Reviews for Wendy’s

stuck in a never-ending loop. if you add a reward but don't want it anymore you can't get rid of it completely. I hit delete in the cart but it's still somehow there and now if I want to make a new order it will always add that. then i delete my cart and start a new order. then I click on order and the reward is back. it's a never ending cycle. plus your app doesn't list every item. the stores Says the company controls the app, the company's says the stores control the items. so another loop.

The app is pretty easy to use, but the full menu isn't available and "offers" keep disappearing every day, until the only offers left are the ones that almost nobody wants. These folks like to dangle rewards and offers and discounts in front of your nose, but they sure don't like it when you use them.

4/5 only because the app semi regularly (feels like once every 6 weeks or so) has technical problems. The presentation is good, and most importantly the rewards and offers are legitimately incentivizing. I choose to get Wendy's more often than any other fast food because it is higher quality and the value for your money cannot go further. My kids actually enjoy Wendy's, but will usually not finish the slop from McDonald's.

placed order for chicken tenders, charged my credit card. pressed the "Make My food". it replied oops try again later. The button disappeared. when I went into the restaurant they had no record of the order. when I showed them my credit card company charged me, they offered me food after a 5 minute discussion. They had no tenders. It was the beginning of lunch. the app took an order for something they did not have.

While the app itself functions as expected, the fact that Wendy's doesn't alert you before points expires is why I give it 1 star. Both Dunkin and Starbucks lets you know in advance. Currently the app has been down for several days at my local restaurant and I'm not driving across town for Wendy's. The staff says it is on Wendy's to fix the issue.

I just want to let yall know that your app says we can order at 6. they just won't get the order till 6:30. this wasn't the case 2 weeks ago, and if yall are gonna change app hours from store hours, that's fine. but maybe make sure the apps times are properly set up to 6:30 so we aren't waiting in the parking lot for 30 minutes. UPDATE: after 6:30, my order never got to the system inside, but It was cause their store #was wrong on the app(address was right tho). got food after showing proof tho

Horrible with a lot of false advertising. I went to purchase a 4 for 4 deal that is available on the app and they told me they don't do that at this location. (Paid 5.21) When I went to redeem my welcome 10 piece nugget the manager refused to honor the app. I spoke to customer service and they told me my complaint is just used for training purposes and the best they could do was add a five dollar off my next order. Would never use again or recommend anyone to use. A lot of false advertising.

my only complaint is that when placing a mobile order for pickup, the associates only see the initials and not at least the 1st name. there's always the chance that 2 people with the same initials can place and show up for an order at the same time. yeah, maybe it's never happened, but I've never had a place NOT have the 1st name visible to the associates. thank you for your, hopeful, attention to my request.

I’ve been using the Wendy’s app since it launched. There were some rough patches early on, but it seemed like they finally hired someone who knew what they were doing. The app experience got significantly better in late 2023 — so much so that I was ordering from Wendy’s multiple times a week. The best part was the offers and rewards. There was always a good selection that usually convinced me to add an extra item or two to my order. But about 6 months ago, that all changed. The offers dropped

The app works well, but there are no options to substitute grilled vs. classic (fried) chicken on salads like they do in store. If there was, I would eat here more often. Overall, the discounts and offerings are good. I wish there was a way to add free frosty keychain and other offers. There can be other improvements to make this really great, so there is still work they can do. Of so, it would also make the storefront more efficient so they don't have enough to take as many manual orders.