Reviews for UPS

This app is very incomplete and doesn’t provide you with nearly the amount of tools needed to operate smoothly or successfully with their shipping services. Their customer support is extremely lacking and negligent in their duties. They will tell you they sent you something and never have sent it, sometimes taking several tries just to […]

UPS just impressed me with how freaking impossible it is to get help from a person via the chat option. I was asked to fill out a form to be contacted by an agent, but never provided the form. I guess the form is with my package, sitting in a warehouse somewhere, late and probably […]

My building is hard to get into. Often, the driver will give up and leave, when all they had to do is to call me and I could come down and let them in. But there is no way to say that in this app! They have what they call “driver instructions”, but it’s utterly […]

I really like this app because it’s free and it tells me when my package is going to arrive and if there’s a problem they give you a window usually much more precise than what you get from the shipper. and if it’s say a sort of mission critical item often you can see where […]

Nothing but problems. Says my payment card already exists (even though it doesn’t there are no cards on file) tried a few different cards and they refuse to save. You also can’t paste the card# you’re stuck trying it in and that’s pretty annoying. I can’t add a payment card so I can’t ship my […]

I’m watching my item being tracked on eBay from place to place. When I copy the number and track it on the UPS app, it says “that’s a new number that’s not in our system” or something like that. are you joking?? UPS literally has my item and is transferring it between centers as we […]

FIX THIS APP!! I can’t even tell if the UPS TRACKING system is working AT ALL. My app shows “no deliveries scheduled” (even though I’m getting emails), yet if I enter the tracking number of a package that is incoming, I get details and it says it is scheduled. Previously, ALL deliveries, whether they were […]

tracking numbers that I link from or that I enter directly in the app do not stay in my tracking history. that’s a big issue. I’m not doing anything special except looking up a tracking number in which case it should stay in my history. I can see others are having an issue too based […]

Very poor support. Can’t submit an email change as the code email isn’t being sent and when clicking resend, it says some fields are missing or incorrect. The only fields are the 6 input boxes for the code. The chat is to a virtual agent that does basic tasks only. Can’t get to a live […]

There is zero connection to the app and the actual delivery outcome. The drivers never read the instructions. Just mindless delivery attempts. Selecting the options to leave with a neighbor doesn’t work. Adding instructions doesn’t work. Hold at pickup never works. The app is slow, usability is atrocious, errors abound, just awful. Clearly not made […]

UPS is the worst way to receive packages. They always give me a 10 hour window, which I waste entirely waiting, only to find out that it will be late. Especially when I have to sign for it. I will never use UPS if I can avoid it. It’s like a recurring nightmare of wasting […]

The app suddenly stopped working a month ago and hasn’t worked since. Can’t sign in or track any packages. Just keeps saying “Sorry we’re having technical difficulties. Please try again later.” I have already tried clearing the data and cache as well as uninstalling and reinstalling the app. Doesn’t seem to work on my Fold […]

App doesn’t show packages coming to me. even if I track them, it can’t add them to my list of packages. If I click a link with a tracking code, it doesn’t open it. I have to copy/paste tracking codes into the app. Without the app installed, the tracking opens a web page where I […]

App no longer shows inbound packages. It won’t remember tracking numbers entered manually, either. I’ve signed in on the web, and my packages show up just fine, but the app won’t remember anything or show anything. I’ve tried signing out and back in, and no joy. Only thing left to try is uninstall/reinstall. I’m trying […]

Just pay for the faster shipping ahead of time instead of planning for slower shipping around when you won’t be home. Set up a purchase shipment to arrive after a weekend, but they were going to be early (not a normal complaint) and while no one is home, so they charged extra to deliver on […]

Incoming packages show up in the app when not picked up yet (when a tracking number was created), but disappear as soon as they’re picked up and have a delivery date set. They still show up on my account online, but they disappear from the app. Why?? Edited to add: looking at recent app reviews, […]

I am not a fan of the current UI. The tab for tracking packages coming to me is entirely too cluttered with unwanted suggestions about using UPS services. Way too much information that has nothing to do with tracking shipments. Very similar to a web page that’s more than half filled with ads and you […]

Very, very basic app. Not useful for most things. The scan function doesn’t work at all on my Samsung and they don’t keep tracking history so I’m just retyping it in every time. Even Google keeps that much. No time savings here. Delete and just use the web. Very disappointing that a company like UPS […]

It’s a nice app and all, but unfortunately useless when it comes to being notified for deliveries. The app told me I had a package (signature required) scheduled to be delivered today from 2pm-6pm. Checking multiple times before 2pm, I see that the delivery time remains unchanged. All of a sudden, when I come back […]

Old version was better. The old version kept all the deliveries listed in the app giving me the ability to decide whether to keep or delete them. In the new version package deliveries disappear from the app unexpectedly without warning. I go to the app to get the delivery history on a package I received […]