Reviews for Vivint

The app is absolute trash. When trying to view the cameras it just spins, trying to view and change the thermostat and making ANY sudden swipes by mistake breaks the entire thermostat. I had to change the batteries in the thermostat yesterday, turn it off, and wait 12 hours before I could turn it back […]

This app is terrible! It doesn’t show notifications like it’s supposed to. It doesn’t regulate the settings or let you change the temp on the thermostat. It doesn’t load the cameras live view or playback. If only I could give zero stars. Don’t bother emailing the address they tell you to for additional help, they […]

Any time it rains my phone is constantly getting alerts that people are detected but there’s no one there. I’ve also been having to reset the cameras and the home base once a week because they keep saying “camera unavailable”. It doesn’t alert me when the cameras are down. I only know because I stop […]

The most recent update rendered our DVR feature almost completely useless. Now when I try to view our cameras, both at home and away from home on the app, my chances of ever getting live video or DVR is about 10%. We also noticed the events are no longer logging anything. I cannot see when […]

May 2025: horrible app. when I try opening it, it freezes and doesn’t get past the vivint logo. so frustrating. I want to see what’s going on at my house but can’t. HORRIBLE APP!!!!! It’s not even worth the 1 star, if I could rate it a “-5” I would. don’t waste your money. update: […]

It doesn’t really work well. I can arm and disarm my system, but it errors out every time I want to look at live cameras or review events my cameras recorded. What’s the point if it doesn’t work? Update: In response to the developer saying to contact for help, I’ve done this. Several times. And […]

Connecting to the camera in app is way too delayed. When someone approaches my front door and I get an alert, I quickly try and see who is there. Then, the camera in the app takes forever to connect. By the time it connects, the person is gone. Everything else works optimal for the most […]

Since the app was updated, we can no longer view recorded clips or live video from ANY of our cameras unless we are within the range of our OWN wifi. Meaning, the doorbell camera is mostly useless now, since we cannot answer while at work or out and about. And if someone were breaking into […]

Continues to be a problem. Had tech in my house for hours last two days. Issues persist. So many problems for years. Very inconsistent. Sometime great, sometimes terrible. Almost always buggy. I’ve done all troubleshooting, over and over with no effect. Updates seem to do nothing except to sometimes make it worse. They probably need […]

The app is horrible! We pay a good amount of money a month for a security system we can’t use on the app. We can’t view our cameras without it buffering, without the camera not working, can’t use the rewind option as it takes forever! I wish we weren’t in a contract, I would go […]

Very frustrating. Either the app or the cameras are junk. I upgraded last year. The videos are pixelating and skips. The exact events that we need to see are skipped. Useless. And every morning when I check the cameras at 7am, half of the cameras just kept buffering and won’t open. I can’t watch it […]

The new layout is unnecessarily busy for someone who doesn’t use multiple services, the convenience to set and deactivate your alarm with a quick slide is gone. And now I’m getting random notices all day and night “your alarm is activated would you like to deactivate it” or vice versa. If I wanted to I […]

Only works ok. Definitely needs some tweaking to make the app more user friendly. All features don’t work all the time and Vivant doesn’t know how to correct. Don’t sign the contract!!! Update April 2025 – ALL downhill. App barely works now. Can’t tell if the system is armed or disarmed. Can’t tell if the […]

Update 3/12/2025 The app is worse than ever. I can’t retrieve any video recordings, and it skips around on the times. Fix it already! When we first bought the system everything had worked as it should. Now a couple years later we have had nothing but issues with both the app and the system. We […]

It worked well at first but now barely works at all. I can’t load camera events, can’t use 2 way communication through either of the cameras on any device, door lock and garage doesn’t update status. Recently started getting duplicate notifications for every camera event. It’s so annoying and so distracting with the fake notifications […]

For me, right now, my problem is more of an app issue than equipment. Mine keeps saying someone is at your door, but no one is there. It happens all times o the night and wakes me up. There is no way to stop it, or I can’t figure it out. I even tried to […]

We have had vivint for 2 years now. The main issue that we have is with the app. It currently will not open for me on my phone, and the app is up to date in the Play Store. If I had to use my app to get in and out of my house, I […]

Don’t like the new layout, but at least it’s crashing less often, and saying ‘something went wrong’ less frequently. It used to say that a lot in the thermostat. Now it just needs an option to turn the “someone’s at your door” alert off completely. It’s extremely annoying for it to go off every 2 […]

I gave this app one star because I paid for the DVR to have 24/7 video recording but I can’t use it because when I try to look at past video from any camera, the app gets stuck buffering the video until it gives up. I spent money on equipment I can’t use. EDIT: over […]

The latest update causes the app to freeze, and you have to force stop it and then open it again for it to work. Also, video playback is hit and miss, and sometimes it will jump from the day you are scrolling to some previous day’s feed. The video will also get stuck on a […]