i figured it would be a lot simpler to see accurate bus times. not that it's hard to figure it out or use the app, it just takes a minute to get to that info. also I've had several cases where it said a bus was on time, and it never came yet they advertise having the bus locations in real time.. still more convenient than using Google maps and more accurate than texting their NextRide phone number.. I blame it on the buses and not the capabilities of the app.
Max Ringtail
While the convenience is nice and faster, the scanning process is horrible. We've had scanners for decades and this is barely functional at best. Why have it pointed out and place the QR code at the top of the phone? Trying to find the right angle to hold the phone to get it to scan is a huge hassle and the placement suggests it would be better to turn my phone upside down in my hand to her the code closer to the scanner
Abrar Alam
Great app. I only have 2 requests: 1. Allow saving routes, stops, Home, and Work information while logged in, so that it doesn't have to be added every time.. 2. Every once in a while, the saved routes get deleted and no routes can be viewed. Only workaround seems to be clearing all app data and restarting the app. Would be nice if this can addressed. Keep up the good work guys!
Milton
This app tried to fix things that weren't broken. It didn't get an update for the change of stops due to construction downtown. It doesn't work if you are out of range of a tower, otherwise it uses too much mobile data, takes over the phone and prevents other apps working fully. They should not force the use of paperless/cashless fares until wifi is provided as in LV. The QR codes often don't scan, or even disappear, requiring a refresh. Manual pay-as-u-go at $2 a shot works (& better)
Mike Harrington
When they introduced Smart Fare, a feature that allows the user to purchase only as much fare as is necessary at the moment (e.g. initially you will be charged for only a one-way ride, but if you board the bus again later that day it will only cost the extra two dollars for an all-day pass), the overall experience for me has been dreadful. Most of the time the QR code does not scan, and I am left embarrassed as I hold up the bus trying to troubleshoot the problem.
Katrina Meinel
Rarely accurate. The app was sometimes helpful, but didn't tell me when the bus was early. Had the wrong times listed for buses. I had to go out and into a different screen to see if the bus was delayed. It couldn't figure out if I had gotten on that bus or not. We had to either wait around for an hour or walk 4miles because times were wrong. The button to align my map north is under the back button, so I couldn't ever make my map always facing north to the top. Frustrating.
nevaen
I like that we can now use this for our bus passes. Maps and bus routes appear to be accurate since ive been using it. The only thing I would like it to be able to have the bi weekly, monthly and reduced passes. As for my kids I don't want to be paying for a full pass when they're reduced. Especially if we don't have time to be getting them a pass of the machines. Overall it's good just those other bus options would be nice.
Gregg Mizuno
It's good, but c'mon, you should be able to purchase 7-day, 15-day, and 31-day passes through the app! The physical passes have extremely limited availability -- at *some* stores and only at rail stops -- which seems inane to me. Does it make sense that you have to have both this app (for single ride/day passes) and a physical pass for longer periods?
charlie
This app isn't user friendly. Difficult for navigating and planning bus trips. Trying to look up the bus schedule on this app is nearly impossible and extremely frustrating. I have to plan to leave an hour earlier to get where I want to go. The connections are horrible! If I'm at the stop on time or a few minutes early, there is no reference for the current bus only for the next bus. There's no information on subsequent buses as to the pickup time until you get there only to find out the next
M. R.
"Unable to load stops", "no response from network", "we encountered a problem please try again later". Today, everything else on my phone seems to work well except for this app. I signed out, I uninstalled and reinstalled, the live busses and stop icons on the map aren't even loading. I will be going back to planning on Google maps. At least the new wallet feature seems to be working well.
