Wages are never consistently on time and their customer service aren't of any real help. They use to be good when they manually added your accessible wages whenever it was late the day after you worked. So you can't count on your wages being available to withdrawal. So app is pretty much pointless.
customer service is horrible the app doesn't work properly it won't let you link a debit card only a bank account then you'll have to wait days for your funds I've NEVER seen such a horrible cash advance app in my life... CS will tell you anything to get you off the phone and they always cannot resolve your issue they always have to escalate the issue and you'll have to wait 24-48 hrs just to get a response they're trash!!!!
Just okay. Works when it wants to. The whole UKG system can be described like the underpaid staff who use it. Sure, it might work well in the admin side, but for the actual worker...well, we're used to getting the short end of the stick. This particular app works as well as the minimum wage employee who produced it. It's cool when it wants to do its job, but don't expect it to go above and beyond its pay grade.
Honestly not sure how this is a 4 star rating. It's trash, pretty sure every positive review on it is a bot or a bought review beings I just don't have the same experiance. The fees are higher than what most the 'people' who have left a positive review (fee depends on how much you withdraw, when I took around $15 is had an almost $4 fee, even had a few fees that were in the $6 and $8 range when I withdrew around $40) and half the time I can't even log into it. Don't use it if you can help it.
I have had UKG Wallet for a little over a year now and here recently there has been many issues with the app. It's been "down" for me and all my coworkers at work for the past several days but that's not my issue. My issue is, it'll load my money from my shifts on there for a couple of days/shifts and then outta the blue, it'll just stop loading my money on there all together; whether it's close to pay day or not. This doesn't happen all the time but this app has become more of a hassle now
Terrible app. It's great at showing me some of my next paycheck but it is terrible at connecting to my bank account and my debit card. The customer support was not helpful because they kept telling me that someone had the same card number as me even though my bank told me that wasn't possible. I would have liked to see some funds early but with this app I'd rather just wait until payday and be broke.
Has to be the App with the most bugs to it I've ever had the misfortune to put on my phone. Examples: I enter in my Bank account. It takes it and recognizes it. Can't access funds and puts you in a loop of checking your account or adding it. My debit card shows as my default card. Just used it to verify it works and it tells me on this App to make sure my card is unlocked. Uninstalling and warning people now, don't waste your time and frustration.
Ok, I love and hate this app right now . I'll explain: I have no issues accessing my available amount and am able to send it to my cash card (not a ukg card) for instant availability . However , I applied for a UKG card and have since had nothing but issues with this app. It loaded my accessible $ to my virtual card which I can't use, cannot flip card over to see whole number, can't pay anything with virtual card . There is already a support ticket open on this. They have not yet fixed issue.
This app never updates. My money is always delayed, and no one seems to be able to do anything about it! The only thing their representatives can do is put in an escalation request to which no one ever follows up with you. I am again receiving a message stating my balance was not settled even though i have a check stub showing the deduction, but that isn't good enough for this to be fixed without it being escalated.
If you going to offer a earned wages application. Then you have to be consistent with updating and reporting. My company switched from Dailypay to UKG wallet and I have noticed that UKG Wallet has been reliable when it wants to be and unreliable when you don't want it to be when it comes to updating and accessing wages and hours worked. I noticed this happeneds at the end of pay periods. This lack consistency makes this application almost unusable.
