Frustrating app! No way to unclip deals, the system uses the worst deal so you never end up actually saving money! That's if the system registers the deal at all, which it often won't. Poorly trained employees don't understand how app deals work, or how to correct an unregistered deal in their system. It isn't worth the time wasted to clip deals when I clip $2.99 for a pack of water one day and it's $1.99 the next, but I'm only given the $2.99 deal. Or no deal at all!! Goodbye Vons!
Malloy
Edit May 12, 2021: The previous 4.5 star review is no longer deserved. They've earned a 1 star, & that's generous. They fixed something that wasn't broken. I have yet to come across any employee or customer that likes, understands, or is comfortable with the new app. It's an entirely different app, but call it an update if you want. #FAIL #TOTALDISCONNECT ~~~~~~~ 4.5 stars due to some inconsistencies, rounded up because overall, it's a fantastic app, "my brand" when it comes to grocery stores.
Errissa Kat
Easy to use, can look for personalized deals while I'm in the store and send to my account before checkout in person Update 10/21 I haven't been able to sign in for a couple of days and had to miss out on some deals. Whatever you did to the app, I can't even use it! I went on desktop to clip my coupons but then I can't see my coupons that I clipped, on top of the fact that I can no longer check them in the app while in-store. Fix the bug!!!
james xiong
Disappointed! Finally decided to try out the pick-up ordering through the app. Pick up was 3 hours from when i ordered. My order was canceled 10 minutes from pick up time, i was already parked out front. I called the number on sign at pick up parking and was told my order was canceled due to staffing shortage. Im glad vons is getting with the times but they are still behind walmart in innovation. I will not be trying vons online order again.
Jonathan
Normally this works fine, but today when I try to log into the app to take advantage of the now digital coupons, the App can't log me in. They're having technical difficulties. All day. So there's no way to log in, there's no way to use the digital coupons that I have to download in order to take advantage of the discounts that I always use. So this makes me not want to go to Vons because I can't take advantage of whatever discounts are offered.
z Z
New app is HORRIBLE. The default should be "shop in store," not delivery.I'll never use a delivery or pickup service, yet items are placed in cart when they should only be on a list. It's difficult to find the "4 U" deal tab. I don't need a 2FA sign-in, and find it quite annoying. The item icons for clipping deals are too large, meaning it's necessary to scroll and/or swipe more just to see them all. I've been reading reviews on this new and NOT improved app, and see that many agree with me.
Paula M.
The new app is not as good as the old app. I wish they would never change the app. Harder to fine what you want on the websites. You can still get item that show you the aisle number to locate where the item is. You don't have to go all over the store looking for your items. I just wish the store prices would matches the prices from the apps. But it does not always calculate the items correctly at check out otherwise I'd give you 5. Great coupons. Sales not as good as before.
Amy Hill
So frustrating - slow, nonresponse, terrible. I HATE this app. I would like to be able to use it to make a shopping list but it takes way too long to open, load shopping options, find coupons, literally do anything. And the worst part is that even if you are a rewards member and enter your phone number at checkout, if you haven't logged into the app and ticked off that coupon, it won't be applied when you checkout. Which is a NIGHTMARE because the app is so terrible.
Ms. Tammy Rocco
I love Vons & the Von's app. However I gave it 3 stars because some things are difficult to find /use. No clear instructions. I would like the list to have the small boxes, where I'm able to just check off the items I need. Also, more clear instructions about the the rewards that are free. I really hope they fix those things in the app. Happy Holidays!
A Google user
There's a problem with on some items when you press the add button it says coupon no longer available when it clearly states experation on coupon 10-30 days out. If it's not available, why not remove the coupon?? I don't know alot about apps. And sometimes this program is extremely frustrating with how long it takes to go through it. Between this app., shopping and finding all the errors on my receipt, it feels like a part time job.
