I wanted to put an order in, but when I went to My Lists, I was missing a few. It only says I have 2 Lists, but, it does not show them, and there's nothing to click on to bring them up. One of those lists had $700 worth of items I buy regularly. Some were recipes. I even went into the purchase history, and all my purchases are gone too. This is frustrating.
NEVER use Walmart for groceries if you're looking to cook at home. They rarely have everything they say it's in stock. Also, the fact that you cannot add an item in the cart when it's unavailable is beyond me when the item is available an hour later. The substitution options are limited to whatever the shopper decides. If you pick your own it doesn't matter. I always have to drive to King Kullen to get what's missing from my recipe and it's always something important. 2 stars because... Cheap
I hate this app! As a senior citizen I rely on the services they offer, but no matter how many times I update, it's always crashing; sometimes within minutes. It's often inaccurate w/in-stock & item location within the store. Frustrating! Get your act together Walmart! Survey? I don't know how much more detailed or explicit I can be. If you can't glean from my comment where the problems lie, then it explains why there are ongoing problems that are never addressed.
This app is beyond frustrating and difficult to use when trying to pay using tap or Walmart pay. Went to one store and couldn't get assistance getting it to work. Went to a different Walmart and somehow instead of completing the transaction it ordered a store pick up order for the next day. Staff just stood there watching struggle to figure out what happened. Cancel the order in the app and there's a 10 day hold on the funds. Avoid this app. I'm disappointed.
This app has major issues. Searching for an item is infuriating. Say you want an xxl white tshirt, the app displays basically all shirts, in no particular order, from dozens of "partners". Trying to get help with anything is time consuming and difficult. The app will tell me something is in stock when I place my order, and then it's suddenly unavailable. My orders are frequently "delayed" with no explanation and half the time I can't access my cart or other features.
The stock information for in store products has been wrong on multiple occasions. The isle information is sometimes wrong. I don't see a way to leave a review on a product I decided to return. The review interface says I have no products to review! I do like using it to pay when I forget my wallet at stores that don't accept tap yet! when the isle information is correct it saves me walking around looking for items. So 2 ⭐ instead of 1!
it's a little awkward to navigate. Instacart and Amazon are more streamlined and user friendly. The savings with Walmart are better though, but, for example, many items are unavailable, or only available through shipping. I am using the app for grocery shopping though, so it would be helpful if items available for delivery would be separated when searching. I'm offered dozens of options for ice cream, but dozens of them aren't available at my store. I always end up with a replacement.
they keep adding more features yet ignore the most basic stuff like when you're in store mode you can't get to your lists. you have to exit store mode. then you come back into store mode and have to go through all the introduction again. when you started returning the app chose your barcode. if you exit the app, there's no way to get the barcode back. the item is no longer listed as a return option because you already did it yet. there's no way to get to the barcode chill customer service.
I would give a 5, but you fall short of it because I had so many issues with items being missing, and a couple of times, my ENTIRE order. That hasn't happened since I started selecting the option that requires a code from me. The problem with that, which is why I said 4 stars instead of 5, is that I shouldn't HAVE to do that. I understand mistakes happen, but not 9 out of 10 orders consistently. Overall, I'm grateful for this service, as I'm older, and this is much easier and convenient for me.
my only complaint is i wish i could search my purchase history, so i could easily buy items again. unless you happen to remember the exact name of an item, it won't show up. for example, i bought 1 trash can last year. if i search "trash can," every single purchase ive ever made shows up in the results as opposed to the one purchase that actually contains the item I'm looking for.
