06/2025 Unable to log in AGAIN since May. *** Since the last update, unable to "save for later" and my existing saved list is now gone. Freezes up and I constantly get booted from it. Coupons/promos in app don't match the current offers. Filters don't always work and often the Search doesn't find products that I know are there and I have to find them via other ways.
I purchased items showing in stock. I received an email stating they were getting my order ready and should be available in a few hours. I then received a follow-up email later stating that part of my order was canceled due to items not in stock and also stated, " we promise you will not be charged for the canceled items." In fact I was charged for the items out of stock and I will have to wait 3-5 business days for my refund. Spoke with cust. service rep. to ask for compensation was told No.
This app no longer works for me. it will not accept my payment with a credit card I've been using on their app for years. I've called customer service and tried their suggestions:uninstall app and reload, bought a new phone since they thought it was a software issue, Nothing works. Discussed with associates at Ulta, it seems I'm not the only one who is having problems with the app. I would think they are losing a lot of money with this issue. I'm so frustrated!
Nothing about this app works right and it's always a massive pain to use. Won't let me change my password that it doesn't recognize, nor allow me to chat with anyone, nor keep me logged in when I always check the box to. Even if logged in, it's still incredibly inconsistent and never works while at the store. What makes it extra frustrating is it forces you to use this useless app to accomplish most things rather than allowing me to use a reliable browser.
Every time I sign into my ultra credit card, it says my password is wrong. I have had to change my password every time I log in. It's almost as if they don't want you to be able to make payments and see your statements easily. I will reset the password to the password it doesn't recognize and it will say " I can't use the previous password." Why didn't it work in the first place?! Improve your app so payments can be made. Interest is high on the card as it is.
This app is always having problems. Some items won't load. It will say something is available for pickup but says it isn't in available when checking out (but then say it's available again). It won't apply the coupon sometimes on normal, everyday items that qualify for coupons but then works again a few hours later. It's unreliable.
for the past 6 months I have had problems not being able to log on the app and the website. I know the login is correct because I get the text confirmation but it still kicks me out. Keep in mind that it's not only for ordering, but, also for trying to pay. I'm seriously considering closing my account after 7 years.
The Ulta Beauty app makes it simple to navigate whatever it is you are searching for. There are always coupons, specials, & gifts with purchases that make it worth your while to shop from the comfort of your home. There is even free delivery when you reach a certain amount. If you find that what you purchased was not what you like, the returns in the store are very simple to do. I love occasionally browsing the website for steals & deals. I can always count on the app for my needs.⭐️⭐️⭐⭐️⭐️
every year the birthday gift glitches. for 3 years, I have called Ulta. One of those years I got a response, but the workaround email didn't work. I went into the store another year and all they have in store are some old mascara samples in a drawer. The Ulta BD gift and the sales through the app feel like a scam anymore because it glitches everytime you try to use it. Will not longer recommend Ulta.
I've tried to make purchases several times in the last few days I called and texted customer service trying to figure out what was going on and it still isn't resolved. I tried purchasing about $188 worth of stuff on 9-15 & 165 on 9-16 still won't go through because it says my ccv or address is wrong everything is correct and I didn't have any problems purchasing through the app before the 50% on some items sell. I can't really set up a second account because I will lose $30 worth of points.
