Reviews for TransUnion®

While experian at least gives you their report for free and give a 7 day trial to get all three. Trans Union doesn’t give you anything through their app, unless you pay $20 a month that’s $260 a year, and don’t even give you a guide to help you improve the score in a meaningful […]

I downloaded the app and tried to login with the same credentials I use on the website, and it tells me that those credentials are invalid. I can log into the website, but not the app. So I figured maybe the app has to be registered separately and then linked, so I clicked “Sign Up” […]

I have the myTransUnion app that uses to let me freeze and unfreeze my credit. I think they abandoned that app. Now, I can’t log in to this app with my same credentials that work on their website. They want you to pay for access. With all of the security beaches in the past years, […]

The website and app are nearly impossible to use. The app is telling me that my password is too complex. Next, I tried logging into the website in order to change it to something easier for the app to understand, and the website tells me that the password I used to login to to the […]

This is a very crude app especially in comparison to the Experian app. Apparently it can do more than control a credit freeze and make a credit dispute, but it costs $30 a month to do so. Getting their version of a credit score costs extra too. There are problems logging in as I have […]

The app is fine and functional. I would assume that the score they show you on the app would match their score given when all the bureaus are pulled simultaneously. There is a 59 point difference for me currently. That is misleading and counterproductive. Not to mention I am paying for a service that shows […]

Your service costs too much for too little, and when I had it I was only able to see scores from 1 bureau not all 3 – and one of the ones I couldn’t see was yours!, and neither your website or app is user friendly at all. I had so many problems with both […]

I believe this to be their paid subscription app for credit monitoring. Whereas, it would be nice to be able to login and freeze my credit from the app instead of getting linked out to another website. Credentials for this app also are different from the “service” and “true identity” products. It’s just not a […]

There’s is lot of improvement needed. Especially on the security and usability front. There is no two factor auth. There are no options for enabling biometrics, have to key in the password everytime. Also once logged in I see a button to refresh my report if I hadn’t logged in for a while. Why would […]

Not only is this service mind-bogglingly expensive at $25/month, but they want to charge an additional $29.95 for a credit report, which should be available for free, once per year. Unbelievable. Also, numeric fields default to alpha input (sophomoric!) and, when they send you a six-digit code to enter, the screen returns to the initial […]

As a paying member for years, this service and product was great. Now, the website and app functionality is not working properly (specifically, the TU credit lock function) and after calling eight different numbers and spending hours on the phone, no one at TU is able to fix it. They keep pointing the finger at […]

Very unpleasant experience, the app is very raw and a lot of work needs to be done before it’s usable. $20 subscription makes it look even worse. I have to enter password manually every time, for example – no biometric login, not even a saved password. “Remember me” check box does nothing. Super annoying. The […]

Such a trash app. Take for example their alert notification system. There is NO WAY to set them as “read”. So every time you log in, it looks like there’s been a bunch of activity. But it’s just the same old notifications. And when something new actually does happen, you miss it, because what’s the […]

At first, it worked great. Now every time I try to view my accounts it won’t load and freezes or crashes. I’ve uninstalled it, reinstalled it, force stopped it, cleared the cache and the storage and nothing is helping. There aren’t any updates for it to maybe fix whatever is causing the issue that I’ve […]

I’ve been trying to use this app for several weeks, but it CONSTANTLY tells me “Incorrect login information,” even though I can login on the TransUnion website using the EXACT SAME login information. You’d think that after seeing the number of 1-star ratings on the Google Play Store, that they’d fix the issues with the […]

The app is laggy and glitchy, making it hard to use compared to the website. It also seems outdated on information. When I tried to reset my password, the PIN pop-up lagged, forcing me to reopen the app. The agent I spoke with didn’t acknowledge the issue, but I eventually got help. However, I’m uncertain […]

My phone was hacked while my password manager was open. In short, I’ve had to reset every password since Dashlane, as I have recently discovered, has a *very* poor customer service system. In trying to reset my password on this app, I get all the way through the process only to learn at the VERY […]

I feel cheated out of my money! First off this app is not free. After downloading it and installing it which is and was the only part that worked. I checked my score which was at least accurate but than I started to notice issues. My personal information was mostly correct but my employment was […]

You would think that paying a monthly fee for service. It would be available to you daily. I can’t even log into it cause there is always a we’re sorry, something went wrong error. Always when logging in. I don’t think that we should be paying a service we don’t receive. This App is trash. […]

As of right now my credit score went up so fast in just a 6 months it went from 4 to 628 . I have been trying to get an actual credit score for some time but for some reason some of my payments to certain Apartment complexes and other bills were never reported . […]