Works great until something goes wrong! It's good until you have a problem and then good luck getting anybody to help you. Phone support only handles a couple specific situations and emails take over a week to hear back. Chat support doesn't even work and is run entirely by an automated system and I've sat waiting for hours and never get any response. UPDATE: 7 emails sent & 5 chat requests sent... it's 2 weeks later and ZERO replies. (only response was on this review to save face)
Sarah Lemons
Their customer service leaves a lot to be desired. There have been at least 5 instances when I needed to speak with someone immediately and have had to wait on hold for over an hour. These have all been situations where I was unable to access my money through issues with the bank or card itself. I've encountered another issue this week that warranted a phone call. I was on hold for over an hour yesterday until the call was dropped. On hold right now for 45 minutes so far. Needs improvement!!!!!
Amy Metcalf
App itself is wonderful, never had a issue as far as that goes. However, having to get a new card has been a nightmare and a half! Each time I've called there I've always had to wait 2 hours and 24 mins! To me that is just unexceptional! I understand business's get busy but to wait on hold for over 2 + hours is absolutely insane. I still have not received my card and it's been 5 months! They lost my business for sure.
daniel martinez
No 24/7 support. They ask you several questions, sometimes the same question, different ways when trying to cancel and close out the account. Mandatory to set up direct deposit through them to qualify for an instant advance, whereas other apps do not require that. Overall, it's like pulling teeth trying to close your account or get an advance won't be recommending this to anyone. You should be able to push buttons from your end and close out the account all by yourself like other apps.
Wyatt Glovier
I received an email requesting documentation to verify my information. I did that. Did not hear a thing back. Called. The agent says they will expedite it. Days later, and my account is still suspended. This is very very frustrating. I have bills and credit cards and recurring investments linked to the account, and now it is all screwed up! Some of my investment accounts liquidated some of my stocks because the platform cannot access my varo account!!! It is truly insane.
Kieth Pasha
I can't believe I didn't leave a review! Great bank card! This, Along with the Varo Believe Card, do wonders for your credit. You can borrow a decent amount of money if needed, and you can build up the amount you want to receive. Best thing is being able to switch money from checking to savings and vice versa at anytime, instantly. Been using Varo for about 4 years now, and any problems I've had they fixed quickly. Definitely download this if your still using NetSpend cards. Thank me later!
Shannon Robbins
I absolutely cannot stand this app or the bank for that matter. Your transaction log will look one way then the next day it will be in a completely different order. I found it nearly impossible to even keep the account positive bc they would let pending things fall off and then go and add them back later on. No one wants to keep track of that stuff and every other bank has figured it out except them. How Chime isnt allowed a lot of places now but Varo is, is ridiculous. Chime is far superior.
Rebecca White
My account was closed and I can't even access the new app. I changed my info and when I went to the app it said I wasn't approved. How is this possible when I have the new card and set it up before the other varo money app was done. Help from customer service is a joke. I was on hold for over an hour then just got disconnected. I'm glad I made sure my money was spent. I will just use another company all together its too much of an inconvenience for a pre paid card.
Melissa
Direct deposits always late or missing for a while. I don't understand why. It's not my payroll provider when thousands of people are having the same or worse issues. This 4.7 score for the app is impossible. It's really unbelievable. I was hoping these issues would change. The amount of problems many are having is honestly scaring me. I had good hopes for varo, I'm going to have to find a new bank. It's unfortunate. Good luck to all other users.
Codi Mason
No ads! Varo bank account is real and safe, very reliable! No overdraft, they do offer a savings account and you can get a varo advance for so much money after your account has been active for so long and you've had 1000 dollars in deposits in a month! I've had this bank account for about a year now and I have absolutely no complaints. They do not hold your funds, I always get paid when I should. Customer service is okay, they could be a tad bit better! Great bank account though! Thank you!
