While experian at least gives you their report for free and give a 7 day trial to get all three. Trans Union doesn't give you anything through their app, unless you pay $20 a month that's $260 a year, and don't even give you a guide to help you improve the score in a meaningful way. For 20 bucks, the idtheft alert basically is saying "we notify you about changes". Reccomeneding me to sign up for a credit card when they get paid for that referral, is not something people should be charged for.
Robert Kepner
I downloaded the app and tried to login with the same credentials I use on the website, and it tells me that those credentials are invalid. I can log into the website, but not the app. So I figured maybe the app has to be registered separately and then linked, so I clicked "Sign Up" on the app's login page, and it takes me to sign up for the credit monitoring monthly subscription. So apparently this app ISN'T for checking your credit and managing freezes, but is just for the paid service.
Mike L
I have the myTransUnion app that uses to let me freeze and unfreeze my credit. I think they abandoned that app. Now, I can't log in to this app with my same credentials that work on their website. They want you to pay for access. With all of the security beaches in the past years, I think credit companies should have a free, easy way to freeze and unfreeze credit.
Mike Baines
The website and app are nearly impossible to use. The app is telling me that my password is too complex. Next, I tried logging into the website in order to change it to something easier for the app to understand, and the website tells me that the password I used to login to to the website "isn't the password we have on file for you." Um, what? Then, tried to connect with support chat, only to be told that the wait time was over 30 minutes. Their X (twitter) account is suspended as well.
Paul Crimi
This is a very crude app especially in comparison to the Experian app. Apparently it can do more than control a credit freeze and make a credit dispute, but it costs $30 a month to do so. Getting their version of a credit score costs extra too. There are problems logging in as I have to make multiple attempts in order to do so and there's no option for biometrics. This app says a lot about the company...
adam tybuszewski
The app is fine and functional. I would assume that the score they show you on the app would match their score given when all the bureaus are pulled simultaneously. There is a 59 point difference for me currently. That is misleading and counterproductive. Not to mention I am paying for a service that shows me one thing and reports another without an explanation. Very disappointing.
Melissa Vann
Your service costs too much for too little, and when I had it I was only able to see scores from 1 bureau not all 3 - and one of the ones I couldn't see was yours!, and neither your website or app is user friendly at all. I had so many problems with both including support and dispute services that I probably wouldn't use your service even if it was free. I use CreditKarma (for free scores from you and Equifax) and Experian (for their new ExperianBoost service and more, unfortunately not free).
J P
I believe this to be their paid subscription app for credit monitoring. Whereas, it would be nice to be able to login and freeze my credit from the app instead of getting linked out to another website. Credentials for this app also are different from the "service" and "true identity" products. It's just not a clean user experience. One set of credentials should work across all products, but allow different functionality depending on paid or not.
Venkateswaran Lakshminarayanan
There's is lot of improvement needed. Especially on the security and usability front. There is no two factor auth. There are no options for enabling biometrics, have to key in the password everytime. Also once logged in I see a button to refresh my report if I hadn't logged in for a while. Why would anyone want to see their old score? I would want to see my latest score right when I login. It shouldn't be a choice. Credit compass is a useless feature. My score never increased based on that.
David Childers
Not only is this service mind-bogglingly expensive at $25/month, but they want to charge an additional $29.95 for a credit report, which should be available for free, once per year. Unbelievable. Also, numeric fields default to alpha input (sophomoric!) and, when they send you a six-digit code to enter, the screen returns to the initial login screen when you open your email to get the code. This requires you to start all over again from the beginning. Tech support is not available 24/7 😞.
