Amazing. Super cool experience. Technology never ceases to amaze. App was easy to navigate and responsive. The wait time was extremely low, plenty of cars in the area. We were a bit nervous to try it but once we were in motion it was obvious there were plenty of safety protocols in place. We only went a little over a mile but there was plenty of traffic, pedestrians, and bicyclists to put it to t he test. We had a very successful and pleasant ride.
Lucas Gruber
Last 3 trips have been nightmares. Worked well at the beginning but DO NOT rely on Waymo if you're in a time crunch, or need to be dropped off somewhere specific (within a block). Also if you schedule a ride, there's no guarantee the car will show up. No messaging ahead of time. Nothing to help you out as a user.
Lili
The app malfunctions, sometimes. The cars now are dirty, the wait times for a waymo are longer, the pick up times are longer and sometimes they give you a set time and out of nowhere changes to a longer pick up time. Sometimes the waymo cars get stuck.
Elisa
Would've been 5 stars if they listened to feedback. The service used to be phenomenal listening to music with YouTube music or any app cast to waymo, Spotify is the only option now ew, the iHeartRadio stations no longer work aside from the pre added stations, a real bummer paying more to have music I don't like, think I'll go back with Uber and Lyft and save my money. When I contacted support they did not resolve this and felt more frustrated after speaking with them.
dogruffruff
Scheduling system allowed me to select a car and gave me an ETA. The car remained showing as "1 minute away. Dropping another driver off." For 20 minutes. I chatted with support, and they confirmes no cars were actually free. System needs improvement to not waste customers' time.
Dylan
Fantastic how it gives you one arrival time, then you book it and the time doubles... Also still runs my phone hot as hell. Waiting for a car to show up today and my phone sitting at 114°F. This is after buying a brand new phone, partially thinking it must've been my phone that had the overheating issue. The app sucks! Unless you plan to leave 6 times sooner than it says you should you will be late to wherever you are going, and it won't be in the chosen spot.
Nancy Andrade
Very cool ride! I initially put in the wrong pickup address. When the app said the car had arrived I realized it was the wrong address.. I updated the pickup location and the car rerouted and picked us up 2 minutes later! so smooth!! we arrived on time. I would definitely use Waymo again! It was also half the price of Uber too!
J F
We took 2 rides whilst on holiday in San Francisco (around 20 minutes each) from Fisherman's Wharf to Golden Gate. Both were enjoyable. I was impressed how the car had to deal with poorly organised construction at its first crossroads, when the construction crew were reversing a cement truck. I felt safe at all times. The App is super easy to use and even helps you find your pick-up point, which was useful for us, being unfamiliar with the area. I wish more cities including the UK had them.
Laila Wahedi
Fun novelty if you don't have to rely on it, but it takes about 2x as long as a human would to navigate traffic. Got stuck and doubled the ride time and couldn't get a hold of support to get unstuck. I finally yelled at the pedestrian who wasn't in the way of traffic but who the car wouldn't go past. Probably fine away from busy streets or rush hour, but don't rely on this to commute, especially if you have any time pressure at all, even if you think you've left lots of time
Mar Rav
Amazing service! I have social anxiety and live in LA so this is a lifesaver for me! Great customer service as well! The only downside is music selection and lack of an aux cord port or BT connection for a fully personalized experience, but their selection is still fairly impressive even if the same tracks are often shuffled into the various genres. Otherwise it's very safe and extremely efficient! Overall a 9.5/10 in my book! 💜
