Just recently (last couple weeks) the "My Tickets" tab takes a very long time to load up. It will be stuck spinning saying "loading your bookings" for over a minute and if you restart the app thinking it's broken it will do the same thing. Very frustrating and makes me consider actually using the app if tickets won't load. edit: tried to uninstall as the response said, but this didn't resolve the issue. It often gets hung up when trying to view my purchased tickets
Pedro Ferreira
Bought a ticket in their website and only got an email with a ticket that says "Not valid for travel". Basically had to install the app to get my ticket... Fortunately, it was a smooth experience with the ticket being automatically fetched from using the same email. So some credit to them, it would have been a decent experience if it had been voluntary.
Chris H
Good app, some substantial things missing: 1) when a train is delayed, the journey/connecting trains do not update to reflect the new situation, the journey just shows the original connection times upon booking. 2) If a train is delayed or cancelled, there is no "alternative route available" button (if someone has paid for all routes permissible). 3) A train's current position could be clearer (or more expansive), such as a - tappable - train picture/icon on the route (the earlier stops).
C
Unable to buy tickets, even on the website. Kicks you off with a message that there are no tickets available (even when I selected several different departures times) or the internet connection is not good enough (even though I have tried using WiFi and 5G). Each time I try to go back on a buy a ticket for a train tickets within minutes of eachother, the price keeps going up! Tried uninstalling and reinstalling a few times. Restarting my phone. Clearing app cache. This app is terrible.
Curtis Nieboer
Fails to Complete Purchase, Every Time. I can search for and choose the trains I want, but every time I'm about to purchase the tickets, an error sends me back to the beginning. The website works much better, but doesn't include discounts you can only get using the app. I communicated my dissatisfaction to Trainline a month ago, but nothing has been done.
James Williams
WHAT HAVE YOU DONE?! This app used to be brilliant and informative - now when I book a ticket and click "view journey" I no longer have the train times (departure or arrival) or platform numbers which is nightmare for journeys with changes. I mean that's like the most important information a traveller needs! do I have just 5 minutes to rush to a far platform or can I have a comfort break and a coffee?! *Update* info shows on the day of travel only not great for forward planning. Change it back!
melia
the new update has frustrated me. after booking your tickets, you used to be able to press 'view journey' to see the timings of your changes. this is mo longer possible and it instead tells me about split save and my ticket conditions. if I wanted to see that, I would've pressed 'view tickets'. this is quite irritating as now I have to search the journey to see the timings.
Michael Short
The new update is pointless change for the sake of change. The app was fine, but now the search tab takes you to an unintuitive "favourites" style page but the information is tiny as half the page is taken up by an advert. Clicking anywhere other than the tiny "view more trains" text just takes you to a page trying to get you to buy a ticket or a holiday. Just unfriendly UI, clearly designed for advertising, takes far longer to just get to the old search page showing all the info. Pure greed.
Eniola
The app for whatever reason stopped sending me notifications. All notifications are allowed so I don't know why I have to keep checking the app if there is a change to the journey I'm tracking. It used to just pop up in my notifications if my train is delayed or the platform changes. What's the point in tracking a journey then?
Carl S
One of *the* best apps. I used to dislike the booking fee but realise it's worth it given how convenient is (but please don't put prices up!). For UK national rail it's super easy and tells you if QR code will work on your journey. The game changer for me is the ease of booking international journeys across Europe, including by night train. It is also good at saving and applying railcards. Sometimes if the journey is too complex, you do need to search in segments.
