The app is absolute trash. When trying to view the cameras it just spins, trying to view and change the thermostat and making ANY sudden swipes by mistake breaks the entire thermostat. I had to change the batteries in the thermostat yesterday, turn it off, and wait 12 hours before I could turn it back on to ensure my house was cooling. Like others said, they'll take your money but service in any capacity is non existent.
Denise Condron
This app is terrible! It doesn't show notifications like it's supposed to. It doesn't regulate the settings or let you change the temp on the thermostat. It doesn't load the cameras live view or playback. If only I could give zero stars. Don't bother emailing the address they tell you to for additional help, they are no help and insist it's your phone that's the problem even if you have multiple devices android and apple with the same issues.
J-T Bryant
Any time it rains my phone is constantly getting alerts that people are detected but there's no one there. I've also been having to reset the cameras and the home base once a week because they keep saying "camera unavailable". It doesn't alert me when the cameras are down. I only know because I stop getting alerts when I walk into my home. Vivint is over priced mediocre equipment that fails to keep my home monitored after wasting $4,000!! UPDATE-8 MONTHS AND STILL NO RESPONSE!!!
Sharae Runnels
The most recent update rendered our DVR feature almost completely useless. Now when I try to view our cameras, both at home and away from home on the app, my chances of ever getting live video or DVR is about 10%. We also noticed the events are no longer logging anything. I cannot see when our doorbell was rung, or when a package was delivered or anything. The way the app is now makes the whole system seems almost worthless. I also don't like the new layout.
Bella
May 2025: horrible app. when I try opening it, it freezes and doesn't get past the vivint logo. so frustrating. I want to see what's going on at my house but can't. HORRIBLE APP!!!!! It's not even worth the 1 star, if I could rate it a "-5" I would. don't waste your money. update: it is now September 2025, everything about this system is STILL horrible. Late notifications/alerts (sometimes I don't even get any), app doesn't open, playback doesn't work half the time. DO NOT BUY!!!
Marcie Lima Manganelli
It doesn't really work well. I can arm and disarm my system, but it errors out every time I want to look at live cameras or review events my cameras recorded. What's the point if it doesn't work? Update: In response to the developer saying to contact for help, I've done this. Several times. And each time, the system will then work for 12 hours, then go back to not working. You all have a bigger issue. Still 1 star. Not changing until you do.
Sergio Penalver
Connecting to the camera in app is way too delayed. When someone approaches my front door and I get an alert, I quickly try and see who is there. Then, the camera in the app takes forever to connect. By the time it connects, the person is gone. Everything else works optimal for the most part, unlocking doors, locking doors, connecting, or disconnecting sensors.
Kristopher Lusk
Since the app was updated, we can no longer view recorded clips or live video from ANY of our cameras unless we are within the range of our OWN wifi. Meaning, the doorbell camera is mostly useless now, since we cannot answer while at work or out and about. And if someone were breaking into my home, I wouldn't be able to see what all of the pop-up alerts were about until we are within range of our OWN wifi. Again, useless. What is the point of having cameras you cannot monitor?
Michael Lask
Continues to be a problem. Had tech in my house for hours last two days. Issues persist. So many problems for years. Very inconsistent. Sometime great, sometimes terrible. Almost always buggy. I've done all troubleshooting, over and over with no effect. Updates seem to do nothing except to sometimes make it worse. They probably need to completely redo this app. And I have spent hours with tech support. Almost always a waste of time.
Cherie Billiman
The app is horrible! We pay a good amount of money a month for a security system we can't use on the app. We can't view our cameras without it buffering, without the camera not working, can't use the rewind option as it takes forever! I wish we weren't in a contract, I would go back to the Ring as it worked better and was way cheaper!
