Reviews for Valley Metro

i figured it would be a lot simpler to see accurate bus times. not that it’s hard to figure it out or use the app, it just takes a minute to get to that info. also I’ve had several cases where it said a bus was on time, and it never came yet they advertise […]

While the convenience is nice and faster, the scanning process is horrible. We’ve had scanners for decades and this is barely functional at best. Why have it pointed out and place the QR code at the top of the phone? Trying to find the right angle to hold the phone to get it to scan […]

Great app. I only have 2 requests: 1. Allow saving routes, stops, Home, and Work information while logged in, so that it doesn’t have to be added every time.. 2. Every once in a while, the saved routes get deleted and no routes can be viewed. Only workaround seems to be clearing all app data […]

This app tried to fix things that weren’t broken. It didn’t get an update for the change of stops due to construction downtown. It doesn’t work if you are out of range of a tower, otherwise it uses too much mobile data, takes over the phone and prevents other apps working fully. They should not […]

When they introduced Smart Fare, a feature that allows the user to purchase only as much fare as is necessary at the moment (e.g. initially you will be charged for only a one-way ride, but if you board the bus again later that day it will only cost the extra two dollars for an all-day […]

Rarely accurate. The app was sometimes helpful, but didn’t tell me when the bus was early. Had the wrong times listed for buses. I had to go out and into a different screen to see if the bus was delayed. It couldn’t figure out if I had gotten on that bus or not. We had […]

I like that we can now use this for our bus passes. Maps and bus routes appear to be accurate since ive been using it. The only thing I would like it to be able to have the bi weekly, monthly and reduced passes. As for my kids I don’t want to be paying for […]

It’s good, but c’mon, you should be able to purchase 7-day, 15-day, and 31-day passes through the app! The physical passes have extremely limited availability — at *some* stores and only at rail stops — which seems inane to me. Does it make sense that you have to have both this app (for single ride/day […]

This app isn’t user friendly. Difficult for navigating and planning bus trips. Trying to look up the bus schedule on this app is nearly impossible and extremely frustrating. I have to plan to leave an hour earlier to get where I want to go. The connections are horrible! If I’m at the stop on time […]

“Unable to load stops”, “no response from network”, “we encountered a problem please try again later”. Today, everything else on my phone seems to work well except for this app. I signed out, I uninstalled and reinstalled, the live busses and stop icons on the map aren’t even loading. I will be going back to […]

Be careful, sometimes the app will lie to you and tell you that a purchase failed even though it still charged your card. So you won’t have a pass showing on the app, even though they charged you for it. If you purchase it again after it says the purchase failed, you will get charged […]

“We saved your passes for you” then why can’t I access them? And why can’t I buy any more? It’s insisting I use this “smart fare” but then keeps claiming technical error when I try to add funds to it. Not very smart, I guess! Thanks for making me walk 35 minutes to my destination […]

I don’t think it is a good app Even though you can buy passes it’s only for full fare, those of us who need reduced still have to buy physical which sends a message that we are to poor, old, disabled, in other need to have a payment card let alone a bank account to […]

The app is as reliable as the busses are about showing up on time and/or at all . If only the rest of us could treat our work hours as more as of a suggestion than a schedule, life would be pretty great! As a taxpayer, I get to pay twice, neat. I wouldn’t suggest […]

I needed to purchase 2 all-day passes for same-day use. I went through the whole process and pressed the button to complete the transaction and all I was presented with was an error. I tried the transaction again, same error. No passes were added to my account. I had to purchase the passes with cash […]

The new Smart Fare update is strange. No longer can you purchase a pass, instead you’re dependent on adding funds from a card or cash at a local store, and the QR code is significantly smaller than what the machine used to scan, which had a full screen mode that was easier for the scanner […]

this app is essentially useless. I placed money in the account to avoid the crowd after a Diamondbacks game. I figured I would be able to purchase 3 tickets I needed (2 standard and 1 senior) and activate them within the app as I have done in many other states. they don’t make it easy […]

there seems to always be some kind of issues with the bus scanner not being able to read the qr code, the app constantly says that your bus will be at the stop at said time, but it never even arrives and when you go to call the number for metro, their systems at the […]

to find an address or route number this app needs a certain, exact wording. you can’t just type in an address because if the spelling isn’t perfect or the wording and numbers aren’t in an exact order or placement the app will tell you “no results found” this app is pretty much useless and needs […]

The website is super easy to navigate and the layout is clear & consise 5-stars ❤️ 4-star overall rating because of payment methods. The Copper Card and the tap the VM preloaded app on the phone is convenient BUT, I need the option to pay cash or debit card on the fly. My phone only […]