I am honestly impressed at how bad this app is. Tracfone's system is completely terrible. They bill to imaginary credit cards and then tell you to contact the bank. The app will also send a confirmation notice of successful activation BEFORE processing payment. And the chat support can't do anything, they basically waste time and then eventually tell you to call them. It's a complete disaster. And oh yeah, the app offers plans that don't even exist anymore. Need more character. 500 too small >:(

Recently this app has stopped working for me. Requiring me to log in with email or phone number, but it no longer recognizes my email address and password. Clicking the forgot password button sends nothing to either of my email addresses, tech support has tried to send me a link or temp password and nothing comes to my email inbox or spam folder. I have spoken with customer service 5-6 times over the last 4 days, they all try to do the same thing and it never works. I spent 2 hours of talk time!

Will not let me log in to my account. Says unexpected error has occurred. Customer support cannot fix the problem. UPDATE: Can log in but often cannot see device balance. Error message says "Your request has taken longer than expected. Please try again later." The app is no good if I can't check my balance.

Having the same log in failure issues as several other folks. Have tried uninstall/reinstall several times. Also, tried log in using phone#, e-mail, Sim id, etc. Nothing works. I've been using this app for several years and it's always worked great. Please help. Update: Thank you Frank, I don't know what you did but, the app is back up and running.

Can no longer get minutes, data, or text messages remaining with latest version. Simply continue to get a message that the operation is taking longer than expected and to try again later. Have restarted, cleared data, etc. multiple times over several days and nothing had worked. Update: released new version that worked for a few days, but stopped working a few days later and still isn't working. Horrible app developers.

When I first installed the application a few months ago, it worked perfectly. Loved being able to get the balance on my account. About three months ago that changed, can not get my account balance unless I go to the website. I have reinstalled the application, same thing, no balance to show. It is a waste of my phone space to keep this app.

Be careful!! Someone used this app and other apps to steal EVERYTHING on my phone and sell it on the dark web!! Somehow they found my info using this and other apps and I have not been able to secure my phone since. I didn't receive phone calls or messages because EVERYTHING was redirected. They even stole passwords from my keyboard!! I can't call out either and I need to dispute the charges to my credit cards which are temporarily closed bc they don't know what happened. I'm disgusted!!

Every time I call to fix a problem They say they will fix it And they don't. My app does not work. Since they were going to add minutes now there is a bug on my phone. They will add minutes and then they don't. And then I call back I have to explain the problem twenty five times and they still don't fix it. They just keep putting me on. Hold over and over and over again. And I have to keep explaining the Same problem to them over and over.

I have been a happy TracFone user for more than 10 years, and I have used this app since swirching to a smartphone. However, now whatever I do it keeps saying there is an error. I have tried all the login approaches to no avail. It seems that I am not alone. TrackFone please fix your app! I have no time for chat rooms, just fix it. Thank you.

App use to give me access to my information about how many minutes, texts and data I had left. Would let me refill with a pin, ect. Now the App won't work at all. It keeps saying my account is -INACTIVE- . I've tried Uninstalling it but that didn't help. Hope they can fix this quickly. I really need an app to manage my minutes/ data/ texts.