bought this tree several years ago we couldn't have been happier! Set up was easy lights were amazing, controls fantastic. This yera it's been a huge disappointment. What did you guys do with this update? We are going around in circles trying to figure out how to get in and control our tree via our phone. We've never had this problem until you're update. Now it's just a normal tree with lights. And there is zero customer support just FAQ. No more twinkly products for us.
Taylor Zubey
Buyer beware. Barely works for such an expensive tree. Spent an hour setting it up with the instructions, and the app is fighting me every step of the way. After struggling and spending about an hour trying to get it to connect to my phone, the app lost connection to my tree somehow and won't reconnect. I've followed troubleshooting steps in the instruction booklet and nothing works. Please fix. If the app doesn't become somewhat usable, I'm returning the tree and just getting a regular one.
Greg Cooner
I bought a twinkly tree in 2019. Set up was easy,worked great. Sadly when I set it up for 2020 Christmas the lights are stuck on demo mode. The app is no longer working. My phone sees the network but says it will connect when signal strength is better??? Even 12" away it doesn't sink. I guess I should be happy it at least has demo mode but I am very disappointed I can't control modes anymore. Disappointed a $400 tree only worked for one season. I would recommend buying something else
Jamie Powers
Twinkly not found on Wifi. I am willing to change my 1 star review to a 5 star if this issue can be resolved. I have a Twinkly tree with lights already attached to it. This means I did not string the lights myself. I downloaded the app, plugged in my tree and went through the set up steps. I absolutely cannot get the tree to connect to my Wifi. It doesn't exist. There is no Twinkly_xxxxxx. I used both an android and an iPhone. I have installed the latest version of the app. Nothing.
Kevin Dunn
The app works fine but the lights are not worth the investment. I purchased multiple lights strands 3 years ago and last year two went bad after only a year and now this year another strand went bad. I have regular led lights that I've had for 5-6 years that still work great. Also, they have a really hard time staying connected to wifi. And if you group them together, they all have to be online in order to change the color. When they work they're great but not worth the money.
Karen Hackworth
These light are beautiful but , I could have spent a hell of a lot less money on a limited set. Thats what I am with these, 'limited'. That's why I chose Twinkly, for the limitless options They DO NOT HOOK UP TO MY WI FI AT ALL. IT will detect the light string but will not configure or accept my local wifi at all. Very frustrating, especially after setting up 6 different strings. Not so great after all. Waste of time and money..especially with cs NOT getting back to me. VERY DISAPPOINTED!!!!
Matt
It's ok, not very intuitive to use the app. Definitely don't use it if there are multiple users. What a nightmare, even if assigning a user status, random devices would be transferred to this user away from my app. It even removed them from Google home app since they were no longer associated. Passing invites takes hours not seconds. Great official physical products but horrible app.
John Hayse
Love the lights but have constant issues. At first they kept disconnecting requiring me to constantly log in and out and reconnect. Now they don't disconnect as much but now I can't select any effects. No matter when I click it ALWAYS opens "Snow" and no others and it's frustrating. Good product but there are some technical issues.
Evita Rozenberga
What the hell? The app worked great last year (2021) but this year something is not working! The timer doesn't work and I can't put another light setting anymore! When I try to do it, it shows "Error - Oops, we have a problem." C'mon, it's Christmas! These lights were expensive and I expect them to work the way I want to! Saldy, again I can't rely on a device that comes with an app because overtime these things won't work because of the poorly working apps!
Ahmed Kayali
I can't recommend against Twinkly enough. Their lights have problems connecting to Wi-Fi networks, the app crashes every time I choose a new effect and email support was so slow to respond to me about my issues. If you haven't opened the box yet, return it. This is quite possibly the worst product of the type on the market. Response to Twinkly: why yes this did happen last year. And while yes you promptly responded to my message, my issue was not promptly fixed. And I'm still having app problems
