I love the ability to check in store what is acceptable. However, something is wrong. The scanner says a certain item is accepted to be purchased, but when you get to the register, the product isn't. So either fix the app or make an accurate list that states what products are acceptable. I'm tired of having to go through the process of rescanning my items to remove the items flagged.
Loretta Bridges
The app itself is fairly easy to navigate. However, trying to use the app to find out if a food or product etc. is covered isunreliable. I scanned many items in the store just to get acquainted with what may or may not be covered. The only items I had in my cart app said were covered. Was not the case when I checked out. Close to half the $ amount spent was not covered and there isn't anything to say what wasn't. Embarrassing to say the least!!! Never expected to have to pay. 1st time using it.
Mel
The app jumps around and isn't user friendly. Instead of sending items from the closest Walmart, they send them from 3 or 4 states away, which takes 10 -14 days instead of 2. Plus that has to cost more in shipping costs for them. I don't get it. This is a wonderful perk that UHC offers, but I think I'll stick with talking to a human being, which seems to go smoother when I order.
Heisen berg
The app is horrible at grabbing Garmin data and giving you rewards. I've been on the phone no less than 4 times over the past 6 months and they refuse to fix "THEIR" issues. my Garmin records and displays all the data correctly in the Garmin connect app. it's the UHC app that sucks and doesn't pull the data correctly. It grabs the step count correctly 90% of the time, but it's less than 50% accurate for grabbing movement activities and times.
Heidi Hanson
I just installed and there are several problems. Chat is offline even though it's the middle of a weekday (within their stated business hours) I would be chatting now but it's not open. The Feedback button goes to a blank page and then vanishes, otherwise I would be leaving feedback right now. There was supposed to be a survey that disappeared otherwise I would be leaving a survey. But the most infuriating thing is that every time you open it you have to sign in and this is so inconvenient!!!!!
Sam Stone
Multiple times this app has forced me to change passwords claiming what I know to be accurate is not, and the lengthy requirements for doing so are preposterous and insulting. Therefore, as often as not, I am unable to access my account. I reached out for support and was passed-presumably to several departments-eventually to be told they couldn't (wouldn't) help me for obscure, varying reasons. This has become so arduous that I feel compelled to switch insurance company at my first opportunity.
Sue I.
They need to cover a lot more of the OTC items in the stores with the dual complete insurance. They also need to make up their minds when you scan a product on if something is covered or not when you scan it. One minute it is covered, the next minute it isn't covered. Humana covers everything. First, something is covered, and then suddenly, it is not.
Jess Maw
The first year the app worked great. I use the scanning tool for groceries. then a year ago the entire app quit. I would go to sign in and just at the spot where it logs in it immediately locked right back out to the Blue log in screen and says we're sorry something went wrong and that's it. it never works for me on any phones. . customer support has not been able to help. nobody has so I'm missing out
Brenda S
First year with United and it can be frustrating! No catalog? What's that about? Maybe it saves you money, but it's awful for us. Also using your app in the store is terrible! Items that should be covered isn't according yo your app. or it will say not in catalog So what am I supposed to do? Cross my fingers and hope it's accepted? According to your app, the fresh meat is never accepted. and some of the veggies as well. Do better, UHC!
Robert Clayton
I'm trying to find an orthopedic surgeon, But the orthopedic surgeons listed are either PCP or don't have a live person answering and the machine doesn't recognize my number punched as actual input. The last part is not the apps fault, but I have run into many discrepancies in the list of providers over time. anything from wrong field of work, wrong numbers and not showing the provider that I just visited. Also when I minimize the app, to make notes or a call, I have to log back in.
