Completely unreliable. They say "It's so convenient. Just pay your bill and communicate with us through our mobile app". They should add, "Just be prepared to go through an app update every time you want to use the damn thing". If Visible Wireless wants to limit its communication with customers to app payments and requests for customer service through chats via the app, they should at least make it reliable. Abysmal.
josh caradine
didn't think it would actually be unlimited but I was wrong, I'm on my last day of the billing cycle and I've used 292GB of data...I still stream movies and download games on xbox as well as the pc. love it and can't beat the price of $25 a month.. Just a little extra note, the developers should stop pushing updates out 3-8 times a week, that becomes very annoying when you have to update the app EVERY SINGLE TIME you try to open it...push updates out once a month and I'll stop complaining.
Dan Coyne
About a month in, and so far I've had a good experience. WiFi calling works perfectly for me, so I'm thinking the other reviewers complaining about WiFi calling have issues with their WiFi, not issues with Visible. Data can be spotty at times, but I knew I'd be deprioritized when I signed up. Well worth the lower cost of service. If anything changes, I'll be sure to update. 18-MONTH UPDATE: Nothing has changed. Service is good. Had to use app to disable 5G, though. 5G never works.
Dave Bartelson
Super slow. Phone calls drop often. Takes many minutes for app to even go past the spinning wheel. I mean many...I'm still waiting. Downloads are slow but are faster on the Wi-Fi. Looking into other companies. however when I get a person on the chat...they have all been good and system speeds up for a short period of time. Also, even tho I am close to 5g it still shows LTE on my phone.
ken cahill
Worst services ever, tried to update my phone for the last year and a half, will not let me purchase a phone outright. Tried 6 different credit cards and then they all get an error. So I talk to tech support for days and hours on end. And all they can come up with is your account is on hold! Some one will email you or call you but they never do. I ask them what that means and they tell me they don't know.nothing ever gets resolved.! Stay far away from this service!!Don't have Instagram,Twitter
Z
I just switched over to visible as it's more affordable for me at this time, and the experience with setting everything up hasn't been so smooth. I had to create a whole new account because the one I originally made was terminated, and I've never even used visible before now. I just made an account when I was close to getting it. I finally got everything resolved, and the app is pretty bad, at least for me, and idk why. It keeps signing me out, and I can't even log in! I've tried 3 times
Jesse Slater
Good plan, terrible signal. I barely get a strong enough data signal to check emails or shop online and I have to wait for short videos to load before I can watch them. If I didn't like the plan so much I would change carriers in a heartbeat. Customer support has tried to fix my signal problems but with no luck, most of the time I'm on 4G but even that is slower than other carriers.
Karen Brown
Been with Visible for 5 years. The app is hit or miss; I often find it easier to just log into the website. ***If you MUST have a customer service number to call, Visible is not for you. But if you're pretty tech savvy, don't require alot of hand-holding, and don't mind using chat for help, Visible is a great carrier. That's how they keep costs low: by not having a call center. Contrary to other reviews, you CAN chat with a real person; you just have to go through their automated chat first.
Pepe Rencurrell
Visible Wireless used to be my very favorite phone service and I used to love using their app until they, "updated," their current customer service by making it the very worst I've ever had the pleasure to witness! Before updating they were more into taking care of us customers, but unfortunately, that quickly disappeared. I immediately switched to Spectrum Mobile and in my opinion, they're one of the very best. Good riddance Visible!!!
Andres Zuniga
This is the worst app I've ever used. It's buggy, slow and it loops you in menus. It's almost impossible to talk to a live person, no option to even email. Apparently it signed me up for a "free trial" which I never completed. I'm trying to log in and make sure I didn't input and payment info and it continues to loop certain menus and pages. It doesn't even have an icon to view your account. Stay away, it's a major headache.
