Reviews for UMR | Health

the app is retarded. if I call a Dr on the list and then go to the list, I have to start all over again.

Can't open dental EOBs and there own tech support Can't figure out why... on hold for multiple hours no help whatsoever! Update 4/13/23 Now when I try to log into the app , it makes me verify every time even after selecting trusted device and then goes to a black screen that I'm unable to navigate off of.

The app provides limited information about your account. It only appears to be good for accessing a copy of your insurance card. Nothing specific about what your benefits are and the provider search is weak and can very easily take you down the wrong path if you're not sure of what your looking for.

App and website are constantly saying - something went wrong. Refresh the page. Even when using biometrics to sign in or entering password. Reset my password a minute ago and it said - something went wrong. Refresh the page. Tried on both desktop website and phone app.

👎🏻👎🏻 The worst setup in the app history. To get to log in, you will spend 10 minutes going back and forth with texting codes. Cannot see all claims for all members on my insurance, but I'm the primary account holder. If I call, I get all the information regarding my sons or wife, but on the app, I am not allowed or grayed out members. So, the app is useless. The last information on the app was updated six months ago. Overall, it is useless and not a good setup (not user-friendly). 👎🏻👎🏻

I have only gotten it to show my ID cards once when I first initially set up the app. Every since then, it just says something went wrong. I've tried clearing cache and data, and did the typically uninstall/reinstall. The main point of me downloading the apps was to be able to see my insurance card....thanks..

Very difficult to use the help chat because the keyboard (gboard in my case) didn't push up the chat window so I couldn't see what I was typing. S24 Ultra

Not great. Biometric login doesn't work well (at all). Blank white screen on eventually successful (manual) login. "Something went wrong" error messages when I try to look at id cards. Looks like the information is there and looks like it has pretty decent potential, but way too many bugs.

Just installed this app, at first glance it's not very phone friendly I was trying to search for a provider and the process was very inefficient. The app opens up the window to search on it, it doesn't put your cursor in the search bar and if you go to another window the search window goes away and you have to start the process over again. This should be a 2 click process that doesn't require a bunch of new windows.

It sucks, it has links that don't work and a directory that doesn't work. not much works on the app. trash