As per usual with trenitalia, issues upon issues. Can't change the app's language: it's stuck in English which doesn't let me see the news or promotions. Can't check in for regional trains when it's late: most regionals are late, and if you wait to see if it actually comes then you can't check in anymore. Marvellous experience as always, thank you Trenitalia
The app is fine for the most part. You can buy tickets online which is important because sometimes you cannot do it from the machine or ticket office (their payment system does not work well). However, if we are talkiing about the overall experience of using Trenitalia it is consistently bad and I would rate it as 1. You have constant delays, frequent strikes, and calncellations sometimes minutes before train departure an everyday relity. And the company does nothing to adress these proplems.
Clunky and not intuitive. Most functions are there but sometimes hard to find. E.g. the details of a connection can only be accessed when pushing the button, showing the delay. Also, I haven't found a way to get historical connection info, which would be nice if you'd like to pick up friends from the train station or if you'd need the info for other purposes.
I have the latest version 12.300, but a pop up says I have to update the app! or close. If I select update it takes me to Google store and there is no update. These incompetents have managed to break this app completely. Quando l'app non funziona le persone che hanno comprato un biglietto non possono viaggiare. Dovreste mantenere standard più elevati delle banche, ma non prendete le vostre responsabilità seriamente. Vi concentrate invece su sciocchezze come codice fiscale e check in!
This is app is designed for booking long distance journeys. It's very tedious for suburban booking. You have to provide exact times and the names of passengers. If you change your travel time you have to first create an amendment that offers trains much later than you want to travel but book it anyway and catch an earlier one. You can't pay for a train less than 10 mins before departure. Actual departure times and platforms are easy to check in the check in the app.
Doesn't work - still says Invalid login credentials, even after two attempts to reset
I booked my tickets, paid but a message said something like "purchasing cannot be processed right now". This happened twice. So, I paid but received no tickets. edit: I called multiple times the call center, filled a complaint form (this was difficult because it asks for a ticket id but in my case I didn't receive tickets). Also sent an email explaining everything. In the end, money were returned. Terrible app, great customer support service. 2/5 for the people in support
why do it simple if you can be complicated. This could have been the developers' motto. One example: why have a user name when there's an email that could be used for a login? Another one: you can remove your cc data, but you can't simply replace it. why? it should prompt to save your cc data when you make your next purchase, but it didn't.
I don't understand why they need all this information to buy a ticket when the vending machine at the station asks no questions. Alas the app is quite convenient.
Works fine for Frecciarossa. but Trenitalia, if there is a train strike, and there are routinely, there is no way to get a refund. it SHOULD happen automatically here, within the app, but you get a lengthy email with links that don't work. so they just take your money. so. My advice? Buy Frecciarossa tickets in advance, for the discount through this app. buy Trenitalia and local train tickets on site, on that day. For short hops, consider Italbus, comfortable, cheaper, good charging ports.
